Terms and Conditions

DBS Card Agreement

This Agreement contains the terms and conditions applicable to your Card(s) and your Card Account(s). Please read them carefully before you sign or use the Card(s). Upon signing or using the Card(s), you will be bound by this Agreement. A reference to the words "use", "using" or "use of" any Card shall mean use of the physical Card or any detail or particular of the Card including but not limited to the Card Account number and expiry date of the Card or use via such other permitted means or channels as we may designate or allow from time to time.

When you read this Agreement, bear in mind that " you ", "your" and "Cardholder" mean the person named on the enclosed Card. The words "we", "our" and "us" refer to DBS Bank Ltd and its successors and assigns. If you are the individual requesting us to issue the Card(s) to you, you will be known as the "Principal Cardholder" and you will have an account with us called the "Card Account". If you have received this Card(s) upon the request of a Principal Cardholder to be used in conjunction with the Principal Cardholder's Card Account, you will be called the "Supplementary Cardholder", and each Card(s) issued to you will be known as a "Supplementary Card".

1. USE OF CARD/PIN

1.1 RECEIPT OF CARD/PIN

Once your application for a Card is approved, we shall send you a Card and a Personal Identification Number (PIN) to be used in conjunction with your Card. Upon receipt of your Card, you should sign the Card before you use it. By signing the Card or using the Card, you will be bound by the terms and conditions of this Agreement.

1.2 CARD AND PIN FACILITIES

You may use your Card for making authorised purchases or obtaining cash advances. No other person is allowed to use the Card and/or PIN to make any transactions. We may determine at our sole discretion the facilities that you may utilise using your PIN. Should we decide to, we may also modify any such facilities.

2. CREDIT LIMIT

2.1 CHARGES NOT TO EXCEED OVERALL CREDIT LIMIT

We may set an overall credit limit in respect of each Card Account. The total charges incurred under each Card Account by the Principal Cardholder and the Supplementary Cardholder(s) when added together, must not exceed the credit limit set for each Card Account. We may, where necessary, review any of your credit limits without notice.

2.2 WHERE CHARGES EXCEED CREDIT LIMIT

We may choose to approve certain card transactions that would result in the credit limit being exceeded. On any occasion where the credit limit relating to your Card Account has been exceeded, you shall immediately pay us the amount in excess of your credit limit. We may also refuse to authorise any card transaction that you wish to effect even though such card transaction would not cause the credit limit to be exceeded.

3. LOSS/THEFT OF CARD/DISCLOSURE OF PIN/ACCOUNT NUMBER

3.1 DUTY TO PREVENT LOSS/THEFT/FRAUD

Your Card(s) remain our property at all times. You must keep your Card(s) securely and ensure that your Card Account number(s) and PIN are not disclosed to any other person.

3.2 DUTY TO NOTIFY US

Should you discover that your Card is lost, stolen or used or PIN or any detail or particular of your Card or Card Account is stolen, disclosed or used in an unauthorised way, you shall notify us immediately of the loss, theft or unauthorised use by calling our Customer Service Hotline at 1800 111 1111 or by notifying us in writing. In certain circumstances, we may also require you to make a police report accompanied by written confirmation of the loss/theft/disclosure and any other information that we may require.

3.3 LIABILITY FOR LOST/STOLEN CARDS

If your Card is lost or stolen or if the PIN is disclosed without your authorisation, your liability for unauthorised transactions effected after such loss, theft or unauthorised disclosure but before we are notified thereof shall be limited to $100 only if :

  1. you have immediately notified us of the loss, theft or unauthorised disclosure;
  2. you assist us in the recovery of the unauthorised charges incurred;
  3. you furnish us with a police report accompanied by written confirmation of the loss, theft or unauthorised disclosure and any other information that we may require; and
  4. we are satisfied that such loss, theft or unauthorised disclosure is not due to your negligence or default.

You shall not be liable for any transactions carried out after we have been notified of the loss, theft or disclosure.

3.4 LIABILITY FOR LOST/STOLEN CARDS

If you recover the lost or stolen Card , you must immediately return the said Card to us cut in half without using it.

3.5 REPLACEMENT OF CARD OR PIN

Following the occurrence of any event referred to in Clause 3.2 above, we may at our discretion issue a replacement PIN and/or Card and charge a replacement fee

4. PAYMENT

4.1 LIABILITY FOR TRANSACTIONS

You are liable for all authorised card transactions and cash advances. In addition, you shall be responsible for unauthorised transactions made, up to $100, referred to in Clause 3.3 above.

We shall send the Principal Cardholder a Card Account statement every month listing the transactions incurred by the Principal Cardholder and the Supplementary Cardholder(s) (where applicable) in respect of each Card Account(s).

