Wealth Mangement FAQs

DBS Treasures

General
  • I am an ANZ Signature Priority Banking client. Will I automatically qualify for DBS Treasures?

    Yes, we are pleased to welcome you to DBS Treasures. ANZ Signature Priority Banking clients who are already clients of DBS Treasures Private Client or DBS Private Bank will remain as such, regardless of their ANZ banking status.

  • What will happen to my insurance policies bought in ANZ?

    Your insurance policies remain unaffected. Policies will remain effective, as long as premium payments are made when due.

  • What will happen to my product holdings (deposit, investment, treasures, cards and loans)?

    All existing products held with ANZ will be transferred to DBS-equivalent products, and will be available for access from the transfer date. You may approach your DBS Relationship Manager for more information regarding your portfolio.

  • Can I access my product holdings online?

    Yes. After the transfer date, you will be able to view a clear breakdown of your portfolio asset movements, holdings, transactions, allocations and analysis via our all-in-one dashboard, DBS iWealth.

    You can find out more about DBS iWealth here.

  • Is there a 24-hour customer service number if I have queries regarding my account?

    Before the transfer date, you may call ANZ Wealth Management Hotline about your portfolio on 1800 226 8899. After the transfer date, you may call the DBS Wealth Management Hotline on 1800 221 1111.

Relationship Managers
  • Will my ANZ Relationship Manager continue to assist me?

    Many of you can also look forward to having the same Relationship Manager service your account at DBS. We will send you more details after the transfer date.

  • How qualified are the Relationship Managers at DBS?

    All Relationship Managers at DBS have gone through stringent selection process and training. They are certified under the Capital Markets and Financial Advisory Services (CMFAS) Assessment, the essential qualification for wealth banking professionals providing financial advisory services to individuals with AUM of S$350,000 and above. Each Relationship Manager is also supported by Assistant Relationship Managers and a team of specialists in bancassurance, equities, loans, investments and more.

Assets Under Management (AUM)
  • Are CPF Savings, Investments under CPFIS, and SRS considered as part of the AUM?

    No, CPF savings or CPFIS are not included in the AUM calculation.

Fees and charges
  • What are some of the fees and charges?

    After the transfer date move, DBS pricing will apply. Find the details on our DBS Treasures Pricing Guide here.

Banking and investment services
  • How do I execute my trades if I am overseas?

    Once your Wealth Management account is set up, we can take instructions for your trades over a recorded phone line, from 8.30am to 6pm in Singapore. With access to DBS iWealth, you may also trade at your own convenience.

  • Do you accept fax instructions?

    Yes, we accept fax instructions from you regarding third party fund transfers, remittance requests and/or inward/outward securities transfers. As an added security, we will also call you to confirm the details before proceeding with any requests.

  • Where can I receive over-the-counter services?

    As our Wealth Management client, you can enjoy exclusive access to our extensive network all over Singapore.

    • 11 DBS Treasures Centres
    • 5 DBS Treasures ATM lobbies
    • Priority Banking counter at 25 DBS branches
    • Islandwide DBS/POSB branches
    • Largest network of ATMs islandwide with 1,100+ ATMs
    • Network of 800+ AXS stations

    Search for a location nearest to you here.

DBS digital services
  • I have existing online banking access with ANZ, will I be provided with DBS online banking access?

    Yes, you will be provided with DBS iWealth access if you have an ANZ deposit or credit card account, a registered mobile number and mailing address with DBS. Upon activation of your DBS iWealth access, you can enjoy our full suite of digital services*: eStatement, PayLah!, SMS Banking.

    *Subject to eligibility.

  • How do I access DBS iWealth?

    New to DBS iWealth

    You can have access to DBS iWealth with the security token that will be mailed to you after the transfer date. Please follow the steps in the mailer to complete your first login and view your transferred products and services.

    If you wish to access DBS iWealth before receiving the security token, complete your first login with your new DBS credit/debit card* and PIN.

    *Please ensure you have activated your new DBS credit/debit card before login.

    Existing DBS iWealth users

    Your transferred products and services can be accessed through your current DBS iWealth account after the transfer date.

    Please call the DBS Wealth Management hotline on 1800-221-1111 if your account has not been updated by the transfer date.

  • I receive eStatements from ANZ, will I receive eStatements for my new DBS accounts?

    Yes. You will be able to access your eStatement of your transferred account once you have activated your DBS iWealth access.

    Find more details here.

  • Will I be able to view my new account details on DBS iWealth?

