Frequently Asked Questions

Technical FAQ

  1. What hardware and software do I need to access DBS/POSB iBanking?

    We recommend the following:
    • Computer with 500MHz processor or higher
    • 64 MB RAM or higher
    • Internet connection of 28.8 kbps or higher
    • The following operating systems: Windows XP or Mac OS X (Ver10.2)
  2. Can I use other operating systems?

    DBS/POSB iBanking was developed specifically for Windows XP and Mac OS X (Ver10.2/3). Other operating systems may not be compatible.
  3. What browser should I use?

    We recommend the following browsers:

    For Windows OS (Operating System):
    • Internet Explorer version 7.x and below
      Click here to download
    • Or Firefox version 3.x and below
      Click here to download
    • Or Safari version 3.x and below
      Click here to download
    For MAC OS (Operating System) X (Ver10.2/3) :
    • Safari version 3.x
      Click here to download
  4. What should I do if my Internet Explorer frequently hangs?

    If you encounter problems while accessing iBanking using Internet Explorer, you may need to upgrade your browser or update it with the most recent fixes from Microsoft to keep it running smoothly. Keeping your browser updated is also likely to protect your computer better as the latest fixes and patches will also address known security weaknesses
  5. I am not able to perform any financial transactions. What should I do?

    Please ensure that you are using one of the recommended browsers and the JavaScript features are activated. For instructions on how to activate Javascript, please click here.
  6. How do I activate JavaScript?

    For Internet Explorer version 7.x and below:
    • Go to "Tools"
    • Go to "Internet Options"
    • Click on "Security" tab
    • Go to "Custom Level" button
    • Under Scripting category check Active Scripting and Scripting of Java applets
    • Click "OK" to save settings
    For Firefox version 3.x and below:
    • Go to "Tools"
    • Go to "Options"
    • Click on "Content"
    • Ensure that "Enable JavaScript" is checked
    • Click on "OK" to save settings
    For Safari version 3.x and below:
    • Go to "Edit"
    • Go to "Preferences"
    • Click on "Security"
    • Ensure that "Enable JavaScript" is checked
  7. How do I activate Secure Sockets Layer (SSL) Version 3.0?

    For Internet Explorer version 7.x and below:
    • Go to "Tools"
    • Go to "Internet Options"
    • Click on "Advanced" tab
    • Ensure that "SSL 3.0" is checked
    • Click "OK" to save settings
    For Firefox version 3.x and below:
    • Go to "Tools"
    • Go to "Options"
    • Click on "Advance"
    • Click on "Encryption"
    • Ensure that "Use SSL 3.0" is checked
    • Click "OK" to save settings
  8. What should I do if I see 'This program has performed an illegal operation' message on my PC?

    This is commonly known as GPF (General Protection Fault). You'll have to restart your browser. If the problem persists, please consult your PC vendor.
  9. When using IE, I noticed that the padlock is 'unlocked'. Does this mean that your pages are not encrypted?

    The security of your banking information is very important to us and we have taken the necessary steps to encrypt all the pages containing confidential information with SSL (Secure Sockets Layer) & proprietary encryption.

    For IE browsers, the padlock may not be a reliable indicator of whether the pages and their information are encrypted with SSL as it may remain "unlocked" in certain circumstances even though the pages are actually encrypted with SSL.

    To check on the SSL encryption status, please follow the following steps:

    For Internet Explorer version 7.x and below:
    • Go to "File"
    • Click on "Properties"
    • Click on "Certificates"
    If the page is not encrypted, you will see a message "This type of document does not have a security certificate." If it is encrypted, it will show you the certificate properties.

    Note: The padlock and the above steps will not be able to detect the additional encryption currently used as it is a proprietary encryption.
  10. How do I clear my browser cache?

    To clear your browser cache:

    For Internet Explorer version 7.x and below:
    • Go to "Tools"
    • Go to "Internet Options"
    • Select "General"
    • Click on "Delete Files" at "Temporary Internet files"
    For Firefox version 3.x and below:
    • Go to "Tools"
    • Go to "Clear Recent History"
    • Select "Everything" under Time range to clear
    • Click on "Details"
    • Ensure that "Cache" is checked
    • Click on "Clear Now"
    For Safari version 3.x and below:
    • Go to "Edit"
    • Go to "Empty cache"
    • Click on "Empty"
  11. I am experiencing slow response when accessing the DBS/POSB iBanking. What is wrong?

    The slow response could be due to the following:
    • The browser, operating system and hardware used. Please click here for our recommended browser, operating system and hardware
    • Your Internet Service Provider, Local Area Network or our system is facing intermittent slow response..
    Click here if you are having problems with your login.
  12. Why was I prompted with the "Service Not Available" message in the midst of my iBanking session?

    There is a few reasons why you may be prompted with the "Service Not Available" message:
    • Your session/ transaction was terminated after a period of inactivity
    • You have clicked on the browser's "Back" button to go back to the previous page
    • You have hit the "Enter" key instead of clicking on "Submit"/ "OK" to proceed to the next page
    • The service you are trying to access is temporarily unavailable
    Please proceed to log-out, clear your cache and log-in again. If the repeated attempts are still unsuccessful, please try again later.
  13. I wish to view the iBanking wide-screen interface properly. How do I change the display settings of my computer to 1024x768pixels?

    You can change your settings by following these steps:
    • Go to "Start"
    • Select "Settings"
    • Select "Control Panel"
    • Select "Display"
    • Select "Settings" tab
    • Change "Screen resolution" to 1024 by 768 pixels
    • Click "Ok" to save the new settings
  14. I wish to print the iBanking pages properly. How do I change the printer settings of my computer?

    You can change your settings by following these steps:
    • Go to "File"
    • Select "Print"
    • Select "Preferences"
    • Select "Landscape"
    • Select "Ok"
    • Click "Print"

    For Account Summary page and Transaction History page, you may click on the Print button and the pages will be printed out properly in Portrait format.
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