Bank with Ease

iBanking

Looking for a fast and convenient way to bank and manage your wealth? Get started with iBanking – one of the leading internet banking platforms in Singapore.

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Enjoy 24x7 access to more than 130 banking services and exclusive privileges online. Additionally, transfer money easily to almost anyone with the largest internet banking base in Singapore.

Start banking online today and enjoy ease and convenience.

Login now

Benefits:

  • An all-in-one iBanking Dashboard - with a single login you can access all your wealth management tools in one place, displaying your preferences in a customisable menu.
  • Consolidated portfolio overview
  • Convenient Unit Trusts, equities and multi-currency transactions
  • Preferential rates for selected services
  • Make an appointment with Relationship Managers
  • Access your statements online anytime
  • Manage accounts easily and more

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First Time Login Video      Transactions Videos

moneysafe

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As the bank that cares, we’ve built in security features that protect every transaction you make with DBS iBanking:

  • 100% confidence with automatic coverage under our Money Safe Guarantee – In the unlikely event that there is an unauthorized transaction, we will repay the money taken from your account.
  • Safe and secure transactions with Transaction Signing and (multifactor authentication) & transaction alerts.

More information on how to protect yourself online.

How to Apply

  • Not an iBanking customer?

    Get started

  • Call us at 1800-111-1111

  • Contact your Wealth Manager or visit any of our branches


Awards


Customer Experience Asia Excellence Award 2016
 
Customer Experience Asia Excellence Award 2016
Best Digital Experience (1st Runner Up)

Global Finance Award 2016
 
Global Finance Award 2016
Best Consumer Digital Bank (Singapore)
Best Bill Payment and Presentment (Asia-Pacific)
Best Website Design (Asia-Pacific)​

Retail Banker
 
Retail Banker International Asia Trailblazer Awards 2016
Excellence in Internet Banking – Overall
Excellence in Internet Banking – Cross-Border
Excellence in Multi-Channel Integration – Highly Commended

Triple A
 
The Asset Triple A Digital Enterprise Awards 2015
Best e-Bank, Singapore

Trailblazer Awards 2015
 
Retail Banker International Asia Trailblazer Awards 2015
Excellence in Internet Banking – Overall (Highly Commended)

Asian Banker Excellence Awards 2015
 
The Asian Banker Excellence in Retail Financial Services 2015
Best Payments Product

 

Product Details

 

Investment Portfolio Summary

  1. Can I access my Wealth Management Investment Portfolio online?
    Yes, DBS iBanking allows you access to your Wealth Management Investment Portfolio at a glance. You can view the portfolio summary and details for the categories of Cash & Cash Investment, Equity, Foreign Exchange, Fixed Income, Fund, Loans, FX Derivatives, Equity Derivatives and Other Investments.
  2. What information can I obtain under Portfolio Summary and Details?
    You can view the latest balances and totals of the above mentioned products. Your portfolio summary allows you an aggregated view of your asset and loan amounts in the corresponding reference currency. Your portfolio details reflect the individual positions for each category.
  3. How often is my portfolio information updated?
    The balances of your portfolio are updated real time, up to the time of enquiry.

DBS Online Trading

The tools of the trade are in your hands. Trade smarter, in more markets, and in real-time. Use our best-in-class Online Trading Service, and bank on our award-winning research and investment tools to help you trade.

Login to iBanking and access our DBS Online Trading Services to:

  • Perform share trading and monitor stocks in four major markets: Singapore, Hong Kong, USA and Canada.
  • Access trading services such as real-time stock prices and other market information for Singapore stocks.
  • Browse our award-winning research reports on Singapore Exchange-listed companies from our DBS Vickers research team. Get clarity in a sometimes cloudy and crowded market.
  • Consolidate your equities traded though DBS Online Trading as your Assets Under Management with the Bank.
  • Enjoy competitive brokerage fees as low as 0.18% on SGX-listed trades.
  • Be in the know as DBS Asian Insights hands our suite of research and markets news to you on a platter with reports, recommendations and financial solutions to help meet your immediate and long-term financial goals.
  • Access your account information 24 hours a day, 7 days a week.

With DBS Online Trading, you have the option of funding your trading account by transferring funds from your DBS or POSB account in real-time. The convenience of online fund withdrawal requests back to your account is also at hand.

To start trading, log in to iBanking, select "Online Equity Trading", under the “Invest” tab of the top navigation. If you do not have iBanking, sign-up today by calling our Wealth Hotline at 1800 221 1111.

Important information

In all other jurisdictions where the DBS/POSB iBanking website(s) is/are accessible by its residents or entities, it is intended for use by corporate, institutional, professional, wholesale and other qualified investors in accordance with the laws and regulations of such jurisdictions.

