We welcome your feedback.

Thank you for taking the time to complete the survey.
Your feedback will help us improve our website. For general feedback, please use our Contact form instead.

  1. What is the purpose of your visit today (please select all that apply)?
    Look for information about DBS/POSB
    Look for promotions
    Login to DBS/POSB iBanking
    Apply for products
    Get in touch with the bank
    Find some research articles
    Others, please specify




  2. Did you find what you are looking for?
    Yes
    No


    If No, what were you looking for on the site?




  3. How much effort did you have to take to find what you’re looking for in our website?
    1 - A lot more than I expected
    2
    3
    4
    5 - A lot less than I expected



  4. Content quality and usefulness compare to other banks’ websites?
    1 - Poor
    2
    3
    4
    5 - Excellent



  5. What improvement would you like to see on our site?
    No improvements are needed.
    Improve the time it takes for pages to load
    Provide higher quality content
    Provide more content choices
    Improve the relevance of search results
    Others, please specify




  6. Please rate how well the site is organised
    1 - Very disorganised
    2
    3
    4
    5 - Very organised



  7. Please rate the options available for navigating this site
    1 - Too limited
    2
    3
    4
    5 - Many options available



  8. Please rate the visual appeal of this site
    1 - Not appealing
    2
    3
    4
    5 - Very appealing



  9. Please rate how quickly pages load on this site
    1 - Very slow
    2
    3
    4
    5 - Very fast



  10. Based on your experience with DBS/POSB website today, how would you rate your overall satisfaction with our website?
    1 - Very unsatisfied
    2
    3
    4
    5 - Very satisfied