Token Help Page

Token Registration

You will be prompted to register your new iB Secure Device when you log in to iBanking or digibank mobile app.

To complete the above registration, you will need:

  1. Registration Code found in the letter accompanying the new device
  2. Serial Number found at the back of your new iB Secure Device device and
  3. A dynamic iB Secure PIN generated by your new iB Secure Device.
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Token Replacement

Besides visiting branch or call Contact Centre, you can now request for a device replacement via online. Simply log in to iBanking or digibank mobile app to submit your request and the device will be mailed to you within 3 business days. Note that this service is only available for first-time token replacement. Your existing token will be terminated upon submission of the request.

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