Guide to Using the Video Teller Machine

Banking just got simpler with 24/7 access to banking services at our Video Teller Machines. Find out more!

3 simple steps to using the Video Teller Machine.



1. Find out the 24/7 self-services you can perform instantly using the Video Teller Machine.

  • Debit Card Issuance/Replacement
  • ATM Card Replacement
  • Token Issuance/Replacement
  • Change of Particulars – Address, Email
  • Reset Card PIN
  • Amend Card Settings
  • Balance enquiry - Deposit Accounts, Credit Card Accounts, Loan Accounts

*If you are unable to proceed with these self-services and require assistance, our on-screen customer service officers will be there to assist you from 9am to 6pm daily.


2. Prepare your verification documents required to operate the Video Teller Machine.

  • ATM/Debit Card. or;
  • NRIC (Singaporeans and Malaysians) or Passport (Other Nationalities).

Additionally, you may bring along your mobile phone with a registered number with the bank, for faster authentication experience.


3. Locate your nearest Video Teller Machine.

Locate Video Teller Machines


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