4.2 PAYMENT OBLIGATIONS

  1. You shall pay us the entire outstanding balance or at least, the minimum payment specified in the Card Account statement by the payment due date. If your card transactions exceed your credit limit in any given month, you shall also pay all amounts by which the credit limit has been exceeded. If you do not pay the entire outstanding balance by the payment due date, you must pay a finance charge of 24% p.a. on (i) each individual transaction comprising the outstanding balance in your Card Account statement from the date such transaction was effected to your Card Account to the statement date of that Card Account and (ii) the entire outstanding balance of your Card Account (less any partial payment made) from the statement date of the Card Account until full payment of such outstanding balance is made.

  2. If you fail to make at least the minimum payment specified in your Card Account Statement by the payment due date, you may also be liable for a late payment charge at such rate as we may determine.

  3. Any finance charge payable by you shall be calculated based on a 365-day year or on a 366-day year in a leap year.

4.3 OTHER CHARGES

In addition to the above, you shall also be responsible where applicable for the following charges including but not limited to:

  1. annual service fee
    a non-refundable annual service fee for the issue and renewal of each Principal and Supplementary Card;
  2. processing fee for returned GIRO or dishonoured cheques
    a processing fee for any returned GIRO or
    dishonoured cheque tendered to us as payment;
  3. administrative fee for production of documents
    an administrative fee for any replacement Card or
    production of documents relating to your Card;
  4. service fee for irregular payment made through another financial institution
    a service fee if payment under any arrangement made between you and another financial institution in respect of payment for your Card Account is irregular;
  5. cancellation fee for "no show reservation"
    a charge for cancelling or failing to fulfil an airline or hotel reservation secured through your Card;
  6. cash advance fee
    a cash advance fee of 5% of the cash advance or $15 (whichever is greater) for any cash advance obtained by using your Card and/or PIN;
  7. service charge/administrative fee
    a service charge or administrative fee for any service or facility provided by us or any action taken by us in carrying out any of your instructions and/or requests relating to your Card Account, whether such service or action is referred to or contemplated in this agreement or otherwise.

4.4 CASH ADVANCES

Notwithstanding the overall credit limit referred to in Clause 2.1, you may use your Card to obtain cash advances only up to the limit determined by us from time to time, whether or not such limit is notified to you. If a cash advance is obtained through the use of your Card and/or the PIN of your Card, we may debit the Card Account of your Card with:

  1. the fee stated in Clause 4.3(f); and

  2. a finance charge (at the rate stated in Clause 4.2) on the amount of the cash advance as from the date the cash advance was obtained until full payment of the outstanding balance of that Card Account is made.

4.5 RIGHT TO VARY CHARGES

We may vary with notice the rate or amount of any charge, fee or interest payable under this Agreement.

4.6 GOODS AND SERVICES TAX

You shall be responsible for all goods and services tax and all other taxes imposed on or payable in respect of any amount required to be paid under this Agreement. We may debit the amount of such tax to your Card Account.

5. TERMINATION OF USE OF CARD AND CARD ACCOUNT

5.1 OUR RIGHT TO TERMINATE

We may suspend or terminate your Card Account(s) at any time without having to give any reasons or notice.

5.2 YOUR RIGHT TO TERMINATE

You may terminate your Card Account(s) at any time by giving us written notice. The Principal Cardholder may also terminate the use of any Supplementary Card.

5.3 OBLIGATIONS UPON TERMINATION

Upon the termination of your Card Account(s) for whatever reason, you shall not continue to use your Card(s). For security reasons, please cut the card(s) into halves and dispose of them immediately. Your obligations under this Agreement will however continue and all outstanding balances which shall include such charges and liabilities you may have incurred but which have not been debited to your Card Account(s) on your Card Account(s) shall become payable at once or when they have been made known to you, whichever is earlier. Until the outstanding balances are paid in full, a finance charge may be imposed on you in the manner stipulated in Clause 4.2. In the event where you are entitled to any credit refund relating to your Card Account, whether before or after termination, you agree that we may, without further notice to you, effect such refund by crediting the relevant amount to any of your existing banking account(s) with us.

6. LIABILITY OF CARDHOLDERS

6.1 LIABILITY OF PRINCIPAL CARDHOLDER

If you are the Principal Cardholder, you are liable for and must pay us on demand the outstanding balances whether incurred by you or the Supplementary Cardholder(s) on your Card Account(s) including all charges and costs debited to any Card Account(s). You are jointly and severally liable with each Supplementary Cardholder for such part of the outstanding balance in connection with his/her Supplementary Card.

6.2 LIABILITY OF SUPPLEMENTARY CARDHOLDERS

The Supplementary Cardholder(s) is liable only for such part of the outstanding balance in connection with his/her Supplementary Card.

6.3 LIABILITY OF EACH CARDHOLDER

Any invalidity, unenforceability, release or discharge of the liability of any Cardholder to us shall not affect the liability of any other Cardholder(s) (where any) to us.