    Yes, you will be able to view your new account details when you log in to DBS iWealth.

  • Will my existing payee lists, scheduled and recurring transfers/payments in my ANZ Digital Banking be transferred over to DBS iWealth?

    Your payee lists setup and scheduled or recurring transfers/payments arrangements in your ANZ Digital Banking will not be transferred to DBS iWealth. You will have to set up these arrangements again in DBS iWealth after the transfer date. Click on the links below for a guide:

    Add transfer payee to DBS/POSB recipient
    Add transfer payee to other bank recipient
    Set up a remittance payment
    Set up a billing organisation
    Set up a GIRO payment
    Set up a Standing Instruction (Recurring fund transfer)

DBS Treasures Private Client

General
  • I am an ANZ Private Bank client. Will I automatically qualify for DBS Treasures Private Client?

    Yes, we welcome you to DBS Treasures Private Client. If you are currently a client of DBS Private Bank, you will remain as such, regardless of your ANZ banking status.

  • What will happen to my insurance policies bought in ANZ?

    Your insurance policies remain unaffected. Policies will remain effective, as long as premium payments are made when due.

  • What will happen to my product holdings (deposit, investment, treasures, cards and loans)?

    All existing products held with ANZ will be transferred to DBS-equivalent products, and will be available for access from the transfer date. You may approach your DBS Relationship Manager for more information regarding your portfolio.

  • Can I access my product holdings online?

    Yes, you will be able to access your product holdings from the transfer date on DBS iWealth. You will be able to view a clear breakdown of your portfolio asset movements, holdings, transactions, allocations and analysis.

    You can find out more about DBS iWealth here.

  • Is there a 24-hour customer service number if I have queries regarding my account?

    Before the transfer date, you may call ANZ Wealth Management Hotline about your portfolio on 1800 226 8899. After the transfer date, you may call DBS Wealth Management Hotline on 1800 221 1111.

Relationship Managers
  • Will my ANZ Relationship Manager be assigned to me?

    Many of you can also look forward to having the same Relationship Manager service your account at DBS. We will send you more details after the transfer date.

  • How qualified are the Relationship Managers at DBS?

    All our Relationship Managers at DBS have gone through stringent selection processes and training. They are certified under the Client Advisor Competency Standards (CACS) Assessment, the essential qualification for private banking professionals providing financial advisory services to high net worth individuals. Each Relationship Manager is also supported by Assistant Relationship Managers and a team of specialists in bancassurance, equities, loans, investments and more.

Assets Under Management (AUM)
  • What is Accredited Investor (AI)? Do I need to be an AI to maintain an account with DBS Treasures Private Client?

    Under the Securities and Futures Act (Cap.289) of Singapore, an Accredited Investor is an individual with net personal assets exceeding S$2 million in value (or its equivalent in a foreign currency) and/or his income in the preceding twelve (12) months is not less than S$300,000 (or its equivalent in a foreign currency).

    Note: Under the proposed amendment to AI eligibility criteria, an individual’s primary residence can only contribute up to S$1 million of the S$2 million threshold.

    Example 1:
    You may hold S$500,000 in cash,
    S$1 million in a portfolio of equities in CDP and
    a residential property with an estimated current market valuation of about S$2 million.
    The total values that can add up to your AI eligibility would be S$500,000 (cash) + S$1 million (equities) + S$1 million property = S$2.5 million

    Example 2:
    You may hold S$500,000 in cash,
    S$1 million in a portfolio of equities in CDP and
    a residential property with an estimated current market valuation of about S$700,000.
    The total values that can add up to your AI eligibility would be S$500,000 (cash) + S$1 million (equities) + S$700,000 (property) = S$2.2 million

    DBS Treasures Private Client requires you to be an AI to access its wide range of investment products.

  • Are CPF Savings or Investments under CPFIS, or SRS considered as part of the AUM?

    No, CPF savings or CPFIS are excluded from the AUM computation.

Fees and charges
  • What are some of the fees and charges?

    After the Transfer date, DBS pricing will apply. Find the details on our DBS Treasures Private Client Pricing Guide here.

Banking and investment services
  • How do I execute my trades if I am overseas?

    Once your Wealth Management account is set up, we can take instructions for your trades over a recorded phone line, from 8.30am to 6pm in Singapore. With access to DBS iWealth, you may also trade at your own convenience.

  • Do you accept fax instructions?

    Yes, we accept fax instructions from you regarding third party fund transfer, remittance requests and/or inward/outward securities transfers. As an added security, we will also call you to confirm the details before proceeding with your requests.

