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  • πŸ“© ☎ Need a little help with your banking? Drop your questions in this section and our friendly Customer Service Team will get back to you ASAP.

    DID YOU KNOW? We have self-help AND digital banking resources that may just have what you need as well:

    1️⃣ πŸ’³ Self-Service Banking - Quick links to some popular self-service queries, as well as ways you can contact us. Leave a note and our friendly Customer Service Team will be with you ASAP!

    2️⃣ πŸ“” Help & Support Guides - Need help troubleshooting your digibank logins, or find out how a certain product works? Look here!

    3️⃣ πŸ’»Digital Services - Check out the FULL spectrum of digital services you can access, from a guide to your Digital Token to Checking Credit Card Transaction details

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  • Hi there,

    So here is the gist of my situation. I was subscribed to Discord Nitro when my bank balance happens to have no money at that time. So when my Discord Nitro membership expired, it was declined. I thought nothing of it at first until I tried to subscribe to Discord again. This time my bank had more than enough money but it was declined. I waited a couple of days afterwards and tried purchasing other stuff online. It was declined yet again. Im confused as to what happened. I do not know if this is a Mastercard or Visa or just my bank account problem. I thought that if I have money in my bank account then it'll all be settled. Apparently not. If anyone knows anything about this, please do let me know.

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  • never receive an OTP for login. what happens?

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  • I want to cancel my POSB Everyday card. It has been 3 months. But there's an installment. 9 months remaining,3 months already paid. How can I cancel without paying any fee?

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  • Hi, I would like to request for annual fee waiver for my card 3779-*-. Thank you.

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  • Hi I applied multiplier 3 months ago.
    I have a housing loan with DBS under another DBS account.
    Please advise how do I link these two accounts to qualify for the interest?
    One more feedback, please review the multiplier info online. There is not any guide/info on how do I apply home loan via multiplier. when I click "apply now", I will re-dirrect to Home loan.

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  • HI Support,
    can you help me to check the my POSB Acc. and ATM card are still valid or not, still can be use or not, Acc detail are as below,
    Full name; M**** *** *** *****
    Acc no.; 1** ***** *
    ATM card no.; 6******.*
    VALID Date; 0*/**

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  • Can you kindly help to wave it? There is 2 credit card & 1 cashing account

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  • I'm interested in opening a savings account in HK but due to COVID, I can't travel to HK. I am a HK resident (meaning, I have a HK ID) but a Singaporean, does DBS allow the opening of a HK account from SG?

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  • Hi there
    I'd like to apply a banker's guarantee on my personal account and I'm living overseas now. Can I have someone assisting me on this?
    Thank you.

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  • Hello. I am a foreigner from Korea and I used to work in Singapore for few months. I came back to my country last year.
    The problem is I still have my money (the last income from my Singapore workplace) in the POSB account. I wanna do overseas transfer to my account(Korean account) so I tried to transfer on the website. I realized that my starhub phone simcard has expired on AUG-2021. Means, I can't even login to POSB app or website because mine was expired few days ago...(If there's no way to extend the expiry date of my Simcard)
    I wanted to contect to POSB service team by mail but it seems like they don't offer their E-mail address.
    How can I do with this? I don't have family or friends in Singapore... So I would like to ask here for anyone's help. Can anybody help me to know how can I reach to the POSB service-team or even give a conclusion about this??
    Huge thanks for the help in advance.

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  • hi, just wondering..why are standing instructions gets credited in different times? I checked my old transactions and they usually get transferred within a day.. for example, i have an SI on the 15th of month, some of them gets credited on the 15th, some on the 16th or 17th or 18th. 😊 😌 hehe, thanks.

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  • 04C7851F-638B-4037-BFB8-ADF5677B089A.jpeg

    @HeyAnna does DBS have a list of code for the unit trust & etfs? I just got my dividends but I’m not sure which UT or ETF it’s from?

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  • Dear Sir,

    I have been banking with you for the past 20-22 years, and honestly I am very disappointed with your services. I am a foreigner (was a PR holder), and have maintained my account since then.
    For the past few hours, I have been trying to contact the customer service of DBS bank, thru various means:

    via DBS Ibanking:
    The digibot is of no help. I am trying to enquire which passport of mine is registered there, so that i am able to update it accordingly, but the digibot is of no help. It even suggest as a foreigner, to update my passport, i need to go down personally to a branch, which did not make sense, as I am currently in Indonesia and in times of covid will be unable to travel just to update my passport details.

    via the Compose message in DBS Ibanking
    Again, there is no appropriate option to chat / email to an actual person , neither has it options to update passport details, and the best part is, it does not even allow me to type on the text box

    via the number provided to call from international: +65-63272265
    firstly it makes you wait for so long as it keeps saying that customer service is busy. then asks to input either debit / credit card (while i have none, i just have an atm card), n because I cant input, it hangs up on me

    This is such a ridiculous service and i would not expect such a service from a reputable international bank like DBS.

    Please reply me most urgently at my email address: [email protected] / +XX-XXXXXXXXXX

    Thank you


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  • Hi,
    After requesting a new card (block/replace) i found out my card was charged an annual fee in Jan 21. It is possible to request annual fee waiver on this card that I have just only blocked/replace request?


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  • How do do I check the amount of money was invest in the ETF

    And how do I know if I am making a profit or loss in the ETF ?

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  • I tried phone banking, digibot, digibank online but there has not been a single reply. What is happening to DBS?

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  • Did anyone have dbs email address that i can email to?

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  • Who else is seeing duplicated transactions on their account? My gf account now got negative balance as deducted everything she spent twice already!

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  • Hi May I ask why RSP Monthly statement still in Hardcopies format which is mail at the start of each month? (Not referring to E-Advice)

    Hope DBS shift it to E-Statement for RSP investment.

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