7. EXCLUSIONS AND EXCEPTIONS

7.1 NON-ACCEPTANCE OF CARD

We are not liable in any way:

  1. should your Card(s) or PIN be rejected by a merchant or any terminal used to process card transactions or if we refuse for any reason to authorise any card transaction;
  2. for any malfunction, defect or error in any terminal used to process card transactions, or other machines or system of authorisation whether belonging to or operated by us or other persons;
  3. for any delay or inability on our part to perform any of our obligations under this Agreement because of any electronic, mechanical, system, data processing or telecommunication defect or failure, Act of God, civil disturbance or any event outside our control or the control of any of our servants, agents or contractors or any fraud or forgery or;
  4. for any damage to or loss or inability to retrieve any data or information that may be stored in your Card(s) or any microchip or circuit or device in your Card(s).

7.2 PROBLEMS WITH GOODS AND SERVICES

We are not liable in any way should you encounter any problems with the goods and services that you obtain through the use of your Card nor are we responsible for any benefits, discounts or programmes of any merchant that we make available to you. We make no representation as to the quality, provision of performance of any such goods or services. You acknowledge we are not acting as agent for any merchant. You should resolve any complaints about the goods and services directly with the merchant. In spite of the non-delivery or non-performance or defects in any such goods and services, you shall pay us the full amount shown in the Card Account statement.

8. INSTALMENT PAYMENT PLAN

If you have applied to participate in the DBS Instalment Payment Plan (the "Plan"), you authorise/agree/undertake with us as follows:

  1. You authorise us to pay to the relevant merchant for your purchase of the relevant goods/services (in such manner as may be agreed between the merchant and us) and to debit your Card Account for the purchase price of the goods and services in the number of instalments indicated on the receipt containing details of the Plan.
  2. We have the discretion to determine the size of each instalment payment as long as the total instalment payments do not exceed the purchase price.
  3. The first instalment payment will be debited from your Card Account on the next statement date of your Card Account (which will be the date reflected as the "statement date" in the respective Card Account statement ). Each subsequent instalment payment will be debited on or about the same day in each following month, until the purchase price has been completely debited to the Card Account.
  4. You agree that the credit limit related to your Card Account will be reduced by such portion of the purchase price that is unpaid, although the same may not be posted to your Card Account as yet.
  5. If any instalment payment debited to your Card Account is not paid in full when due and payable, you must pay us the finance charges, interest and fees on the outstanding amounts at our prevailing rate.
  6. We may at our discretion and without notice to you debit the whole balance of the purchase price then outstanding to your Card Account at any time, in which case such balance will be immediately due and payable by you.
  7. We may at our discretion impose an administrative fee at such rate as we may determine if the Plan is terminated (whether arising from the termination of your Card Account or otherwise) or if you make a prepayment of any amount under the Plan.
  8. You will not hold us responsible in any way for any goods/services supplied or not supplied by any merchant or the quality or performance of any goods/services pursuant to or in relation to any card transaction. Any dispute or complaint which you may have against any merchant must be resolved directly between you and the merchant and such dispute or complaint or any claim or right of set-off which you may have against the merchant shall in no way affect your liabilities and/or obligations under this Agreement.

9. TRANSACTIONS IN FOREIGN CURRENCIES

Transactions in US dollars shall be converted to Singapore dollars on the date of conversion. Transactions in foreign currency other than US Dollars will be converted into US dollars before being converted into Singapore dollars. All conversions shall be based on the prevailing wholesale interbank rates or the government-mandated rate, as shall be determined by the respective card associations, namely VISA International, MasterCard International & American Express International, Inc. The rate used for the conversion may be different from the rate in effect on the date of the transaction due to market fluctuation.

All transactions in foreign currency are subject to a charge imposed by the respective card associations, either as a reimbursement charge representing the charge imposed on us or as a direct charge to you. For foreign charges converted by American Express, American Express applies a conversion factor of 1% to the converted amount.

An administrative fee for services provided or actions taken by us in relation to such foreign currency transactions shall be payable by you and debited to your Card Account. The prevailing administrative fee is 1.5% of the foreign currency transaction amount for transactions involving VISA International and MasterCard International and 2% of the foreign currency transaction amount for transactions involving American Express International, Inc.

10. CONCLUSIVENESS OF DOCUMENTS

Any of our records relating to card transactions with your signature are conclusive evidence of their accuracy and authenticity and shall be binding on you for all purposes. You shall also notify us if you discover any errors or inaccuracies in any Card Account statement. If you fail to inform us of any error or inaccuracy in the Card Account statement within seven (7) days from your receiving it, the contents of the Card Account statement shall be conclusive and binding on you.

11. APPROPRIATION OF PAYMENTS

We have the right to appropriate all payments made by you in any manner or priority that we see fit even if you or the person making the payment indicates such payment is meant for a specific purpose.

