Security & You
Your Obligations, Responsibilities and Rights
Your usage of iBanking is subject at all times to the Terms and Conditions governing Electronic Services (the "Terms and Conditions") and the terms and conditions applicable to each product or service accessed by any of the Electronic Services (the "Other Terms and Conditions"). In addition, you are advised to comply with our recommended security practices to ensure you do not under any circumstances compromise your online security.
Under the Terms and Conditions, you will be responsible for all transactions made through the use of your User ID and PIN. You should therefore never give your User ID, PIN to anyone and you need to keep the Token secure with yourself. . Please read carefully and adhere to the recommended security practices.
You should note in particular that the Bank would not be responsible for your losses that arise as a result of any of the following event:
- Negligent handling, disclosure and/or sharing, of PIN, ID or TOKEN with third parties
- Your failure to report loss or stolen PIN
- Your failure to promptly report any unauthorised access and/or fraudulent transactions on your account
- Unavailability of our iBanking service due to system maintenance/breakdown/non-availability of any network or any other event beyond our control
- Your failure to abide by our Terms and Conditions, the Other Terms and Conditions and recommended security practices
- Input errors in online banking transactions
The bank will cover you under our moneysafe guarantee as long as you have followed your responsibilities as described in the link. You may request the Bank
- To suspend access to your iBanking immediately should you suspect any unusual activity, compromise of PIN and/or unauthorized access
- Request the Bank to terminate your iBanking access should you wish to discontinue the service
- Request for a new set of User ID and PIN if you have forgotten/lost or suspect your PIN has been exposed
- Obtain information from the Bank regarding your online transactions