Guide to Using the Video Teller Machine

Banking just got simpler with 24/7 access to banking services at our Video Teller Machines. Find out more!

3 simple steps to using the Video Teller Machine.

1. Find out the 24/7 self-assisted banking services you can perform using the Video Teller Machine.

Face-to-Face Video Teller Assistance*
Branch Staff Assistance^
  • Change of Particulars - Address, Email, Signature
  • Balance Enquiry
  • Debit card Issuance/ Replacement
  • ATM Card Issuance/ Replacement
  • Reset Card PIN
  • Amend Card Settings
  • Change of Particulars - Mobile
  • Bill Payments - DBS/POSB Credit Card or Cashline (1st Party)
  • Change GIRO Payment Limit
  • Delete GIRO Arrangement
  • Request Additional Cheque Book (via Mail Out)
  • Replacement of Passbook (via Mail Out)
  • Change of Particulars - Passport
* The following transactions require face-to-face Video Teller Assistance which is only available from 9am to 6pm daily.
^ The following transactions are only available at branches with counter services or financial advisory services during branch operating hours.

2. Prepare your verification documents required to operate the Video Teller Machine.

  • Self-Serve at any time by bringing along your ATM/Debit Card and your mobile phone with the bank’s registered number.
  • If you are unable to proceed with self-assisted banking services, our on-screen customer service officers will be there to assist you from 9am to 6pm daily. Please bring along you NRIC (Singaporeans and Malaysians) or Passport (Other Nationalities).

3. Locate your nearest Video Teller Machine.

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