12. AMENDMENT

12.1 CHANGES TO AGREEMENT

We may change the contents of this Agreement and/or create new terms and conditions at any time by notifying you of the changes. The changes shall take effect on the date specified in the notice. Should you continue to keep or use the Card(s) after the specified date, you shall be considered to have accepted the changes.

12.2 PUBLICATION OF CHANGES

We may notify you of any changes to this Agreement by publishing such changes in any local newspapers or by displaying them at our branches. We may however choose to inform you by other means of communication.

13. DISCLOSURE OF INFORMATION

13.1 PARTIES TO WHOM DISCLOSURE MAY BE MADE

You authorise us to disclose any particulars of your Card Account and/or your use of the Card(s) and/or (if you have executed a charge on deposit to secure your liabilities under the Card ("Charge") any information relating to the charge on deposit:

  1. any person or organisation participating in the provision of electronic or, without limitation, other services in connection with banking services or usage or loyalty benefits made available or utilised by you, whether in Singapore or outside Singapore for the purpose of the operation of the said services, including but not limited to investigating discrepancies, errors or claims;
  2. banks, credit or charge card companies or merchants in credit or charge card enquiries;
  3. outsourced agents appointed by us for the purpose of making, printing, mailing, storing, microfilming and/or filing personalised cheques, statements of accounts, cards, labels, mailers or any other documents or items on which your name and/or other particulars appear, or any data or records or any documents whatsoever;
  4. any information garnering or processing organisation or department or consultant conducting survey(s) or analyses or developing system applications on our behalf;
  5. any person or organisation for the purpose of marketing or promoting any services or products whether our own or tied up by us;
  6. VISA International, MasterCard International or American Express International;
  7. any of our related corporations (as such term is defined in the Companies Act, Chapter 50 of Singapore) for risk management purpose, for monitoring credit exposures across the DBS Group to you and for cross-selling purposes. "DBS Group" means any of our subsidiaries, our holding company and any subsidiaries of our holding company;
  8. any government agency or authority or courts of the jurisdiction where any of our overseas branches is situated;
  9. any person or organisation for the purpose of collecting or recovering on our behalf, or securing for your benefit or repaying on your behalf, any sums of money owing to us from you;
  10. any credit bureau of which we are a member or subscriber ("Bureau");
  11. any person authorised to operate the Card Account(s), including but not limited to, Supplementary Cardholders; and
  12. any person or organisation involved in the sending or delivering of any communication to your last known address on our records. For the purposes of this clause, communication shall include all forms of direct mailers and advertisements (including messages printed on envelopes with our name and logo).

13.2 CREDIT BUREAU

For the purpose of assessing your creditworthiness as a borrower or surety, you also authorise:

  1. us to obtain information relating to you from any Bureau and consent to such Bureau disclosing information about you to us, and
  2. the Bureau to disclose information about you obtained from us to its members or subscribers and/or compliance committees. Our authority, and the Bureau's authority, to disclose such information shall survive the termination to this Agreement.

13.3 ADDITIONAL RIGHTS

Our rights under this Clause shall be in additional and without prejudice to other rights of disclosures available pursuant to Banking Act, Chapter 19 of Singapore (as may be amended and substituted from time to time) or any other statutory provision and in law and nothing herein is to be construed as limiting any of these other rights.

14. SET OFF AND CONSOLIDATION

14.1 EXTENT OF OUR RIGHTS

We shall be entitled at any time and without notice to you combine or consolidate the moneys in any of your accounts maintained with us (whether matured or not) towards the repayment of sums owed by you in your Card Account(s) regardless of where your other accounts are located or whether your other accounts are held in your sole name or jointly with others.

14.2 SET OFF AND CONSOLIDATION INVOLVING FOREIGN CURRENCIES

Where any set off or consolidation undertaken by us involves the conversion of one currency to another, we shall make the necessary conversion at our prevailing currency exchange rate. Any losses that may arise from such conversion shall not be recoverable from us.

15. COMMUNICATION AND SERVICE OF DOCUMENTS

15.1 COMMUNICATION

We may send any cards, notices, Card Account statements or any other communication to you by facsimile transmission, short message service (SMS), electronic mail, ordinary pre-paid post or personal delivery to your last known address. Communication and notices sent by facsimile shall be considered to have been sent and received by you on the same day. Communication and notices sent by pre-paid mail shall be considered to have been delivered on the day immediately after the date of posting if sent by post in Singapore, and considered delivered five (5) days after the date of posting if sent outside of Singapore.

15.2 COMMUNICATION INVOLVING SUPPLEMENTARY CARDHOLDERS

Any Card Account statement or notice or any amendment to this Agreement that is sent by us to the Principal Cardholder shall be considered to have been sent and received by the Supplementary Cardholder at the same time.

