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Cathy Free refund
Hi. I recently booked thru hotels.com. While hey mentioned "free refund" if plan changed, I found the money refund to me is incorrect.
I was charged $133.03 on May 27, and when I cancelled the booking on June 1st, the refund was only $ 124.18.
I have spoken to both the hotel and hotels.com and realized the difference was eaten by the bank card. This is a big difference for a "free refund." Somehow hard to accept. Pls advise.
Replies
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Hi @Cathy, based on what you shared, it's possible the difference is coming from the Dynamic Currency Converter (DCC), which applies to most online transactions.
https://www.dbs.com.sg/personal/support/card-charges-and-fees-overseas-transaction-fees.html
The right team to assist you with this would be the customer service team because the community does not have access to your account information and cannot process these types of inquiry. Do call the number at the back of your card or refer to this page.