  • Where can I receive over-the-counter services?

    As our Wealth Management client, you can enjoy exclusive access to our extensive network all over Singapore.

    • 11 DBS Treasures Centres
    • 5 DBS Treasures ATM lobbies
    • Priority Banking counter at 25 DBS branches
    • Islandwide DBS/POSB branches
    • Largest network of ATMs islandwide with 1,100+ ATMs
    • Network of 800+ AXS stations

    Search for a location nearest to you here.

DBS digital services
  • I have existing online banking access with ANZ, will I be provided with DBS online banking access?

    Yes, you will be provided with DBS iWealth access if you have an ANZ deposit or credit card account, a registered mobile number and mailing address with DBS. Upon activation of your DBS iWealth access, you can enjoy our full suite of digital services*: eStatement, PayLah!, SMS Banking.

    *Subject to eligibility.

  • How do I access DBS iWealth?

    New to DBS iWealth

    You can have access to DBS iWealth with the security token that will be mailed to you after the transfer date. Please follow the steps in the mailer to complete your first login and view your transferred products and services.

    If you wish to access DBS iWealth before receiving the security token, complete your first login with your new DBS credit/debit card* and PIN.

    *Please ensure you have activated your new DBS credit/debit card before login.

    Existing DBS iWealth users

    Your transferred products and services can be accessed through your current DBS iWealth account after the transfer date.

    Please call the DBS Wealth Management hotline on 1800-221-1111 if your account has not been updated by the transfer date.

  • I receive eStatements from ANZ, will I receive eStatements for my new DBS accounts?

    Yes. You will be able to access your eStatement of your transferred account once you have activated DBS iWealth access.

    Find more details here.

  • Will I be able to view my new account details on DBS iWealth?

    Yes, you will be able to view your new account details when you log in to DBS iWealth.

  • Will my existing payee lists, scheduled and recurring transfers/payments in my ANZ Digital Banking be transferred over to DBS iWealth?

    Your payee lists setup and scheduled or recurring transfers/payments arrangements in your ANZ Digital Banking will not be transferred to DBS iWealth. You will have to set up these arrangements again in DBS iWealth after the transfer date. Click on the links below for a guide:

    Add transfer payee to DBS/POSB recipient
    Add transfer payee to other bank recipient
    Set up a remittance payment
    Set up a billing organisation
    Set up a GIRO payment
    Set up a Standing Instruction (Recurring fund transfer)

DBS Private Bank Clients

General
  • I am an ANZ Private Bank client. Will I automatically qualify for DBS Private Bank?

    Yes, we are pleased to welcome you to DBS Private Bank. If you are already with DBS Private Bank, you will remain as such, regardless of your ANZ banking status.

    All ANZ Private Bank clients will be moved to DBS Treasures Private Client. If you meet the qualifying criteria, you will be invited to DBS Private Bank after the transfer.

  • What will happen to my insurance policies bought in ANZ?

    Your insurance policies remain unaffected. Policies will remain effective, as long as premium payments are made when due.

  • What will happen to my product holdings (deposit, investment, treasures, cards and loans)?

    All existing products held with ANZ will be transferred to DBS-equivalent products, and will be available for access from the transfer date. You may approach your DBS Relationship Manager for specific information about your portfolio.

  • Can I access my product holdings online?

    Yes, you will be able to access your product holdings on DBS iWealth from the transfer date. You can view a clear breakdown of your portfolio asset movements, holdings, transactions, allocations and analysis.

    You can find out more about DBS iWealth here.

  • Is there a 24-hour customer service number if I have queries regarding my account?

    Before the transfer date, you may call ANZ Wealth Management Hotline about your portfolio on 1800 226 8899. After the transfer date, you may call DBS Wealth Management Hotline on 1800 221 1111.

Relationship Managers
  • Will my ANZ Relationship Manager be assigned to me?

    Many of you can also look forward to having the same Relationship Manager service your account at DBS. We will send you more details after the transfer date.

  • How qualified are the Relationship Managers at DBS?

    All our Relationship Managers at DBS have gone through stringent selection processes and training. They are certified under the Client Advisor Competency Standards (CACS) Assessment, the essential qualification for private banking professionals providing financial advisory services to high net worth individuals. Each Relationship Manager is also supported by Assistant Relationship Managers and a team of specialists in bancassurance, equities, loans, investments and more.

