General

• I have an existing online banking access with ANZ, will I be provided with DBS online banking access?

  Yes, you will be provided with DBS digibank access if you have an ANZ deposit or credit card account, a registered mobile number and mailing address with ANZ/DBS. Upon activation of your digibank access, you can enjoy the full suite of digital services* including eStatement, PayLah, and SMS Banking.

  ^*Find out more here.

• How do I access DBS digibank?

  New to DBS digibank

  You can access DBS digibank with the security token that will be mailed to you after the transfer date. Please follow the steps in the mailer to complete your first login and view your transferred products and services. Please call our customer service hotline if you have not received it within a week after the transfer date.

  If you wish to access DBS digibank before receiving the security token, you can complete your first login with your new DBS credit/debit card* and PIN.

  ^*Please ensure you have activated your new DBS credit/debit card before login.

  Existing DBS digibank users

  Your transferred products and services can be accessed through your current DBS digibank account after the transfer date. Please call our customer service hotline on 1800-111-1111 if your account has not been updated within a week after the transfer date.

• What type of statements, eStatements or paper statements, will I receive after the transfer date?

  New to DBS digibank

  If you have an ANZ deposit or credit card account, a registered mobile number and mailing address with ANZ/DBS, you will receive eStatements* on your new DBS/POSB account, once you have activated DBS digibank access.

  Existing DBS digibank users

  The type of statement you will receive will depend on your current statement arrangement with DBS. If you would like to receive eStatements, you can register for eStatements via DBS digibank.

  *For more details and eligibility, please click here.

• Will I be able to view my new account details on DBS digibank?

  Yes, you will be able to view your new account details when you log in to DBS digibank.

• Will my existing payee lists, scheduled and recurring transfers/payments in my ANZ Digital Banking be transferred over to DBS digibank?

  Your payee lists set up and scheduled, or recurring transfers/payments arrangements in your ANZ Digital Banking will not be transferred to DBS digibank. You will have to set up these arrangements again in DBS digibank after the transfer date. You can click on the links below for a guide on how to set up your account:

  Add transfer payee to DBS/POSB recipient
  Add transfer payee to other bank recipient
  Set up a remittance payment
  Set up a billing organisation
  Set up a GIRO payment
  Set up a Standing Instruction (Recurring fund transfer)

• When will I receive my digital banking token?

  Your token^* has been sent by post on 10 August 2017. You should receive it within the next 2 weeks.

  ^*DBS digibank access is issued to customers who have a deposit or credit card account with a registered mobile number and mailing address with DBS.