DriveShield

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Frequently Asked Questions

About DriveShield Policy

  1. What is DriveShield?

    DriveShield is a comprehensive motor insurance product to cover your Singapore-registered private motor vehicle. There is a choice of two plans under DriveShield, the Value Plan or the Premier Plan.

  2. What are the key differences between the Value Plan and Premier Plan?

    Value Plan - All claims related to repairs must be carried out at any of the MSIG authorized workshops. There are more than 35 MSIG authorised workshops islandwide for your convenience.

    Premier Plan - Drivers can choose their own workshop (including the manufacturer’s agent in Singapore) for accident repairs. It also provides enhanced coverage such as personal accident benefits; transport allowance; new for old replacement and loan protection benefit.

    The Premier Plan costs a little more than the Value Plan.

  3. What are the benefits under DriveShield?

    DriveShield is a comprehensive motor insurance covering:

    1. Loss of or damage to the vehicle due to accidents, fire and theft including acts of nature like windstorm and flood up to its prevailing market value at the time of the loss or damage
    2. Legal liability to third parties arising from the use of the vehicle resulting in death or bodily injury to any person and/or damage to property
    3. Personal accident of up to S$100,000 to the Insured and up to S$50,000 each to your authorized driver and passengers
    4. Medical expenses of up to $1,000 per person
    5. 24-hr emergency medical evacuation and repatriation benefits of up to S$50,000 to the Insured following a motor accident in West Malaysia and certain parts of Thailand. Emergency breakdown assistance in Singapore, West Malaysia and certain parts of Thailand is also included.
  4. What is the New for Old Replacement benefit about?

    This benefit pays the difference of up to S$100,000 between the market value and salvage value of the insured vehicle at the time of a total loss or construction total loss caused by an accident occurring within 12 months of its first registration. This benefit does not apply to total loss or constructive total loss caused by flood, theft or robbery of the insured vehicle.

    Details may be found here: Policy Wording (Premier Plan)

  5. What is the Loan Protection Benefit about?

    This benefit pays the outstanding car loan up to S$200,000 in the event of the death of the policyholder within 3 months from an accident involving the insured vehicle. This benefit is only applicable to Premier Plan.

  6. How does the windscreen cover work?

    The windscreen benefit covers the cost of reinstating any glass in the windscreen or window(s) or glass roof of your car including the In-vehicle Unit (if applicable). There is an excess of S$100 per claim. The good news is windscreen cover claims do not affect your No Claim Discount entitlement.

  7. What services are provided under the Automobile Assistance Services?

    The following services are provided purely on a referral or arrangement basis by Int. SOS. MSIG Insurance (Singapore) Pte Ltd and Int. SOS shall not be responsible for any third party expenses which shall be solely the Insured's responsibility:

    • Emergency towing assistance
    • Roadside repair assistance
    • Alternative travel assistance
    • Repatriation of vehicle
    • Arrangement of rental vehicle
    • Arrangement of hotel accommodation assistance
    • Accident notification assistance
    • Police report assistance
    • Insured Vehicle repair referral
    • Locksmith referral
    • Arrangement of compassionate visit
    • Claims procedure assistance
    • Claims reporting assistance

    Please refer to the Policy for full details of cover.

  8. What are Emergency Medical Evacuation and Repatriation Services?

    Emergency medical evacuation is provided by Int. SOS for the air and/or surface transportation for moving the Insured when in a Serious Injury, as a result of an accident arising from the use of the Motor Vehicle within the Geographical Area (excluding Singapore) to the nearest hospital where appropriate medical care is available. Int. SOS shall pay for the medically necessary expenses of such medical evacuation and repatriation incurred for up to $50,000. Please refer to the Policy for full details of cover.

  9. What is an "Excess"?

    An Excess is the first amount of any claim for which you have to bear. For example, if the claim amount is S$5,000 and your excess is S$500, you need to pay the first S$500 and the balance of S$4,500 can be claimed from your insurer. The excess applicable will be specified in your Policy Schedule.

  10. How much is my vehicle being insured for?

    Your vehicle will be insured up to its prevailing market value at the time of the loss or damage, unless otherwise specified.

    Market value is the cost of replacing the motor car with a car of the same make and model similar in condition, specification, and age of the motor vehicle immediately prior to the accident. It is determined by the recent transactions sourced from publications such as newspapers, motoring guides and information from car dealers.

  11. What is the No Claims Discount (NCD) Protector and how does it work?

    If you have accumulated 50% NCD, you may choose to buy protection against the loss of the discount, subject to payment of an additional premium.

    With the NCD Protector benefit, you can make one claim during the policy year and still have your 50% NCD fully intact. If two claims are made within the same period, the NCD will reduce to 20% on renewal; if 3 or more claims are made within the same period, the NCD will reduce to zero on renewal.

  12. What should I do in the event of an accident?

    Exchange particulars with other persons involved in the accident. Do take pictures of the damage of all vehicles and of the accident scene and record details of witnesses (if any).

    Any accident must be reported within 24 hours or the next working day of the accident through MSIG Insurance’s authorized workshops or at any Independent Damage Assessment Centre (IDAC).

