By now, you should have received a new ATM card and cheque book for your new DBS Cashline account unless you already have a DBS Cashline account before the transfer date.

If you already have a DBS Cashline account before the transfer date, you may continue to use your existing ATM card and cheque book.

Yes, if you have an existing DBS Cashline, a second DBS Cashline account has been opened to replace your ANZ MoneyLine. This new account is solely for paying your outstanding loan balances with ANZ, and will be terminated when the outstanding amount has been fully paid. No ATM card and chequebook will be issued for this new account.

Your existing DBS Cashline account remains unaffected.

Your ANZ MoneyLine account has been closed. Please use your new or existing DBS Cashline account.

Please start using your new DBS Cashline cheque book which has been sent to you if you are new to DBS Cashline.

Your ANZ MoneyLine cheques dated before the transfer date and presented within six months of issuance will still be honoured.

You can start using your DBS Cashline via DBS digibank and cheque book now if you are new to DBS.

For ATM card, please SMS "ACTIVATE<space>the last 4 digits of your card number" to 77767 to activate your card. If you have an overseas registered mobile number, please activate your card on digibank (mobile and online banking) if you already have online access.

You may also click here for options to activate your card.

In your first statement, you will see 2 postings that are for:

1. Your ANZ Term Loan’s instalment amount for the last statement month
2. Instalment amount for your migrated Term Loan for the current statement month

For example, you took up an instalment loan with ANZ for a tenure of 24 months and the posting date was previously 21^st of each month. After the migration, your statement date is now 10^th of each month with DBS.

In the first DBS statement, you will see the following posting:

• For your 6^th instalment:
  21 JUL $19,700 Interest at 5.8%PA
  21 JUL   $19,700 Instalment at 5.8%PA
• For your 7^th instalment:
  10 AUG   01ANZ MONEYLINE TERM LOAN (01/17MTH)

For your first DBS statement, you will need to settle both the instalment amounts by the due date as stated on the statement.

We will notify you of the dates through your first DBS Cashline statement which will arrive latest by early September.

In the meantime, please continue to make your payments by the monthly due date as stated in your previous ANZ MoneyLine statements if you have yet received your first DBS Cashline statement.

However, if you already own a DBS Cashline account prior to the transfer, the statement and payment due dates will be aligned with your existing DBS Cashline statement date.

Please login to digibank (mobile and online banking) to check your new Cashline account outstanding balance*. Alternatively, you may choose to wait for your next monthly DBS Cashline account statement to view the outstanding balance. To ensure that you receive all letters and communication from DBS, it is important that your contact details are kept up-to-date.

*- You will not be able to view the account in digibank (mobile and online banking) if the Cashline account is suspended. Please look out for your DBS Cashline statement.

Your new Cashline account is indicated on the letter/Chequebook/ATM card^ that were sent to you prior to the transfer date. Alternatively, you may login to digibank (mobile and online banking) to view your new DBS Cashline account number*.

^New DBS Cashline Chequebook and ATM card will only be sent to customers who do not hold an existing DBS Cashline prior to the transfer date.

*You will not be able to view the account in digibank (mobile and online banking) if the Cashline account is suspended. Please look out for your DBS Cashline statement.

Your new monthly repayment amount and due date will be reflected in your DBS Cashline statement so look out for your upcoming statement.

In the meantime, you may also continue to make your payments by the monthly due date as stated in your previous ANZ MoneyLine statements if you have yet received your DBS Cashline statement.

Make payment via digibank (online/mobile banking):

• Using digbank online (click here for payment guide)
• Using digibank mobile (click here for payment guide)

Other Payment options(requires 1 – 3 working days for processing):

• Using AXS
  
  • AXS Station – self-service kiosks
  • AXS QuickBill – over-the-counter at Cheers & Fairprice Xpress Stores
  • AXS e-Station – online at www.axs.com.sg
  • AXS m-Station – mobile app on IOS & Android
• Using our DBS/POSB ATMs
• Quick Cheque Deposit / Cheque Mail-in
• Cash Payment at DBS/POSB branches

Please be assured that if you have fully settled the payments for your account. It will be closed off in due time. No further action required on your end.

Your ANZ Term Loan will be moved to DBS Personal Loan and it will be linked to your new DBS Cashline for repayment purposes. We will match the interest rate and the remaining tenure of your existing term loan plan with ANZ. The last instalment amount will be based on the outstanding balance at that point in time and may differ from the regular monthly instalment amounts. The remaining tenure will be reflected as the original tenure in your statement and not the original tenure when you first applied for the loan. The statement and payment dates will follow what DBS sets out, and it could be different from your existing arrangement with ANZ. We will send you a letter with further details such as the monthly instalment amount after the transfer date.

Find out more here.

If you are not an existing DBS Cashline customer, your credit limit will remain unchanged in your new DBS Cashline account. But if you hold an existing DBS Cashline account, your unutilised credit limit from your ANZ MoneyLine account as of 4 August will be combined with the credit limit of your DBS Cashline account. Please refer to your DBS Cashline statement for the latest credit limit. We may contact you to adjust your credit limit after the transfer date.

Please destroy and discard the DBS Cashline ATM Card and cheque book if you have recently cancelled your ANZ MoneyLine.

Your ANZ Repayment Assistance Scheme will be transferred to DBS Repayment Assistance Scheme, and a new account number will be created. The interest rate, monthly instalment amount, remaining tenure and payment due date will remain unchanged.

Your GIRO arrangements will be transferred over if the debiting account is from a DBS/POSB or ANZ current/savings account.