The material and information contained herein is for general circulation only and does not have regard to specific objectives, financial situation and particular needs of any specific investor individual and/or entity (collectively referred to as investor), wherever situated. The material and information contained herein does not constitute an offer, invitation, recommendation or solicitation of any action based upon it and should not be viewed as identifying or suggesting all risks, direct or indirect, that may be associated with any investment decision. Prospective investors should seek advice from a financial adviser regarding the suitability of the product before making a commitment to purchase the product. In the event that the prospective investor chooses not to seek such advice, he/she/they should carefully consider whether an investment in the said securities is suitable for them in light of their own circumstances, financial resources and entire investment programme.

Transaction History

  1. What are the categories for which I can view my Wealth Investment Portfolio Transaction History?
    You can view the transaction history for the categories of Cash, Deposits, Cash Investments, Equity, Foreign Exchange, Fixed Income, Fund, Loans, FX Derivatives, Equity Derivatives and Other Investments.
  2. What is the enquiry period I may view?
    You may access transactions since the inception of your Wealth Investment Portfolio. The transaction history enquiry allows you to choose the period for which the transactions are to be retrieved.
  3. Can I download my transaction history?
    Yes,you can download the selected portfolio transactions for the selected period and sorted according to your preference. The downloaded information can be viewed in spreadsheets such as Microsoft Excel and Lotus 123.
  4. I have transferred money between my Wealth Investment Multi Currency Settlement Account (MCSA) and Retail Banking accounts. Will the transaction be reflected immediately in the history?
    Any transfer of money between your MCSA and Retail Banking accounts submitted during the following hours will be reflected in your transaction history immediately after the transfer has been confirmed via SMS.
    • Monday to Friday (0900hr to 1900hrs)

    Any transfer of money submitted outside of the above hours will be processed the next available working day. We regret any inconvenience caused.
  5. I have transferred money between Wealth Investment Portfolios from the MCSA of one portfolio to the MCSA of another. Will the transaction be reflected immediately in the history?
    Any transfer of money between MCSAs of different portfolios submitted during the following hours will be reflected in your transaction history immediately after the transfer has been confirmed via SMS.
    • Monday to Sunday Including Public Holidays (0900hrs to 1900hrs)

    Any transfer of money submitted outside of the above hours will be processed the next available working day. We regret any inconvenience caused.

Funds Transfer

  1. What is the new Funds Transfer service for my Wealth Investment Portfolio about?
    The new funds transfer service for your Wealth Investment Portfolio offers you the ability to do online funds transfers to and from your Wealth Investment Multi Currency Settlement Account (MCSA).
  2. Can I transfer money between my MCSA and Retail Banking accounts?
    Yes, the debiting account can be any of your personal or joint alternate MCSA and Retail Banking accounts. The crediting account can be any of your MCSA or Retail Banking accounts of the same currency.
  3. Can I transfer money to other 3rd party MCSA and Retail Banking accounts?
    Yes, you can transfer money from your personal or joint alternate MCSA and Retail Banking accounts to other 3rd party MCSA and Retail Banking accounts of the same currency.
  4. Can I transfer funds from my MCSA directly to other banks?
    The transfer of funds from your MCSA directly to other banks is not supported.
  5. What are the types of transfers supported?
    You may choose either an immediate or future dated transfer of up to 30 days in advance.
  6. Do I need to pre-designate the payee account for 3rd party transfers?
    Yes, you need to pre-designate the payee account for 3rd party transfers. This can be done through Funds Transfer: Manage Payee List & Settings from the left navigation.
  7. Are cross currency transfers allowed?
    No, only same currency funds transfers are allowed for transactions involving your MCSA.
  8. How do I know that the transfer of money from my MCSA to another account is successful?
    You will receive an SMS notification confirming that the funds transfer is successful.
  9. I have transferred money between my MCSA and Retail Banking accounts. Will the transaction be reflected immediately in the history?
    Any transfer of money between your MCSA and Retail Banking accounts submitted during the following hours will be reflected in your transaction history immediately after the transfer has been confirmed via SMS.
    • Monday to Friday (0900hr to 1900hrs)

    Any transfer of money submitted outside of the above hours will be processed the next available working day. We regret any inconvenience caused.
  10. I have transferred money between the MCSA of one portfolio to the MCSA of another. Will the transaction be reflected immediately in the history?
    Any transfer of money between MCSAs of different portfolios submitted during the following hours will be reflected in your transaction history immediately after the transfer has been confirmed via SMS.
    • Monday to Sunday Including Public Holidays (0900hrs to 1900hrs)

