Replace ATM/Debit Card

Replace your ATM/Debit Card instantly via our Video Teller Machine (VTM).

Banking Part of: Guides > Go Shopping with DBS
Same Card type replacement
  • Insert your NRIC, ATM/Debit/Credit Card or scan your Passport and complete the authentication process.
  • Under Card Services, select Replace ATM/Debit Card.
  • Choose the Card Account and select the Reason for replacement.
  • Choose the Same Card Type for replacement and confirm the Name to be printed on the replacement card.
  • Confirm your New Card PIN and agree to the Terms and Conditions.
  • Get a One Time Password via SMS and key it into the Video Teller Machine (VTM).
  • Collect both your new and old ATM/Debit Card or NRIC before you leave the machine.

Notes:
  • Instant card replacement:
    • PAssion POSB Debit Card
    • DBS VISA Debit Card
    • DBS Unionpay Platinum Debit Card
  • Other card types replacement will be mailed to your address within 3-5 working days.
  • For PAssion POSB Debit Card replacement, you are required to input your details for your PAssion Membership.
  • Effective 21 April 2017, the POSB GO!, POSB Active, POSB Multitude and DBS MoneySmart Debit Cards will be discontinued. Hence, replacing your POSB Go! card with a PAssion POSB Debit Card will automatically terminate the above mentioned card(s), if any, and the account linkages will be transferred to your new PAssion POSB Debit card.

Find the nearest Video Teller Machine (VTM) using our Locator.
Different Card type replacement
  • Insert your NRIC, ATM/Debit/Credit Card or scan your Passport and complete the authentication process.
  • Under Card Services, select Replace ATM/Debit Card.
  • Choose the Card Account and select the Reason for replacement.
  • Choose the Different Card Type you wish to replace and an Officer will be connected to assist you to replace your Card.

Notes:
  • Instant card replacement:
    • PAssion POSB Debit Card
    • DBS VISA Debit Card
    • DBS Unionpay Platinum Debit Card
  • Other card types replacement will be mailed to your address within 3-5 working days.
  • For PAssion POSB Debit Card replacement, you are required to input your details for your PAssion Membership.
  • Effective 21 April 2017, the POSB GO!, POSB Active, POSB Multitude and DBS MoneySmart Debit Cards will be discontinued. Hence, replacing your POSB Go! card with a PAssion POSB Debit Card will automatically terminate the above mentioned card(s), if any, and the account linkages will be transferred to your new PAssion POSB Debit card.

Find the nearest Video Teller Machine (VTM) using our Locator.

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