Sign up for Complimentary Personal Accident Protect to be part of the Parkway Healthcare Programme.

The Parkway Healthcare Programme allows the policyholder access to the following.

*Valid for doctor consultation only, not inclusive of medication, extended clinic hours surcharge (for visits in clinic after office hours) and S$10 (S$10.70 including GST) delivery charge for medicine to be delivered after TeleConsults. First TeleConsultation on us to be utilised by 31 December 2022. Payment must be made with a DBS/POSB Credit/Debit Card.

This programme is jointly organised by DBS and Parkway Shenton. DBS will register eligible policyholders for the Parkway Healthcare Programme and no separate sign up is required. Policyholders will receive instructions from Parkway Shenton on how to download their eCard within 35 business days from the date of your application.

Click here to see our FAQs and terms and conditions.

Coverage under the Complimentary Personal Accident Protect policy commences on the date of application and expires automatically after 2 consecutive months. As such, we have given our customers the flexibility to decide when they would like to begin their coverage.

Each insured person can only receive coverage under Complimentary Personal Accident Protect policy once.

No, the Complimentary Personal Accident Protect policy is a separate policy. As such, you do not need to cancel or update existing insurance policies. This applies even if you are an existing customer with Chubb.

Complimentary Personal Accident Protect provides a daily benefit payout of S$100 per 24-hour period of hospital confinement due to an accident, for up to 5 days, during the 2-month policy period. Coverage applies 24/7 worldwide.

This is an additional coverage that applies on top of existing policies a customer may have, which can help his family to tide over the difficult period.

Your free coverage will expire automatically at the end of the coverage period and no payment is required. You may be offered an option to purchase a comprehensive plan to continue your coverage if you meet the eligibility requirements.

The exclusions are stated under the General Exclusions section in the Policy Wording. Below are some key exclusions:

• Pre-existing conditions
• Deliberate and self-inflicted injury, suicide, criminal or illegal acts
• Hazardous sports or activities such as parachuting, skydiving, hang gliding, ballooning, any kind of race (other than on foot or swimming in an enclosed pool) or trial of speed or reliability, potholing or mountaineering.

Please refer to the Policy Wording – General Exclusions to find out more.

Coverage for an insured person will cease automatically:

• when he/she ceases to be a Singapore Resident;
• when the applicant or his/her partner reaches the age of 71 years old;
• when the child(ren) no longer fulfils the definition of Dependent Child(ren) based on the Policy Wording; or
• upon his/her death.

In addition to completing the claim form, the following additional supporting documents may also be required based on the type of claim you are submitting:

Please note that Medical Report Fees are at Claimant’s own expense.

Type of Documents required

• Medical and other certificates and evidence as required by Chubb;
• Chubb claim form;
• Any reports from the police, any carriers or other authorities about the accident;
• Any other documentary evidence required by Chubb; and/or
• Police investigation outcome in the event of a road traffic accident.

A claim number will be provided immediately after you have submitted your claim online. You will receive an email acknowledgement and SMS notification when your claims submission is successful. A claim handler will then review your claim and contact you if additional information is required.

You can check your claim status via Chubb Claim Centre. Simply key in your claim number and OTP provided via SMS/ Email/ voice call to view your claim status and any payment amount/ payee details, if available.

Should you have any query in relation to your claim, including claim status update, please contact Chubb at 6398 8797 (Mondays to Fridays, 9.00am – 5.00pm, excluding Public Holidays) and quote your policy and claim number.