You will be prompted to register your new iB Secure Device when you log in to iBanking or digibank mobile app.
To complete the above registration, you will need:
Besides visiting branch or call Contact Centre, you can now request for a device replacement via online. Simply log in to iBanking or digibank mobile app to submit your request and the device will be mailed to you within 3 business days. Note that this service is only available for first-time token replacement. Your existing token will be terminated upon submission of the request.