Unable to Withdraw and Transact

Common reasons include exceeding daily withdrawal limit, using an expired or blocked card, card not activated for overseas usage or not supported by overseas ATM.

Part of: Guides > Go Travel with DBS

Important information

SMS Banking services will cease progressively from February 2023.

Exceeded Daily Withdrawal Limit

The default limit for local and overseas cash withdrawal is $3,000 per day and NETS purchases is $5,000 per day. You can amend it to any amount between $0 and $9,000 via digibank. Learn more about how you can change your withdrawal and NETS daily limit.

Note: The total amount of cash that you can withdraw per day at both local and overseas ATMs is capped. This daily cash withdrawal limit applies regardless of the number of cards you have. Click here for details.

Expired Card

Check the expiry date stated on your card to confirm if it has expired.

If your card has expired:

You should have been issued a replacement card 1 month before your existing card expires.
Learn more about how to activate your new card here.

Please contact us if you did not receive any replacement card.

Inactive Card

You can activate your new card easily using SMS Banking, digibank online, digibank mobile or at our DBS/POSB ATM and Video Teller Machine (VTM).

Learn more about how to Activate New Card.

Insufficient Balance

You can check your account balance using digibank online, digibank mobile, SMS Banking, Phone Banking, DBS/POSB ATM and Video Teller Machine (VTM).

Learn more about how to Check your Account Balance.

Card not Activated for Overseas Use (When Overseas)

Your ATM/Debit Card's magnetic stripe needs to be activated before any withdrawals or transactions can be performed overseas.

Learn more about how to Activate Card for Overseas Use.

PIN & PAY

DBS/POSB Debit & Credit Cards are not included in the PIN & PAY initiative and will follow the usual Signature/Contactless based international payment methods for transactions performed in foreign countries (e.g. Malaysia).

Learn more about PIN & PAY.

Card not Supported by the Overseas ATM (When Overseas)

Do not use ATMs that accept 4 digit PINs as our cards only function using 6 digit PINs.
Match your card association’s respective logos to the Overseas ATMs, for example:
- MasterCard - Cirrus or Maestro Logo
- VISA - Plus Logo

Learn more about Overseas Withdrawal Charges.

Card Blocked Due to Exceeded Daily Overseas Withdrawal Attempts (When Overseas)

Overseas withdrawals using an ATM/Debit card is limited to a maximum of 3 attempts daily to ensure that your card security is preserved. Any additional attempts will result in the blocking of your card to prevent any potential misuse.

Was this information useful?