DBS digibank (Wealth) FAQs
Frequently Asked Questions for the new DBS digibank app.
Part of: Guides > Your Guide to DBS digibank (Wealth)
What are the main features of the new DBS digibank mobile app?
- Easier navigation: Navigate banking, investment & wealth management services easily through the bottom bar.
- Take a quick peek: Tap and hold to see the selected bank account balance of your choice.
- Quicker shortcuts: Take shortcuts to where you want to get to.
- Greater discoverability: Explore features that have been on the app (but hidden from plain sight in the menu bar previously) such as Watchlist, Equity Picks, etc.
The latest version of the DBS digibank mobile app is now available. A better experience made possible because of you. Here are some of the new features we think you might like:
I can see the update button but I'm still unable to update my DBS digibank mobile app. Why is that?
Do check to see if your phone has sufficient memory or storage space for the latest update.
What happens if I do not update my DBS digibank mobile app?
For now, users who do not can continue to use the older version of the DBS digibank app. However, as bug fixes and enhancements are introduced on the new DBS digibank mobile app continuously, there will be a point in time where we will implement a forced upgrade.
Can I revert back to the previous DBS digibank mobile app?
Unfortunately, it is not possible to revert to the previous DBS digibank mobile app interface.
Will Chinese language be supported in the new DBS digibank mobile app?
We will be rolling out update progressively over the next few months. Please note that Chinese language support will be launched slightly later. For iPhone & Google Android users to continue to enjoy the Chinese language version of the current DBS digibank app, please turn off auto-updates on your phone settings. For Tencent & Baidu users, you will not be impacted. We’ll let you know when it’s back. Thanks for your patience.
How many devices can I register for DBS digibank mobile app?
You may register the DBS digibank mobile app on as many devices as you want. However, do note that you will have to set up all your personalization settings again (Fingerprint login, Face ID, Peek Balance).
I am unable to make a transfer and can't revert to the previous DBS digibank mobile app. What should I do?
We apologise for the inconvenience caused. Please proceed with your transfer using DBS digibank online while we fix this issue.
My new DBS digibank mobile app keeps crashing and fails to start. What should I do?
We sincerely apologise for the inconvenience caused. Please fulfil your banking needs using our DBS digibank online while we fix these issues.
Will my personalization (FaceID, Fingerprint, Digital Token) be retained when I update to the new DBS digibank mobile app?
Yes. These settings will be retained to ensure a seamless experience when you update to the latest version of the DBS digibank mobile app.
What iOS/Android versions are compatible with the new DBS digibank mobile app?
For the new DBS digibank mobile app, your mobile device must be at least iOS 9.0 or higher (for Apple) or v5.0 or higher (for Android).
What happens if I do not meet the minimum iOS/Android versions required?
Users with an outdated iOS/Android version will not see the update option in their respective mobile stores. Please ensure that your phone meets the minimum system requirements for a secured banking experience and compliance with the latest regulatory requirements.
How can I download the DBS digibank mobile app?
If you are a new user to DBS digibank, please download the latest version of DBS digibank in the App Store or Google Play Store. On Baidu and Tencent app store, the older version of the digibank app would be available for you to download.
Get the latest version of DBS digibank mobile app now!
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