Replacing DBS iB Secure Device

DBS iB Secure Device out of battery or damaged? Log in to digibank Online or digibank Mobile using SMS OTP and request for a free replacement locally/overseas, or visit our Video Teller Machine (VTM) to get an instant replacement today.

Banking Part of: Guides > Your Guide to digibank Online

Video Teller Machine (VTM)
Replace your DBS iB Secure Device Instantly at our Video Teller Machine (VTM).

Note:
  • Find the nearest Video Teller Machine (VTM) using our Locator.
  • To operate the Video Teller Machine (VTM), you may use either your NRIC, ATM/Debit/Credit Card or Passport.

Step-by-step guide
  • Insert your NRIC, ATM/Debit/Credit Card or scan your Passport and complete the authentication process.
  • Select iB Secure Device followed by Yes to proceed.
  • Select the Reason for Replacement.
  • Collect your new DBS iB Secure Device and proceed to register the device.
  • Scan the barcode on the DBS iB Secure Device.
  • Input your 6-digit iB Secure PIN and press Confirm to complete the registration.

Alternatively, you may request for a replacement device to be mailed to you via our digital services:

digibank Online
  • Log in to digibank Online with your User ID and PIN.
  • Select Request and click More Requests.
  • Under Other Services, click on iB Secure Device Replacement.
  • Select *Login with SMS and click Get OTP via SMS.
  • Enter the SMS OTP received on your registered mobile number and click Login.
  • Select the Reason for Replacement and click Next followed by Submit to submit the replacement request.

Note:
  • *You can access digibank Online via SMS OTP by choosing Login with SMS in the event that you are unable to generate an OTP via your existing device.
  • Your existing DBS iB Secure Device will be terminated immediately once the request has been submitted on digibank Online.
  • Your new DBS iB Secure Device will be mailed to your address within 3-5 working days.
digibank Mobile
  • Log in to digibank Mobile with your User ID and PIN.
  • Under Settings from the menu, select Request New iB Secure Device.
  • Select the Request/Replacement Reason.
  • Verify your Mailing Address and click Next.
  • Verify the details for replacement and click Submit.

Note:
  • Your existing DBS iB Secure Device will be terminated immediately once the request has been submitted on digibank.
  • Your new DBS iB Secure Device will be mailed to your address within 3-5 working days.

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