    Any transfer of money submitted outside of the above hours will be processed the next available working day. We regret any inconvenience caused.
  11. Is there a limit on the amount I can transfer out of my MCSA?
    There is no limit to the amount for transfers to your own accounts. The transfer of funds through Internet Banking to other 3rd party DBS/POSB accounts are subjected to a maximum daily limit of S$250,000.
  12. Are fund transfers between MCSA and Credit Card/Cashline accounts allowed?
    No, fund transfers between MCSA and Credit Card/Cashline accounts are not allowed.
  13. I have problems submitting a funds transfer for my MCSA online. Who can I contact for help?
    You may contact your Relationship Manager for help.
  14. I have transferred money to a wrong DBS 3rd Party account. How do I attempt to recover the funds?
    First, delete the wrong payee you had set up. Then, contact your Relationship Manager to obtain a copy of the letter of indemnity which has to be signed by you before we are able to assist in recovering the funds. Please provide your Relationship Manager with the following information:
    • Date of Transaction
    • The account number from which the funds were debited from
    • The account number to which the funds were credited to
    • The transaction amount
    • The transaction reference number (if available)

    We will then attempt to retrieve the funds which were transferred to the wrong account. Please note that if the funds have already been received in the transferee account, retrieval will only be possible with the authorisation of the transferee. We regret any inconvenience caused.

eStatement and eAdvices

  1. What is are eStatement and eAdvices?
    The DBS Electronic Statement (eStatement) Facility collectively refers to the statement of account (eStatement), transaction records and advices (eAdvices) in electronic form accessible via DBS/POSB Internet Banking.

    Use of the eStatement Facility is subject to the DBS Terms and Conditions governing Electronic Statements, which may be found here.

  2. What are the benefits of having eStatement and eAdvices?
    Fast
    It is quicker to view your eStatement and eAdvices online than to wait for your printed copies to arrive in the mail.

    Easy
    Enjoy the convenience of viewing up to 36 months of past your eStatement and eAdvices at your fingertips, without the clutter.

    Safe & Secure
    Your eStatement and eAdvices are kept confidential - only you can access them.

    Environmentally Friendly
    The eStatement and eAdvices save paper, ultimately saving trees and the environment.

  3. Who are eligible for the eStatement and eAdvices?
    Both the eStatement and eAdvices are available for clients with a Wealth Management Investment Portfolio. They are made available for accounts of personal or joint nature.

  4. How do I enrol for the service?
    No enrolment is required for the eStatement and eAdvices as it is provided by default to wealth clients with a DBS Internet Banking account.

  5. Do I need to pay for this new service?
    This service is offered to you free of charge.

  6. When will I start to receive my eStatement and eAdvices?
    You will be able to view your eStatement via iBanking after the statement cycle at the end of every month. Your eAdvices will be provided on a daily basis in the event there are transactions performed for your wealth account. In addition, you will also receive an email notification whenever your eStatement or eAdvices are ready for viewing.

  7. Is there an option for me to have both electronic and printed statements/advices?
    Wealth clients are provided with both electronic and printed statement/advices by default. Clients will require an Internet Banking account to access their eStatement and eAdvices online.

  8. How long will the eStatement and eAdvices be made available online?
    Both the eStatement and eAdvices will be made available for a period of 36 months.

  9. Can I save a copy of my eStatement and eAdvices?
    Yes. You can download and save the eStatement and eAdvices for your own reference and archival.

Secured Mailbox

  1. What is Contact RM?
    Contact RM is a new service for our wealth clients in addition to the existing Contact Us feature on iBanking.

    • Personal Inbox
    • Sent Mail
    • Compose
    • Call Us

    You can send your Relationship Manager an enquiry, general feedback or requests via iBanking. This new communication feature requires you to log in to iBanking with your existing Internet Banking User ID and Password with the IB Security Device PIN.

  2. What type of enquiries or requests can I send to the Bank?
    You can submit enquiries related to your Wealth Investment Portfolio. We apologize that we are not able to accept instructions for investments or transactions on your account via the Secured Mailbox.

  3. Can I include attachments in my email to the Bank?
    Attachment of documents is allowed with the message. The supported file formats include Word, Excel and PDFs.

  4. Can I send an email to you from my personal email address i.e. Yahoo!, Hotmail, Gmail?
    The Contact RM feature within DBS iBanking is a secured communication channel between you and the Bank. Communication to the Bank sent within DBS iBanking (post login) will receive a response from the Bank to your Personal Inbox within DBS iBanking (post login).

    Emails from your personal email (Yahoo, Gmail, Hotmail, etc) may be sent to the Bank through the Contact Us option on our public website at www.dbs.com. Responses to these from the Bank will be to your personal email addresses (Yahoo, Gmail, Hotmail etc). Please note that the public website is not a secure site, hence, to safeguard your interests, the Bank will not respond to any request for account related information. Please do not include any account related information if you communicate with the Bank through the Contact Us option on our public website.

