Retrieve a Forgotten digibank User ID

You can retrieve a forgotten User ID on our website or via our DBS/POSB ATM.

Banking Part of: Guides > Your Guide to digibank Online

DBS Website

To retrieve your digibank User ID online, you need to have a registered iB Secure Device.

  • Visit our digibank Online login page.
  • Click on Forget User ID.
  • Enter your credentials (eg. NRIC, ATM/Debit Card Number and Card PIN).
  • You will be able to retrieve your existing User ID immediately after validation.
DBS/POSB ATM

If you do not have a registered iB Secure Device and have forgotten your digibank User ID, please visit any of our DBS/POSB ATMs and follow the steps below:

  • Insert your ATM/Debit/Credit Card and key in your PIN.
  • Select More Services.
  • Select Card/PIN/iBanking/Phone Banking.
  • Select Reset IB PIN/Print IB User ID.
  • Select Print IB User ID.
  • Collect the receipt issued and your ATM/Debit/Credit Card. (The receipt will contain your digibank User ID).

Find the nearest ATM using our Locator.

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