15.3 SERVICE OF DOCUMENTS

We may serve you with a writ of summons, statement of claim or any other legal process or document requiring personal service by delivering it personally, sending it by ordinary post or by leaving it at your last known address (whether a post office address or private residence or business residence or otherwise). You will be considered to have been properly served on the date of delivery if we deliver such process personally to you, or served on the next date after the date of posting if such process is posted to you. In addition to these methods of service, we may serve you in any other method permitted by law.

16. MISCELLANEOUS

16.1 LAWFUL USE OF CARD

You shall not use the Card(s) for any unlawful purpose. The purchase of goods and services through the use of the Card(s) that would contravene any law is prohibited.

16.2 RECOVERY OF COSTS

Any costs, fees or expenses (including legal costs) that are incurred by us as a result of your breach of the terms and conditions of this Agreement or any Charge or arising out of our enforcement of any of our rights hereunder or under any such Charge shall be recoverable by us from you on a full indemnity basis.

16.3 REFERENCES TO SINGAPORE DOLLARS

Any references to dollars and "$" in this Agreement shall mean Singapore dollars. If the billing currency in your Card Account(s) is not the Singapore dollar, we may convert any amounts in such Card Account(s) into Singapore dollars at the exchange rate that we may determine.

16.4 INSTRUCTIONS FROM YOU

All requests or instructions from you must be in writing and signed by you. We may choose to accept any instruction from you made through electronic mail, facsimile transmission and in the case of the telephone, such instruction that we believe is given by you even if you had not actually given such instructions. Any non-written instructions shall be given to us at your risk and we shall not be responsible for any loss or damage that you may suffer.

16.5 DELAY OR FAILURE TO EXERCISE RIGHTS

Any delay or failure by us to exercise our rights and/or remedies under this Agreement or under any Charge does not represent a waiver of any of our rights. We shall be considered to have waived our rights only if we specifically notify you of such a waiver in writing.

16.6 ADDITIONAL BENEFITS, SERVICES OR PROGRAMMES

We may provide at our sole discretion, additional services, benefits or programmes in connection with the use of your Card(s). Such additional services where provided, do not form part of our legal relationship with you and we may withdraw or change these services at any time without notice to you. Those additional services, benefits or programmes may be subject to their own terms and conditions. We may also, where points have been awarded to or earned by you or other benefits extended to you as part of any rewards or redemption programme, forfeit or cancel such points or benefits if you default in any of your payment obligations or if your account is not conducted satisfactorily.

16.7 ADDITIONAL TERMS

In addition to this Agreement, our Terms and Conditions Governing Electronic Services and our other terms and conditions (including any additions and/or variations to any of such terms and conditions) intended or expressed to govern the use of the Card or any of the card transactions or products or services or facilities accessed through or linked to the Card or Card Account or any of the card transactions shall also apply to the use of the Card, the Card Account and the card transactions notwithstanding any provisions to the contrary in such terms and conditions. You are deemed to have read and/or understood such terms and conditions and will abide and be bound by them accordingly.

16.8 GOVERNING LAW

This Agreement is subject to Singapore law and you hereby submit to the non-exclusive jurisdiction of the courts of Singapore.

16.9 OTHER VERSIONS OF THIS AGREEMENT

In the event of any inconsistency between different versions of this Agreement, the English version shall prevail.

16.10 CONTRACTS (RIGHTS OF THIRD PARTIES) ACT, CHAPTER 53B.

A person who is not a party to this Agreement may not enforce any of these terms and conditions under the Contracts (Rights of Third Parties) Act, Chapter 53B. Notwithstanding any term of this Agreement, the consent of any third party is not required to vary, release or compromise any liability, or terminate any of the terms of this Agreement.


TERMS AND CONDITIONS RELATING TO LOYALTY PROGRAM

1. DEFINITIONS

1.1
 In this Agreement, the definition of terms shall be as set out below, except where the context otherwise requires:
 
1.1.1  "Award" means the award of POSB/ DBS Loyalty Dollars to the Customer by the Partner Merchants and/or by DBS Bank.

1.1.2 

 "Card" means such cards as DBS Bank may from time to time decide including, but not limited to, personal POSB/ DBS Bankcard, generic POSB/ DBS generic Visa Credit Card and generic Mastercard Credit Card and generic American Express Credit Card issued by DBS Bank.
1.1.3  "Customer" means any customer of DBS Bank with a valid POSB/ DBS account
1.1.4  "Customer's Loyalty Account" means the account(s) maintained by DBS Bank for the Customer stating the number of POSB/ DBS Loyalty Dollars accumulated by him.
1.1.5  "DBS Bank" means DBS Bank Ltd.
1.1.6  "POSB/ DBS Loyalty Dollars" means loyalty dollars awarded under the Programme.
1.1.7  "Partner Merchants" means the merchants currently participating in the Programme and may include DBS Bank (as the case may be).
1.1.8  "Partner Merchant's Agreement" means the agreement between DBS Bank and the Partner Merchant in respect of the Programme.
1.1.9  "PIN" means any Personal Identification Number and/or Password and/or any other form of electronic identification/signature, whether issued by DBS Bank or any other person, used by the Customer to access any services provided by DBS Bank.
1.1.10  "Programme" means the POSB/ DBS $ Cash Rebate Programme, as may be amended, supplemented or added by DBS Bank from time to time.
1.1.11  "Redemption" means the redemption of POSB/ DBS Loyalty Dollars by the Customer at the Partner Merchants or online via POSB/ DBS Website into the Credit card account.
1.1.12  "Terminal" means any computer or electronic equipment.
1.2 Unless the context otherwise requires, words importing the singular shall also include the plural and vice versa. Words denoting the masculine gender include the feminine gender and both shall include the neuter gender.

