Frequently Asked Questions |
Phone Banking
General
- What is Phone Banking and when will it be launched?
- What number do I call for corporate Phone Banking?
- What language options are available on Phone Banking?
- What are the services available on Phone Banking?
- I am an existing Autophone User. How will the change from Autophone to Phone Banking affect me?
- How do I apply for Phone Banking?
- How many transactions can I make in a single call to Phone Banking?
- What is the difference between Autophone and Phone Banking?
- Will Autophone still be available after the launch of Phone Banking?
- How do I find out more about Phone Banking?
Phone Banking User ID and PIN
- How do I obtain a User ID?
- Can I change my User ID?
- Is my Autophone PIN still valid for Phone Banking?
- What do I do if I have forgotten/misplaced my Autophone PIN?
- I have more than one 7-digit Autophone PIN, which PIN should I use for Phone Banking?
- What is Phone Banking and when will it be launched?
Phone Banking is a 24-hour self-service banking facility that offers a wide range of financial services over the telephone. Phone Banking replaces DBS Autophone.
Phone Banking was launched on 21 October 2001.
- What number do I call for corporate Phone Banking?
Corporate Phone Banking is available at 1800 222 2200 (Same as DBS Corporate
Autophone).
- What language options are available on Phone Banking?
Corporate Phone Banking is available in English and Mandarin.
- What are the services available on Phone Banking?
The services currently available are:
| Financial Transaction |
Transaction Code |
| Funds Transfer |
11 |
| Bill Payment |
12 |
| Fixed Deposit Placement (S$) |
07 |
| Account Information Enquiry |
Balance Enquiry
- S$ Current/Foreign Currency Current Account
- S$ Fixed Deposit Account
- Securities Financing Account (SFA)
|
01
03
10
|
| Cheque Status Enquiry |
04 |
| Inward Remittance Enquiry |
07 |
| Request and Notification |
| Change of Phone Banking Personal Number (PIN) |
02 |
| Cheque Book Request |
04 |
| Stop Cheque Payment (only for S$ Current Account cheques) |
04 |
| Statement Request |
08 |
| Change User Identification Number (User ID) |
99 |
- I am an existing corporate Autophone customer. How will the change from Autophone to Phone Banking affect me?
From 21 October 2001, you will need a new 8-digit User ID and existing 7-digit
PIN to access Phone Banking on 1800 222 2200.
If you are an existing corporate Autophone customer, a User ID was sent to your nominated representative two weeks before Phone Banking's launch on 21 October 2001.
- How do I apply for Phone Banking?
You may apply for Phone Banking at any of our branches. Your Phone Banking User ID & PIN will be mailed to your nominated representatives approximately one week after your application.
- How many transactions can I make in a single call to Phone Banking?
You are allowed a maximum of eight minutes to perform all your desired transactions per call.
- What is the difference between Autophone and Phone Banking?
|
Phone Banking |
Autophone |
| Number |
1800 222 2200 |
1800 222 2200 |
| Identification |
8-digit User ID and 7-digit PIN |
7-digit PIN only |
| Product Features |
• You need to key in your User ID and PIN only once
at the point of entry to perform all desired transactions.
|
• You need to key in your account number and PIN
for each transaction. |
• You can choose EITHER to have your
account numbers read out for selection OR to enter account number.
|
• You have to key in your account numbers. |
• You are allowed a maximum duration
of eight minutes to perform any number of transactions.
|
• You can make up to five transactions
per call. |
- Will Autophone still be available after the launch of Phone Banking?
Autophone was replaced by Phone Banking from 21 October 2001. Phone Banking is available at 1800 222 2200 (Same as Autophone).
- How do I find out more about Phone Banking?
To find out more about Phone Banking, please visit any of our POSB/DBS branches for a copy of the corporate Phone Banking User Guide or call us on 1800 111 1111 to request for a User Guide to be mailed to you.
- How do I obtain a User ID?
If you are an existing corporate Autophone customer, a User ID was sent to your nominated representative two weeks before Phone Banking's launch on 21 October 2001.
If you have not applied for Autophone previously and would like to apply for Phone Banking, please do so at any of our branches. Your Phone Banking User ID and PIN will be sent to your nominated representative(s) upon verification and approval of your application.
- Can I change my User ID?
Yes, you may change your Phone Banking User ID to a User ID of your choice once.
- Is my Autophone PIN still valid for Phone Banking?
Yes, your Autophone PIN must be used together with your 8-digit User ID to access Phone Banking.
- What do I do if I have forgotten/misplaced my User ID and/or PIN?
To obtain a new PIN or a re-issuance of your User ID, please submit a written request to:
DBS Bank
Applications Processing
Account Services
Orchard P.O. Box 360
Singapore 912312
Your new PIN will be mailed to you approximately three working days after your written request reaches us.
- I have more than one 7-digit Autophone PIN. Which PIN should I use for
Phone Banking?
If you have more than one 7-digit PIN currently, please use the preferred PIN on your first dial-in to Phone Banking anytime from 21 October 01. This will become the only PIN accepted for all future Phone Banking transactions.
Click on the below on the Corporate User Guide