    You will be assured that DriveShield offers assistance round the clock with a 24-hour helpline. The friendly team can advise you in detail on what to do in the event of an accident. Other services include:
    • Emergency towing and roadside repair assistance
    • Alternative travel, rental vehicle or hotel accommodation assistance
    • Repatriation of vehicle to Singapore
    • Locksmith referral
    • Accident police report and claims report assistance

About the Application

  1. How to get a motor quotation?

    You can obtain a no-obligation motor quotation by clicking here, visiting any POSB branches or calling MSIG Insurance Customer Service at 6827 7608 (Mon-Fri, 8.45am - 5.30pm).

  2. How to apply for the motor insurance?

    If you are satisfied with the DriveShield quotation, you may proceed to apply online. Alternatively, you may apply in-person at any POSB branches or MSIG Insurance's Customer Centre at 4 Shenton Way #21-01 SGX Centre 2 Singapore 068807. Remember to bring along a copy of your vehicle log card and your DBS VISA or Master credit cards to enjoy the promotion privileges.

  3. Can I cancel the Policy?

    Yes, you can cancel the policy by giving 7-days written notice to MSIG Insurance and can be refunded up to 80% of the unused proportion of the premium. Similarly, MSIG Insurance can cancel the policy by giving you 7-days written notice and refund you the unused proportion of the premium. Either way, there is no refund if the refund premium is less than S$25 or where a claim (including windscreen, window or IU claim) has arisen under the Policy.

  4. Am I eligible for Offence-Free Discount?

    If your No Claim Discount (NCD) is 30% or more, your Certificate of Merit (COM) from the Traffic Police entitles you to a 5% discount over and above your NCD. Please print a copy of your COM by logging on to http://www.ecitizen.gov.sg/ and present it with your application.

  5. Do I need to insure the COE and PARF?

    We recommend that you insure your car including COE and PARF.

    If there is a total loss claim due to theft or severe damage, the insurer will pay the full market value of the vehicle prevailing at the time of the loss or damage, inclusive of COE and PARF values. You will not be required to make separate claims for these items from the Land Transport Authority (LTA).

    If you prefer to insure without the COE and PARF, there is a 5% reduction of premium. In this case, you will have to make your own claim for the COE and PARF from LTA in the event of a total loss.

  6. Can I purchase No Claim Discount Protection?

    If you have accumulated 50% No Claim Discount (NCD), you can choose to buy protection against the loss of the NCD following one accident by paying an additional premium of 10%, subject to minimum of $50 per annum. With this extension, you can make one claim during the policy year, and still have the 50% NCD fully protected. If there are two claims during the policy year, NCD is reduced to 20%. If there are three or more claims during the policy year, NCD is reduced to nil. Please note that Protected NCD entitlement is not transferable when you switch insurer.

  7. What if the Registered Owner is not driving the car?

    If the Registered Owner applying for DriveShield is not driving the insured vehicle at all (e.g. no driving license), please call MSIG Insurance at 6827 7608 for a quotation. The quotation will be based on the profile of the main driver.

  8. My spouse is also driving the car. Do I have to mention that in the application?

    Not necessary. DriveShield covers any person who is driving the insured vehicle on the Policyholder's order or with his/her permission. They do not have to be named in the Policy.

About DBS 0% Interest Instalment Plan

  1. What is the DBS 0% interest Installment Payment Plan about?

    This installment plan is offered exclusively to you by DBS Bank and subject to terms and conditions of your DBS VISA or MasterCard credit card. It helps you to spread your payment over 12 months with interest-free installment.

  2. How to enroll for the DBS 0% interest Installment Payment Plan?

    You may do so in your online application for DriveShield or in-person at MSIG Insurance Customer Centre.

    All you need to do is to charge your DriveShield insurance premium to your DBS VISA or MasterCard credit card. If applying in person, please inform the MSIG Customer Service Officer serving you that you wish to pay by DBS 0% interest Installment Payment Plan.

  3. What is the minimum amount to enjoy the DBS 0% interest Installment Payment Plan?

    The minimum amount for each transaction must be above $500.

  4. Is there any administration charges to enjoy the DBS 0% interest Installment Payment Plan?

    No, there is no other administration charge.

  5. How will I be billed under the DBS 0% interest Installment Payment Plan?

    If you choose to pay by the DBS 0% 0% interest Installment Payment Plan, each installment will be charged to your DBS VISA or MasterCard credit card account on a monthly basis over the selected installment period, which will be shown in your monthly DBS credit card statement of account.

  6. What happens if there is premium refund under my policy?

    If there is any premium refund to you (e.g. refund on policy cancellation) after you have signed up for the DBS 0% interest Installment Payment Plan, all such refunds will be payable by MSIG Insurance (Singapore) Pte Ltd to you directly in the form of cheque payment. In the meantime, you will continue to be billed under the DBS's 0% interest Installment Payment Plan Plan until the full outstanding amount is settled.

  7. What if I have a total loss claim under my motor policy?

    MSIG Insurance (Singapore) Pte Ltd will settle any valid claims under your Motor Policy with you directly. Hence, you will continue to be billed under the DBS's 0% interest Installment Payment Plan until the full outstanding amount is settled.

  8. What happens if I cancel my DBS credit card before I settle the outstanding installment?

    Subject to the terms and conditions of your credit card, you will continue to receive your monthly statements with the remaining installment billed to you until the full outstanding has been settled.