Replace ATM/Debit Card

Holding on to a damaged, worn out or lost your ATM/Debit card? Request for a replacement instantly.

Banking Part of: Guides > Card Replacements, Go Shopping with DBS


Card & PIN
Click here to request replacement
  • Login using your Identity Number, Last 4 digits from Any of your Cards and Your Card PIN.
  • Authenticate using the 6-digit SMS OTP sent to your registered mobile number.
  • Select the Reason of Replacement and your Card to be Replaced.
  • Verify the details and click Submit to complete the Card Replacement Request.

Note:
  • You will receive your replacement Debit Card & PIN separately within 3 to 5 working days from the requested date.
  • Find out more on things you need to look out for when you replace your card here.
  • Effective 21 April 2017, the POSB GO!, POSB Active, POSB Multitude and DBS MoneySmart Debit Cards will be discontinued. Hence, replacing your POSB Go! card with a PAssion POSB Debit Card will automatically terminate the above mentioned card(s), if any, and the account linkages will be transferred to your new PAssion POSB Debit card.

Video Teller Machine (VTM)
  • Insert your NRIC, ATM/Debit/Credit Card or scan your Passport and complete the authentication process.
  • Under Card Services, select Replace ATM/Debit Card.
  • Choose the Card Account and select the Reason for replacement.
  • Select either Same or Different Card Type for replacement and confirm the Name to be printed on the replacement card.
  • Confirm your New Card PIN and agree to the Terms and Conditions.
  • Get a One Time Password via SMS and key it into the Video Teller Machine (VTM).
  • Collect both your new and old ATM/Debit Card or NRIC before you leave the machine.

Notes:
  • Instant card replacement:
    • PAssion POSB Debit Card
    • DBS VISA Debit Card
    • DBS Unionpay Platinum Debit Card
  • Other card types replacement will be mailed to your address within 3-5 working days.
  • For PAssion POSB Debit Card replacement, you are required to input your details for your PAssion Membership.
  • Effective 21 April 2017, the POSB GO!, POSB Active, POSB Multitude and DBS MoneySmart Debit Cards will be discontinued. Hence, replacing your POSB Go! card with a PAssion POSB Debit Card will automatically terminate the above mentioned card(s), if any, and the account linkages will be transferred to your new PAssion POSB Debit card.
  • Find out more on things you need to look out for when you replace your card here.

Find the nearest Video Teller Machine (VTM) using our Locator.

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