Dear Sir,

I have been banking with you for the past 20-22 years, and honestly I am very disappointed with your services. I am a foreigner (was a PR holder), and have maintained my account since then.
For the past few hours, I have been trying to contact the customer service of DBS bank, thru various means:

via DBS Ibanking:
The digibot is of no help. I am trying to enquire which passport of mine is registered there, so that i am able to update it accordingly, but the digibot is of no help. It even suggest as a foreigner, to update my passport, i need to go down personally to a branch, which did not make sense, as I am currently in Indonesia and in times of covid will be unable to travel just to update my passport details.

via the Compose message in DBS Ibanking
Again, there is no appropriate option to chat / email to an actual person , neither has it options to update passport details, and the best part is, it does not even allow me to type on the text box

via the number provided to call from international: +65-63272265
firstly it makes you wait for so long as it keeps saying that customer service is busy. then asks to input either debit / credit card (while i have none, i just have an atm card), n because I cant input, it hangs up on me

This is such a ridiculous service and i would not expect such a service from a reputable international bank like DBS.

Please reply me most urgently at my email address: [email protected] / +XX-XXXXXXXXXX

Thank you

Laxmi