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Frequently Asked Questions
Login Problem FAQ
- I encounter problems when I try to log in. What should I do?
- Check our maintenance schedule
- Are you trying to login during our maintenance period?
- Check your computer configurations
- Attempt your login again
- Clear your cache everytime after each failed login before you attempt your login again.
- If your login is still unsuccessful after repeated tries, it could be that your Internet Service Provider, Local Area Network or our system is facing intermittent slowness/ problems. In this case, you should attempt your login a while later
- I have forgotten my User ID/PIN. What should I do?
If you have forgotten your iBanking User ID/PIN, here are 3 easy ways to obtain your iBanking User ID and reset your iBanking PIN:
- Go online and simply:
- Select "To reset iBanking PIN" or "To retrieve iBanking User ID".
- Fill in all required fields and click "Submit".
Note: A registered DBS iB Secure Device is required to complete the transaction online. You can use the new PIN immediately to login to iBanking.
- Visit any DBS/POSB ATM in Singapore to reset your iBanking PIN and/or print your iBanking User ID. At the ATM, simply select:
1)More Services 2)PIN Services /Internet Banking 3)Reset iB PIN/Print iB User ID
- Complete the Service Request: User ID/PIN, DBS iB Secure Device form and mail it to us. We will then send you a new iBanking User ID/PIN.
- What is my User Identification (UID) & Personal Identification Number (PIN) for login?
If you have applied for DBS iBanking:
- At our ATM
Your PIN will be the number that you have selected and the UID will be printed on the ATM receipt.
- By submiting the Application Form
We will send you a Welcome Letter & DBS iB Secure Device in separate envelopes within 3 working days of your application.
- Can I change my UID?
You are allowed to change your UID only once during your very first initial login. Upon your first login, you would be prompted to select a personal UID to replace the UID we have issued you earlier. If you have forgotten your iBanking UID, here are 3 easy ways to do so:
- Click here to retrieve your iBanking User ID online,
- Visit any DBS/POSB ATM to obtain your UID ,
- Or fax/mail the completed Service Request: User ID/PIN, DBS iB Secure Device form to us.
- I suspect that my PIN has been tampered with. What should I do?
Please call us at 1800-111 1111 (or 65-6327 2265 from overseas) to terminate the PIN immediately.
- I encountered the 'wrong UID/PIN/iB Secure PIN' error message when I try to login. I remembered keying in my UID and PIN. What should I do?
It is probably because that you have not login to iBanking for some time. Please contact our Customer Service hotline at 1800-111 1111 or 65-6327 2265 if you are calling from overseas.
- I have just signed up for iBanking but have not received my PIN Mailer.
Please note that we will not be sending you a separate PIN mailer. This is because when you have applied for iBanking via the ATM or online, you would have chosen a 6-digit PIN.
Otherwise, please visit www.dbs.com/posb/ibanking/apply to create your PIN (between 6 to 9 digits):
- Select "To create New iBanking PIN"
- Fill in all required fields and click "Submit" for verification.
- Proceed with your first login to POSB iBanking at www.dbs.com/posb
If you do not have an ATM card, please call 1800 111 1111 for a PIN mailer to be sent. |
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