POSB iB Secure

What is 2FA | How do I obtain my device | How do I register | How do I login subsequently
  1. How do I obtain my POSB iB Secure Device

    We have been distributing the POSB iB Secure Starter Kit via mail to all our iBanking users in phases and will complete this distribution exercise in July 2007. If you have not received the POSB iB Secure Device, please call our Customer Service hotline at 1800-111-1111. If you are calling from overseas, please contact us at 65-6327 2265. Alternatively, you can mail in the POSB iB Secure Device form for our processing.

    All new iBanking customers will be issued the POSB iB Secure Starter Kit directly. This Starter Kit will be mailed to them within 4 working days upon their successful iBanking application.

    In the starter kit you will find:
    1. A welcome letter with your Registration Code
    2. Instructions on how to register
    3. Your personal POSB iB Secure Device
    4. A set of stickers for personalisation
  2. When I login to iBanking, I am prompted to register my POSB iB Secure Device, however I have yet to receive my security device. What Should I do?

    From 25th July 2007 onwards, all POSB iBanking customers will require the POSB iB Secure Device at login.

    If you are new iBanking customer, kindly wait 4 working days for the device to be delivered to you via local mail.

    If you still have yet to receive your POSB iB Secure Device, please contact our Customer Service hotline at 1800-111 1111. If you are calling from overseas, please contact us at 65-6327 2265. Alternatively, you can mail in the POSB iB Secure Device form for our processing.
  3. I have multiple addresses registered with the bank. Which mailing address will the POSB iB Secure Device be mailed to?

    Your POSB iB Secure Device will be mailed to the address that is tagged to your primary account. This is the address that was stated when you first applied for iBanking. If you have since changed your address kindly update your current address with us to ensure that your POSB iB Secure Device is sent to the right address.
  4. How do I update my address with the bank?

    You can update your address in 3 ways:
    1. Login to iBanking and select "Customer Service" on the left navigation bar. Then select "Update Address".
    2. Visit our website www.dbs.com/posb and print out the form "Address / Telephone Number Update (individuals)". Print and sign the form and mail it back to us.
    3. Visit any our branches to update your address.
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