ltopandasani TO DBS-VERY DISAPPOINTED WITH YOUR SERVICES
I have been banking with you for the past 20-22 years, and honestly I am very disappointed with your services. I am a foreigner (was a PR holder), and have maintained my account since then.
For the past few hours, I have been trying to contact the customer service of DBS bank, thru various means:
via DBS Ibanking:
The digibot is of no help. I am trying to enquire which passport of mine is registered there, so that i am able to update it accordingly, but the digibot is of no help. It even suggest as a foreigner, to update my passport, i need to go down personally to a branch, which did not make sense, as I am currently in Indonesia and in times of covid will be unable to travel just to update my passport details.
via the Compose message in DBS Ibanking
Again, there is no appropriate option to chat / email to an actual person , neither has it options to update passport details, and the best part is, it does not even allow me to type on the text box
via the number provided to call from international: +65-63272265
firstly it makes you wait for so long as it keeps saying that customer service is busy. then asks to input either debit / credit card (while i have none, i just have an atm card), n because I cant input, it hangs up on me
This is such a ridiculous service and i would not expect such a service from a reputable international bank like DBS.
Please reply me most urgently at my email address: [email protected] / +XX-XXXXXXXXXX
last edited by HeyAnna
I can understand how this circumstance can be frustrating so I did a little digging in search for a viable solution and found one.
Although the usual process to update your passport details is done in person and at the branch, because you're overseas, you can fill up this form (attached below) and send it by mail to the address printed on it. There is a need to have the required documents notarised so for that you can either visit a DBS Branch near you (there are a few in Indonesia), or visit a notary public.
Make sure the signature used is what you have registered with the bank and just keep in mind that this may take some time because it is being mailed in.
As for your message, because our paramount concern is the safety and privacy of all our members, we need your help when it comes to safeguarding your own information. Do not share your personal contact details or any confidential information in your posts here. Your details have been masked for your safety.