If the debiting account is from other banks, your GIRO arrangement will be terminated with the closure of the ANZ RAS account.

You should receive a letter with instructions on how to make new GIRO arrangements by 20 August 2017. Please make manual payment at our branches until you receive notification that your GIRO arrangement is successful.

You should receive a letter with information on your new DBS Repayment Assistance Scheme along with a GIRO application form by 20 August 2017.

All cheque payments that are presented within 30 days after the transfer date will be accepted. Please ensure sufficient time of at least three working days for the cheque to be cleared.

You should receive a letter with information on your new DBS Repayment Assistance Scheme along with a GIRO application form by 20 August 2017.

Your GIRO arrangements will be carried over if the debiting account is from a DBS/POSB or ANZ current/savings account. Otherwise, you will be required to apply for GIRO arrangements for your DBS RAS account. Please make manual payment at our branches until you receive notification that your GIRO arrangement is successful.

You may read up the Credit Counselling Singapore Factsheet here.

Your ANZ Repayment Personal Loan will be converted to our DBS Repayment Personal Loan, and a new account number will be created. The interest rate, monthly instalment amount, remaining tenure and payment due date will remain unchanged.

Your GIRO arrangements will be transferred over if the debiting account is from a DBS/POSB or ANZ current/savings account.

If the debiting account is from other banks, your GIRO arrangement will be terminated with the closure of the ANZ RAS account.

You should receive a letter with instructions on how to make new GIRO arrangements by 20 August 2017. Please make manual payment at our branches until you receive notification that your GIRO arrangement is successful.

You should receive a letter containing information on your new DBS RPL along with a GIRO application form by 20 August 2017.

All cheque payments that are presented within 30 days after the transfer date will be accepted. Please ensure sufficient time of at least three working days for the cheque to be cleared.

You should receive a letter with information on your new DBS Repayment Personal Loan along with a GIRO application form by 20 August 2017.

Your GIRO arrangements will be carried over if the debiting account is from a DBS/POSB or ANZ current/savings account. Otherwise, you will be required to apply for GIRO arrangements for your DBS RPL account. Please make manual payment at our branches until you receive notification that your GIRO arrangement is successful.

After the transfer to DBS, your unsecured facilities from ANZ (credit cards, unsecured loans, etc.) will remain suspended, and your existing DBS unsecured facilities will be suspended (if they were not suspended previously).

Find out more.

After the transfer to DBS, your unsecured facilities from ANZ (credit cards, unsecured loans, etc.) will be suspended (if it were not suspended previously), and your existing DBS unsecured facilities will remain suspended.

The suspension will be lifted after you have settled your account in full, and we have conducted fresh credit bureau and income checks to assess your creditworthiness.

You will have to submit updated income documents to us when applying for the reinstatement of your unsecured credit facilities. The outcome is subject to our credit assessment.

You may wish to apply for reinstatement via our online channels (Public Website/digibank (online or mobile)).

We will utilise the latest income records that you had given to either ANZ or DBS to determine your monthly income.

It will be based on the latest income records provided to either ANZ or DBS.

For example:
Your aggregate interest-bearing unsecured balances have exceeded industry borrowing limit for the 1st month in DBS, while exceeding two two consecutive months in ANZ. DBS has your latest income records between the two banks.

After the move, you will be deemed to have aggregate interest-bearing unsecured balances that have exceeded industry borrowing limit for the 1st month only.

If ANZ has your latest income records:

After the transfer to DBS, your unsecured facilities from ANZ (credit cards, unsecured loans, etc.) will remain suspended, and your existing DBS unsecured facilities will be suspended (if it were not suspended previously).

If DBS has your latest income records and your DBS accounts are not previously suspended:

After the transfer to DBS, the suspension on your unsecured facilities from ANZ (credit cards, unsecured loans, etc.) will be lifted.

Find out more.

You will need to settle your outstanding bill amount in full and apply for reinstatement. We will conduct fresh credit bureau and income checks to assess your credit worthiness and determine if suspension can be lifted.

You will have to submit updated income documents to us when applying for the reinstatement of your unsecured credit facilities. The outcome is subject to our credit assessment.

You may wish to apply for reinstatement via our online channels (Public Website/digibank (online or mobile)).

We will open a DBS Multi-Currency Account as a loan servicing facility for you. Your outstanding loan balance, tenure and instalment due date will remain the same. After your account is transferred to DBS, you will receive a notification letter with your new loan details.

The repricing fee will be applicable. You can find out more here.

Your instalment will be due on the 1st of every month for private properties and 15th of every month for HDB flats. If the due date falls on a Sunday or gazetted public holiday, the instalment will be debited the next working day.

Your new DBS Multi-Currency Account will be your new loan servicing facility. We will debit your monthly instalment from here.

A late fee will be imposed on any outstanding payment. The amount is DBS prime rate + 5.00% of the outstanding instalment.

You do not have to inform CPF. The payment arrangement will be automatically transferred to DBS.

We will open a DBS Multi-Currency Settlement Account as a loan servicing account for you. Your outstanding loan balance, period and instalment due date will remain the same. After your account is transferred to DBS, you will receive a notification letter with your new loan details.

For overseas property financing, monthly instalments are due on the 1st of every month. If the due date falls on Sunday or a gazetted public holiday, the instalment will be debited on the next working day. For dual currency mortgages, the due date will follow your existing ANZ instalment date.

Your monthly repayment will be debited from your DBS Multi Currency Settlement Account. We will contact you after the transfer date to help you transfer your funds to this new account.