  5. How soon will I receive a response from the Bank?
    The Bank will respond to all enquiries, feedback and requests within 2 business days. Should the Bank require additional time to obtain a response, we will, within the 2 days let you know how long is needed.

  6. Is this service chargeable?
    This service is offered to all iBanking customers free of charge.


Transaction Signing

  1. What is Transaction Signing?

    Transaction Signing is a procedure introduced in Dec 2012 as part of an industry-wide initiative to bring you a more secure online banking environment. It is used for certain "high-risk" transactions like adding payees, updating personal particulars, or performing high-value transactions.

  2. Why was I not prompted to enter OTP after entering my iBanking User ID and PIN?

    With the introduction of Transaction Signing, changes have been made to make it easier and more convenient to transact on iBanking. To provide you quick and easy access to your basic account information, you only need to login using your User ID and PIN.

  3. Can we access DBS/POSB iBanking without token?

    Yes, you are now able to conveniently perform selected services such as Transaction History and low value fund transfers and bill payment conveniently using SMS OTP that is sent to your mobile phone registered with the bank.

    To allow us to direct the SMS to the correct phone number, please ensure that you register your mobile phone number with us at the earliest. Registration may be done at either any of our ATMs, or by completing the form found here

Transaction Alerts

  1. What are transaction alerts?

    The bank has introduced email and SMS notification alerts when you perform selected transactions via iBanking and digibank app as well as other channels. This enhanced security feature helps ensure that you are immediately alerted on any unauthorized transactions. Click here to view the selected transactions.

  2. How do I register my mobile number and email address for the transaction alerts?

    Simply login to DBS/POSB iBanking and select ‘Update Particulars and Contact Preferences’ to register your email address and mobile number.

Money Safe Guarantee

  1. What is Money Safe Guarantee?

    DBS is the 1st bank in Singapore that guarantees your money is 100% safe when you bank online. This means you can get back money lost from your account through any unauthorised transaction. As an iBanking customer, you will be automatically covered by this guarantee.

iBanking OTP

  1. What is iBanking OTP?

    iBanking OTP serves as an additional security feature that uses a One Time Password authorisation. You will need to register your mobile number with the Bank in order to receive iBanking OTP via SMS for the following:

    • SMS Login – An 6-digit OTP will be sent to your registered mobile number via SMS. SMS Login is a feature introduced in Dec 2012 as an alternative second factor authentication on top of using the iB Secure Device.
    • Transactions – An 6-digit OTP will be sent to your registered mobile number via SMS to authorize and complete selected transactions such as Update Personal Details.
    • Notifications – SMS alerts will be sent to your registered mobile number upon completion of your online transactions.

  2. Can I share my mobile number with my family?

    The bank uses SMS to communicate transaction alerts and one-time passwords (OTP) for bank transactions, these alerts and SMSes are confidential and meant to be viewed by the account holder only.

    As such, a mobile number is unique to each customer on our record – this is in place to safeguard our customer’s interests.

 

What you need

What you can do

User ID

PIN

Mobile Phone

New IB Secure Device

  • Login to iBanking
  • View Account Balance
  • iBanking_icon

For your convenience, you will only need your IB User ID & PIN to login. No IB Secure Device is needed. To ensure confidentiality, all key account details are masked.

 

 

  • Transaction History
  • Bill Payment
  • Funds Transfer
  • … and more  
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Use the new SMS login feature or IB Secure Device to perform selected transactions securely.

  • High value transactions
  • Add new recipients or billing organisations
  • Update personal particulars
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Secure your key transactions using Transaction Signing with your new IB Secure Device.

Enjoy added security with ease of mind today!

Benefits

  • Quick Access to Account Summary: login to iBanking and view your Account Summary using only your User ID and PIN. No iB Secure Device is required.
  • SMS Login: access selected services such as Transaction History and low value funds transfer conveniently using iBanking OTP (One Time Password) sent via SMS to your registered mobile phone.
  • Transaction signing: perform higher value transactions of up to S$25k with a more secure authentication process using your iB Secure Device.

How to Register

We are committed to providing you a safe and convenient experience online. If you need further details or clarifications, please refer to the Security FAQ Transaction Signing.

If you are new to iBanking or have requested for a replacement device

What you need on hand:

  • iB Secure Device.
  • Letter accompanying iB Secure Device.

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How to register:

  • Login to iBanking.
  • Follow the simple on screen instructions.

> 

Login now

How to Use

Using the iBanking Secure Device

Now easier than ever with on-screen instructions, every step of the way.

For your convenience, you only need your User ID and PIN to check your Account Summary.
No iB Secure Device is required.

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For other transactions, simply follow the on-screen instructions for the various procedures to perform Transaction Signing.

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View Demo

Get In Touch

Call Us: 1800 221 1111

Get In Touch

Call Us: 1800 221 1111

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