1.3 The headings in this Agreement are inserted for ease of reference only and shall not affect the construction of these Terms and Conditions.

2. ELIGIBILITY

2.1 Subject to the terms of this Agreement, POSB/DBS Loyalty Dollars will be awarded to a Customer who has a valid Card.

2.2 Any Customer residing in Singapore whose account(s) are in good standing, as determined by DBS Bank in its sole discretion, will be automatically extended the privilege to participate in the Programme as at the date of commencement of the Programme or on such date as determined by the Bank from time to time.

2.3 If the Card, or the Customer's account or banking relationship with DBS Bank, is terminated at any time for any reason, whether by the Customer or DBS Bank, the Customer will forthwith be disqualified from participating in the Programme and all unused POSB/ DBS Loyalty Dollars then accrued shall automatically be cancelled and no longer be available for use by the Customer; such POSB/ DBS Loyalty Dollars shall not be transferable to any other Customer's Loyalty Account. If the Customer wishes to terminate his Card or close any account in his name (whether personal or joint) with DBS Bank for any reason, and there is a negative balance in his Customer's Loyalty Account at the time of such request, the Bank shall not be obliged to proceed with such closure until the Customer repays DBS Bank the amount of such negative balance. The Customer authorises DBS Bank to debit the amount of such negative balance from his account.

3. AWARD OF POSB/ DBS LOYALTY DOLLARS

3.1 Awards shall be made by Partner Merchants (including DBS Bank in its capacity as a Partner Merchant) for the purchase of goods and/or services by the Customer from the Partner Merchants in accordance with these Terms and Conditions, the Partner Merchant's Agreement, and the Partner Merchants' Terms and Conditions.The Partner Merchants shall make Awards by crediting the Customer's Loyalty Account with the relevant number of POSB/ DBS Loyalty Dollars. POSB/ DBS Loyalty Dollars cannot be credited into any account other than the Customer's Loyalty Account. Notwithstanding the foregoing, DBS Bank may, in its sole and absolute discretion, award POSB/ DBS Loyalty Dollars to the Customer pursuant to these Terms and Conditions and subject to such additional terms as may be imposed by DBS Bank in its discretion.

3.2 Awards will only be made:

3.2.1  to a Customer who makes payment personally with the Card;
3.2.2  at the point of sale;
3.2.3  based on the amount paid by the Customer after deducting any redemption of POSB/ DBS Loyalty Dollars;
3.2.4  based on the rebate agreed between the Partner Merchant and DBS Bank; and
3.2.5  subject to a maximum of Daily$400 per calendar month, per POSB Everyday Card account at Carrefour stores in Singapore.
3.3 Awards will not be made for:

3.3.1  instalment payment plan purchases;
3.3.2  internet bill payments;
3.3.3  transactions conducted on contactless or wireless payment terminals;
3.3.4  any other transaction effected via any medium or channel, electronic or otherwise, which transaction, medium or channel DBS Bank may in its sole and absolute discretion choose to disallow.
3.4 Unless otherwise specified, all Awards are not to be used in conjunction with any other promotions, discounts or vouchers.

3.5 For the avoidance of doubt, and notwithstanding any clause or provision in this Agreement, DBS Bank may at any time, at its sole and absolute discretion, cancel any of the POSB/ DBS Loyalty Dollars from any Customer's Loyalty Account, awarded to Customer for any reason whatsoever.

3.6 POSB/ DBS Loyalty Dollars are not redeemable for cash or credit. POSB/ DBS Loyalty Dollars are not transferable. Different types of POSB/ DBS Loyalty Dollars awarded to Customer are not mutually exchangeable or transferable and cannot be used in substitution of each other for purposes of Redemption.

3.7 Partner Merchants may require a Customer to produce a valid Card before making an Award.

3.8 Partner Merchants may, subject to the prior written approval by DBS Bank, (a) determine the terms and conditions under which they will make Awards (the "Partner Merchant's Terms and Conditions"); and (b) amend or vary their Partner Merchant's Terms and Conditions.

