DBS & POSB Live Chat

DBS & POSB Live Chat is an easy and secure service that allows you to resolve your enquiries or requests simply by chatting with us. No more waiting on the phone or emails!

Get started simply by clicking on the icon at the bottom right hand corner of our page(s) to start chatting with our Virtual Assistant.
Follow these steps to chat with a Live Chat Officer if our Virtual Assistant is unable to assist:
  • Live Chat Prompt
  • Select Contact customer service, followed by Yes for DBS/POSB customers.
  • Select the Type of query that you need assistance on, followed by Authenticate me.
  • Select your Preferred mode of Authentication and complete the steps indicated, click Authenticate me.
  • Complete the One-Time Password Authentication and click Submit.
  • Our friendly Live Chat Officer will be connected to assist you on your enquiries and requests.

  • Live Chat is currently only available to all existing DBS/POSB customers with valid digibank User ID and PIN or DBS/POSB Card and PIN.

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