Frequently Asked Questions

Login Problem FAQ

  1. I encounter problems when I try to log in. What should I do?
    • Check our maintenance schedule
      • Are you trying to login during our maintenance period?
    • Check your computer configurations
    • Attempt your login again
      • Clear your cache everytime after each failed login before you attempt your login again.
      • If your login is still unsuccessful after repeated tries, it could be that your Internet Service Provider, Local Area Network or our system is facing intermittent slowness/ problems. In this case, you should attempt your login a while later
  2. I have forgotten my User ID/PIN. What should I do?

    If you have forgotten your iBanking User ID/PIN, here are 3 easy ways to obtain your iBanking User ID and reset your iBanking PIN:

    • Go online and simply:
      • Select "To reset iBanking PIN" or "To retrieve iBanking User ID".
      • Fill in all required fields and click "Submit".
      Note: A registered DBS iB Secure Device is required to complete the transaction online. You can use the new PIN immediately to login to iBanking.
    • Visit any DBS/POSB ATM in Singapore to reset your iBanking PIN and/or print your iBanking User ID.  At the ATM, simply select:

      1)More Services
      2)PIN Services /Internet Banking
      3)Reset iB PIN/Print iB User ID
    • Complete the Service Request: User ID/PIN, DBS iB Secure Device form and mail it to us. We will then send you a new iBanking User ID/PIN.
  3. What is my User Identification (UID) & Personal Identification Number (PIN) for login?

    If you have applied for DBS iBanking:

    • At our ATM
      Your PIN will be the number that you have selected and the UID will be printed on the ATM receipt.
    • By submiting the Application Form
      We will send you a Welcome Letter & DBS iB Secure Device in separate envelopes within 3 working days of your application.
  4. Can I change my UID?

    You are allowed to change your UID only once during your very first initial login. Upon your first login, you would be prompted to select a personal UID to replace the UID we have issued you earlier. If you have forgotten your iBanking UID, here are 3 easy ways to do so:

    1. Click here to retrieve your iBanking User ID online,
    2. Visit any DBS/POSB ATM to obtain your UID ,
    3. Or fax/mail the completed Service Request: User ID/PIN, DBS iB Secure Device form to us.

  5. I suspect that my PIN has been tampered with. What should I do?

    Please call us at 1800-111 1111 (or 65-6327 2265 from overseas) to terminate the PIN immediately.

  6. I encountered the 'wrong UID/PIN/iB Secure PIN' error message when I try to login. I remembered keying in my UID and PIN. What should I do?

    It is probably because that you have not login to iBanking for some time. Please contact our Customer Service hotline at 1800-111 1111 or 65-6327 2265 if you are calling from overseas.

  7. I have just signed up for iBanking but have not received my PIN Mailer.

    Please note that we will not be sending you a separate PIN mailer. This is because when you have applied for iBanking via the ATM or online, you would have chosen a 6-digit PIN.

    Otherwise, please visit www.dbs.com/posb/ibanking/apply to create your PIN (between 6 to 9 digits):

    1. Select "To create New iBanking PIN"
    2. Fill in all required fields and click "Submit" for verification.
    3. Proceed with your first login to POSB iBanking at www.dbs.com/posb

    If you do not have an ATM card, please call 1800 111 1111 for a PIN mailer to be sent.
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