3.9 DBS Bank shall not be held responsible for any delay or failure on the part of the Partner Merchants in making Awards or in notifying DBS Bank of the POSB/ DBS Loyalty Dollars awarded to Customers

3.10 An Award shall be valid only if, at the time of the Award, the Partner Merchant making the Award:

3.10.1  is party to a valid and existing Partner Merchant's Agreement; and
3.10.2  is not in breach of the Partner Merchant's Agreement whether or not DBS Bank has notice of or has given notice to the Partner Merchant of any breach by the Partner Merchant.
3.11 Without prejudice to the generality of the foregoing, DBS Bank may, without being obliged to do so, cancel any POSB/ DBS Loyalty Dollars awarded if:

3.11.1  at the time of the Award:
3.11.1.1  the Partner Merchant making the Award was not party to a valid and existing Partner Merchant's Agreement; or
3.11.1.2  the Partner Merchant was in breach of the Partner Merchant's Agreement whether or not DBS Bank has notice of or has given notice to the Partner Merchant of any breach by the Partner Merchant; or
3.11.2  the Partner Merchant directs DBS Bank to cancel the POSB/ DBS Loyalty Dollars; or
3.11.3  The Programme is terminated under clause 6
3.12 POSB/ DBS Loyalty Dollars will cease to be valid after they have been cancelled. For the avoidance of doubt, the Customer shall not be entitled to any compensation in respect of such cancellation.

3.13 In determining the amount paid for the purchase of goods and/or services for purposes of calculation of POSB/ DBS Loyalty Dollars, annual card membership fees, interest, late payment charges, GST, cash advances, and other fees and charges shall not be taken into account provided always that DBS Bank is entitled, in its absolute discretion, at any time and from time to time and without notice and without giving any reason, to take into account any card transaction or charges or purchase in the calculation of POSB/ DBS Loyalty Dollars or to otherwise vary the basis of calculation of POSB/ DBS Loyalty Dollars.

4. VALIDITY PERIOD OF POSB/ DBS LOYALTY DOLLARS

4.1 POSB/ DBS Loyalty Dollar awarded is valid as long as the Card account is not closed or cancelled by Cardholder/Bank, . DBS Bank may from time to time change the period of validity of the POSB/ DBS Loyalty Dollars without notice to the Customer.

4.2 POSB/ DBS Loyalty Dollars will not be redeemable for cash or credit. Cardholders must redeemed available POSB/ DBS Loyalty Dollars before closure of the Card account.

4.3 DBS Bank shall be entitled to set off a Customer's POSB/ DBS Loyalty Dollars automatically in payment of the annual fee. The Customer shall continue to be liable to pay any portion of the annual fee that remains outstanding after such set-off.

5. REDEMPTION OF POSB/ DBS LOYALTY DOLLARS

5.1 Redemption may only be made upon the verification of the Customer's identity by the Partner Merchant in accordance with these Terms and Conditions or the Partner Merchant's Agreement.

5.2 Partner Merchants may require a Customer to produce a valid Card before processing any Redemption.

5.3 POSB/ DBS Loyalty Dollars belonging to other Customers may not be combined for the purposes of Redemption.

5.4 Different types of POSB/ DBS Loyalty Dollars awarded to Customer are not mutually exchangeable or transferable and cannot be used in substitution of each other for purposes of Redemption or any other purpose.

5.5 Any dispute arising from or relating to any Redemption shall be settled between the Customer and Partner Merchant. DBS Bank shall not be liable for any claim arising from or relating to any Redemption.

5.6 DBS Bank shall not be responsible for any unauthorised Redemption or any other transaction involving POSB/ DBS Loyalty Dollars, howsoever arising (even if the Customer had informed DBS Bank that the Card had been lost or stolen).

5.7 For certain Partner Merchants (as may be determined by DBS Bank or the Partner Merchant from time to time), Customer acknowledges and agrees that any Redemption by Customer must be made in full (and no partial Redemption is permitted).

6. TERMINATION

6.1 DBS Bank may at its sole discretion, without prior notice to the Customer, suspend or terminate the Programme in which event all POSB/ DBS Loyalty Dollars shall be automatically cancelled.

6.2 Without prejudice to the generality of the foregoing clauses in these Terms and Conditions, if any one or more of the following shall occur:


6.2.1  DBS Bank determines in its sole and absolute discretion that the Customer has misused or is likely to misuse the Programme in any manner whatsoever;
6.2.2  the Customer commits any fraud or misrepresents any information supplied or to be supplied by the Customer;
6.2.3  any sums payable by the Customer to DBS Bank shall at any time be unpaid for fourteen (14) days after becoming payable (whether any formal or legal demand therefore shall have been made or not);
6.2.4  the Customer shall default in the due observance and performance of any of these terms or conditions or any other applicable terms and conditions, and such default (if capable of being remedied) shall not be remedied for a period of thirty (30) days after DBS Bank shall have given to the Customer written notice of such default; then it shall be lawful for DBS Bank, notwithstanding the waiver of any previous right, to revoke the Customer's right to participate in the Programme and cancel the POSB/ DBS Loyalty Dollars in the Customer's Loyalty Account without prior notice to the Customer.

