DBS Help & Support

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Tokens are going 100% digital from April 2021

Starting 1 February, Physical Tokens will no longer be issued. And from 1 April 2021, online banking transactions will require Digital Token authentication.

Check Account Transaction

You can check your transactions using digibank Online, digibank Mobile, SMS Banking and Phone Banking.

Check Account Balance

You can check your account balance using digibank Online, digibank Mobile, SMS Banking, Phone Banking, DBS/POSB ATM and Video Teller Machine (VTM).

Unable to Withdraw and Transact

Common reasons include exceeding daily withdrawal limit, using an expired or blocked card, card not activated for overseas usage or not supported by overseas ATM.

Lost or Stolen Card

If your ATM, Debit or Credit card is Lost or Stolen, please block your card(s) immediately using our online services and request for a replacement instantly.

Enable/Disable Card For Overseas Use

Learn how to enable / disable your card's overseas usage easily.

Transact & Withdraw in Foreign Currency Overseas

Enable your Card for overseas usage to transact and withdraw foreign currency overseas. Avoid foreign exchange and debit card fees by using a DBS Visa Debit Card linked to any of our multi-currency accounts (e.g. My Account or Multiplier).

Timing and Limits for Overseas Funds Transfer

Overseas Funds Transfer will generally be completed within 2 to 4 working days. With DBS Remit, you can now perform same day transfers to selected markets within the cut-off times.

Transfer Funds to Overseas Account

digibank allows you to perform Overseas Funds Transfer to over 150 markets in more than 20 currencies anywhere, anytime.

DBS/POSB Transaction Codes & Descriptions

Understand the meaning of the different transaction codes and descriptions in your statement.

View your eStatements and eAdvices

Simply login to digibank to access and view your statements or retail advices online at your convenience.

Understanding Statements

Learn how to interpret the different sections of your statement.

Credit Card Recommendation

Get the perfect match to your lifestyle, and get rewarded with DBS/POSB Credit Cards

Useful Guides

Chinese New Year Notes Exchange

One-stop guide to all your queries regarding this year's Chinese New Year Notes Exchange.

Your Guide to Overseas Funds Transfer

Find all the answers you need to send money online and on time.

Your Guide to Card Replacements

Had your card replaced? Here are some important information you need to take note of.

Your Guide to digibank Online

Freedom to manage your money anytime anywhere. A secure and simple way to bank – 100% security guaranteed.

Your Guide to Online Security

Find out the different measures that DBS take to deter online threats and learn how you can enhance your online security by following our useful tips.

Your Guide to DBS iWealth

Stay in control and experience the convenience of conducting your banking transactions, managing your wealth and investments, anytime and anywhere.

Guide to your Digital Token

For enhanced security and greater convenience for all your online and mobile banking transactions, start using your Digital Token.

Your Guide to DBS Paynow

Your one-stop guide to all your queries regarding to PayNow.

Your Guide to DBS Paylah!

Your one-stop guide to all your queries regarding application, operation and management of your DBS PayLah! App.

Your Guide to GIRO Arrangements

Your one-stop guide to all your queries regarding application, management and cancellation of your GIRO arrangements.

Your Guide to DBS Vickers Online Trading Account

Your one-stop guide to provide help and assistance in answering your queries on trading using your DBS Vickers Online Trading Account.

Your Guide to ATM Security

As threats to ATMs evolve, so too, do security measures. Learn of the different kinds of threats that exist and how you can protect yourself by being alert.

Voice Biometrics and Phone Banking PIN

Your fast lane to banking, speaking with us is safer and simpler than ever.

Your Guide to Card Security

Concerned over the growing cases of financial frauds? Learn how you can protect your Credit, Debit and ATM card information, and the importance of card security.

Your Guide to Unexpected Moments

Life does not always go the way we would like. At times like these, we want to be as much help as we can.

Go Shopping with DBS

Online shopping is convenient and can often save you money.

Go Travel with DBS

Whether you are hitting the road or taking to the skies, we have useful information that can help you travel worry free.

How to apply for phone banking

Watch this step by step guide to learn how to apply for Phone Banking at any of our DBS/POSB ATMs easily! More text to filled up the space.

Digital Services

Discover new ways to bank conveniently and safely with these services at your fingertips.

Find out more