Frequently Asked Questions

Login Problem FAQ

1. I encounter problems when I try to log in. What should I do?
   • Check our maintenance schedule
     • Are you trying to login during our maintenance period?
   • Check your computer configurations
     • Ensure that you are using the recommended browser, operating system and hardware.
     • Check that you have activated Javascript for your browser.
   • Attempt your login again
     • Clear your cache everytime after each failed login before you attempt your login again.
     • If your login is still unsuccessful after repeated tries, it could be that your Internet Service Provider, Local Area Network or our system is facing intermittent slowness/ problems. In this case, you should attempt your login a while later
2. I have forgotten my User ID/PIN. What should I do?

   If you have forgotten your iBanking User ID/PIN, here are 3 easy ways to obtain your iBanking User ID and reset your iBanking PIN:

   • Go online and simply:
     • Key in your ATM/debit card number and ATM/debit card PIN
     • Select 'Reset iBanking PIN' or 'Print iBanking UID'’ service.
     Note: A registered DBS iB Secure Device is required to complete the transaction online. You can use the new PIN immediately to login to iBanking.
   • Visit any DBS/POSB ATM in Singapore to reset your iBanking PIN and/or print your iBanking User ID.  At the ATM, simply select:
     
     1)More Services
     2)PIN Services /Internet Banking
     3)Reset iB PIN/Print iB User ID
   • Complete the Service Request: User ID/PIN, DBS iB Secure Device form and mail it to us. We will then send you a new iBanking User ID/PIN.
3. What is my User Identification (UID) & Personal Identification Number (PIN) for login?

   If you have applied for DBS iBanking:

   • At our ATM
     Your PIN will be the number that you have selected and the UID will be printed on the ATM receipt.
   • By submiting the Application Form
     We will send you a Welcome Letter & DBS iB Secure Device in separate envelopes within one week of your application.
4. Can I change my UID?

   You are allowed to change your UID only once during your very first initial login. Upon your first login, you would be prompted to select a personal UID to replace the UID we have issued you earlier. If you have forgotten your iBanking UID, please visit any DBS/POSB ATM to obtain your UID or fax/mail the completed Service Request: User ID/PIN, DBS iB Secure Device form to us

5. I suspect that my PIN has been tampered with. What should I do?

   Please call us at 1800-111 1111 (or 65-6327 2265 from overseas) to terminate the PIN immediately.

6. I encountered the 'wrong UID/PIN/iB Secure PIN' error message when I try to login. I remembered keying in my UID and PIN. What should I do?

   It is probably because that you have not login to iBanking for some time. Please contact our Customer Service hotline at 1800-111 1111 or 65-6327 2265 if you are calling from overseas.