7. OTHER CONDITIONS

7.1 DBS Bank shall not be responsible or liable to any Customer for any inconvenience, loss or damage or embarrassment incurred or suffered by Customer as a consequence of:

7.1.1  any malfunction, defect or error in any Terminal, or other machines, or system of authorisation, howsoever caused; or
7.1.2  any rejection of Card or PIN by any Terminal at the Partner Merchants' outlets or any failure to effect or complete any transaction howsoever caused; or
7.1.3  any delay or inability on the part of DBS Bank to perform any of its obligations pursuant to this Agreement because of any electronic, mechanical, system, data processing or telecommunication defect or failure, or any event outside its control or the control of any of the Partner Merchants; or
7.1.4  any delay, inability or refusal on the part of the Partner Merchant to perform any of their obligations pursuant to their Partner Merchant's agreement for any reason whatsoever.
7.2 DBS Bank shall not be responsible for the goods or services purchased under any transaction or the quality or the performance of such goods and services.

7.3 DBS Bank shall not be held liable for any loss, physical injury, illness, costs or damages resulting from or during any visit to or purchases made from any Partner Merchant.

7.4 DBS Bank shall not be responsible for the content or accuracy of the promotional materials which DBS Bank distributes on behalf of Partner Merchants.

7.5 DBS Bank disclaims any liability whatsoever arising from or relating to Awards or Redemptions.

7.6 The Customer shall keep DBS Bank fully indemnified against all loss and damage, directly or indirectly arising from or relating to the Customer's misuse of the Card and/or breach of these Terms and Conditions, suffered or incurred by DBS Bank.

7.7 DBS Bank may at any time vary, modify or amend these terms and conditions as it may, in its absolute discretion, think fit, and the Customer shall be bound by such variations and amendments provided such amendments or a set of the revised terms are exhibited at the branches or website (www.dbs.com/sg) of DBS Bank and/or publicised by DBS Bank through any media. Upon such exhibition or publication, the Customer shall be deemed to have notice of such amended terms and conditions. If the Customer does not accept any addition and/or variation to these terms and conditions, the Customer shall discontinue his participation in the Programme by requesting the Bank to terminate the Customer's Loyalty Account. If the Customer continues to request for Awards or Redemptions after such notification, the Customer shall be deemed to have agreed to the addition and/or variation without reservation.

7.8 In addition to the right of DBS Bank to disclose information as set out any terms and conditions in relation to the services provided by DBS Bank, the Customer hereby authorises DBS Bank to disclose information regarding the Customer and the Customer's Loyalty Account(s) to third parties for the purposes of the Programme.

7.9 The Customer may obtain transaction receipts and statements relating to the Customer's Loyalty Account from Partner Merchants and selected selfservice banking facilities. DBS Bank's records of all matters relating to the Programme are conclusive and binding on the Customer. DBS Bank is entitled, for any reason and at any time, without liability or prior notice, to suspend the calculation or accrual of POSB/ DBS Loyalty Dollars, to rectify any errors in the calculation, or otherwise adjust such calculation. In the event of any discrepancy between the records of DBS Bank and any receipt or statement issued by the Partner Merchant, DBS Bank's records will prevail.

7.10 Where a Card has both a principal and supplementary cardholder:

7.10.1  any POSB/ DBS Loyalty Dollars awarded to either cardholder will be reflected in the same Customer's Loyalty Account. Either cardholder may redeem the POSB/ DBS Loyalty Dollars in the relevant Customer's Loyalty Account; and
7.10.2 Card obtained from Partner Merchants and selected self-service banking facilities in respect of any transaction will indicate all POSB/ DBS Loyalty Dollars redeemed and awarded and the resulting new balance, regardless of whether it is the principal or supplementary cardholder transacting on the Card.
7.11 POSB/ DBS Bank will require at least seven (7) working days to effect any instructions given by Customers in relation to the Programme. "Working day" excludes Saturdays and Sundays.

7.12 These Terms and Conditions are governed by and shall be construed in accordance with the laws of the Republic of Singapore. Customers hereby irrevocably submit themselves to the jurisdiction of the courts of the Republic of Singapore.

7.13 By using the Card to participate in the Programme or through any other conduct construed as active participation in the Programme, the Customer shall be deemed to have read, understood, and accepted these Terms and Conditions.

7.14 All terms and conditions relating to the use of the Cards (including the POSB/DBS Card Agreement) and/or any banking relationships and all terms and conditions governing electronic services shall continue to apply. In the event of any inconsistency, these Terms and Conditions will prevail.

7.15 DBS Bank's decision on all matters relating to the Programme is final and binding on the Customer.