Assets Under Management (AUM)
  • What is an Accredited Investor (AI)? Do I need to be an AI to maintain an account with DBS Private Bank?

    DBS Private Bank has investment products that are more suitable for Accredited Investors.

    Under the Securities and Futures Act (Cap.289) of Singapore, an Accredited Investor (AI) is an individual with net personal assets exceeding S$2 million in value (or its equivalent in a foreign currency) and/or his income in the preceding twelve (12) months is not less than S$300,000 (or its equivalent in a foreign currency).

    Under the proposed amendment to AI eligibility criteria, an individual’s primary residence can only contribute up to S$1 million of the S$2 million threshold.

    Example 1:
    You may hold S$500,000 in cash,
    S$1 million in a portfolio of equities in CDP and
    a residential property with an estimated current market valuation of about S$2 million.
    The total values that can add up to your AI eligibility would be S$500,000 (cash) + S$1 million (equities) + S$1 million property = S$2.5 million

    Example 2:
    You may hold S$500,000 in cash,
    S$1 million in a portfolio of equities in CDP and
    a residential property with an estimated current market valuation of about S$700,000.
    The total values that can add up to your AI eligibility would be S$500,000 (cash) + S$1 million (equities) + S$700,000 (property) = S$2.2 million

    DBS Private Bank requires you to be an AI to access its wide range of investment products.

  • Are CPF Savings or Investments under CPFIS, or SRS considered as part of the AUM?

    No, CPF savings or CPFIS are excluded from the AUM computation.

Fees and charges
  • What are some of the fees and charges?

    After the move, DBS pricing will apply. Find the details on our DBS Private Bank Fee Pricing Guide here.

Banking and investment services
  • How do I execute my trades if I am overseas?

    Once your Wealth Management account is set up, we can take instructions for your trades over a recorded phone line, from 8.30am to 6pm in Singapore. With access to DBS iWealth, you may also trade at your own convenience.

  • Do you accept fax instructions?

    Yes, we accept fax instructions from you regarding third party fund transfers, remittance requests and/or inward/outward securities transfers. As an added security, we will also call you to confirm the details before proceeding with your requests.

  • Where can I receive over-the-counter services?

    As our Wealth Management client, you can enjoy exclusive access to our extensive network all over Singapore.

    • 11 DBS Treasures Centres
    • 5 DBS Treasures ATM lobbies
    • Priority Banking counter at 25 DBS branches
    • Islandwide DBS/POSB branches
    • Largest network of ATMs islandwide with 1,100+ ATMs
    • Network of 800+ AXS stations

    Search for a location nearest to you here.

DBS digital services
  • I have existing online banking access with ANZ, will I be provided with DBS online banking access?

    Yes, you will be provided with DBS iWealth access if you have an ANZ deposit or credit card account, a registered mobile number and mailing address with DBS. Upon activation of your DBS iWealth access, you can enjoy our full suite of digital services*: eStatement, PayLah!, SMS Banking.

    *Subject to eligibility.

  • How do I access DBS iWealth?

    New to DBS iWealth

    You can have access to DBS iWealth with the security token that will be mailed to you after the transfer date. Please follow the steps in the mailer to complete your first login and view your transferred products and services.

    If you wish to access DBS iWealth before receiving the security token, complete your first login with your new DBS credit/debit card* and PIN.

    *Please ensure you have activated your new DBS credit/debit card before login.

    Existing DBS iWealth users

    Your transferred products and services can be accessed through your current DBS iWealth account after the transfer date.

    Please call the DBS Wealth Management hotline on 1800-221-1111 if your account has not been updated by the transfer date.

  • I receive eStatements from ANZ, will I receive eStatements for my new DBS accounts?

    Yes. You will be able to access your eStatement of your transferred account once you have activated DBS iWealth access.

    Find more details here.

  • Will I be able to view my new account details on DBS iWealth?

    Yes, you will be able to view your new account details when you log in to DBS iWealth.

  • Will my existing payee lists, scheduled and recurring transfers/payments in my ANZ Digital Banking be transferred over to DBS iWealth?

    Your payee lists setup and scheduled or recurring transfers/payments arrangements in your ANZ Digital Banking will not be transferred to DBS iWealth. You will have to set up these arrangements again in DBS iWealth after the transfer date. Click on the links below for a guide:

    Add transfer payee to DBS/POSB recipient
    Add transfer payee to other bank recipient
    Set up a remittance payment
    Set up a billing organisation
    Set up a GIRO payment
    Set up a Standing Instruction (Recurring fund transfer)