TravellerShield Plus

Eligibility Criteria

Eligibility of Applicant and Insured Persons

Single Trip Policy

Annual Multi-Trip Policy


  • At least 18 years old and
  • A Singapore Resident1.
  • Aged between 18 and 69 years old (both ages inclusive) and
  • A Singapore Resident1.

Insured Persons

  • Child(ren) must be at least 1 month old and below 18 years old2, and adult(s) must be at least 18 years old and
  • All insured persons must be Singapore Residents1.
  • Aged between 1 month and 69 years old (both ages inclusive)2 and
  • A Singapore Resident1.

1 Singapore Resident means Singapore citizen, Singapore permanent resident, a holder of a valid work permit, employment pass, dependant’s pass, long-term visit pass, S pass or student pass issued by the authorities in Singapore.

2 Child(ren) who is/are below 12 years of age must be accompanied by an adult for any journey made during the period of insurance.

Eligibility for each Cover Type

Single Trip Policy

Annual Multi-Trip Policy

Individual Plan

For an individual traveller.

Couple Plan

For you and your partner travelling together on the same journey.

For you and your partner. Both of you do not need to travel together during the period of insurance.

Family Plan

For you, your partner and any of your child(ren)3 travelling together on the same journey.

For you, your partner and any of your child(ren)2.

Insured persons do not need to travel together during the period of insurance.

Group Plan

For you and up to 9 individuals travelling together on the same journey.

Not applicable

2 Child(ren) who is/are below 12 years of age must be accompanied by an adult for any journey made during the period of insurance.

3 Child(ren) must be aged between 1 month old and below 18 years old, or up to 23 years old whilst they are full-time students at an accredited institution of higher learning on the commencement of any journey. Child(ren) who are you and/or your partner’s child(ren), grandchild(ren), niece(s), nephew(s) or cousin(s) are eligible.

Eligible Destinations

Single Trip Policy

Annual Multi-Trip Policy

Destination(s) covered

All destinations are covered under TravellerShield Plus except Cuba. You can select up to 5 destinations.

For cruise to nowhere, select “Cruise to nowhere” in the “Destination” field of your application.

Select 1 of 4 regions3.

3 You may select 1 of these 4 regions for your Annual Multi-Trip Policy

  • Region 1: Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines, Thailand, Vietnam and Cruise to nowhere.
  • Region 2: China, Hong Kong SAR, Macao SAR, Taiwan, South Korea, Australia, New Zealand, Japan, India, Sri Lanka, Mongolia, Timor-Leste and including Region 1.
  • Region 3: Worldwide including Nepal, North Korea, Tibet, Region 1 and 2 but excluding Cuba, USA and Canada.
  • Region 4: Worldwide excluding Cuba.

Policy Coverage

When can I apply for TravellerShield Plus?

You can apply for TravellerShield Plus as long as your departure date is within 180 days from the date of application.

When does the cover commence and end for each trip?

Cover starts from the time you leave your place of residence in Singapore to go directly to the departure point or three hours before the scheduled departure time of the carrier in which you have arranged to travel, whichever is later. Cover shall end at the time you return to your place of residence in Singapore, three hours after the scheduled arrival time of the carrier in which you travel or the date on which the policy is terminated, whichever is earlier.

Are leisure activities such as winter sports, snorkelling and hot air ballooning covered under TravellerShield Plus?

Yes, TravellerShield Plus Premier and Platinum Plans cover leisure adventurous activities such as bungee jumping, sky diving, paragliding, helicopter rides for sightseeing, hot air ballooning, jet skiing, mountaineering at mountains below the height of 3,000 metres above sea level, skiing or snowboarding within official approved areas of a ski resort, canoeing or white water rafting with a qualified guide and below Grade 4 (of International Scale of River Difficulty), and underwater activities involving artificial breathing apparatus for diving (up to a maximum depth of 30 metres with a qualified diving instructor or a qualified divemaster and with recognised diving certification). These activities must be done for leisure purposes and with a licensed operator.

Does TravellerShield Plus cover Monkeypox?

As of 15 June 2022, Monkeypox is considered a Sickness and is therefore covered under the policy. This is subject to change as the situation progresses.

COVID-19 Cover

Does my policy cover me for COVID-19 related claims?

Yes, the COVID-19 Cover is available for all policies purchased on or after 6 November 2021. It covers travel to all destinations, except destinations that are excluded from COVID-19 Cover* and Cuba. View all COVID-19 benefits here.

*Please note that this is subject to change, depending on the development of the COVID-19 situation.

For policies purchased on or before 5 November 2021, the COVID-19 Cover will not be applicable. You can purchase a new policy (with COVID-19 Cover) and submit your request to Chubb to cancel your existing policy, before you travel.

Does the COVID-19 Cover also include expenses related to COVID-19 diagnostic tests?

No, any expenses related to COVID-19 diagnostic tests, including pre-departure tests and post-arrival tests, are not covered under this benefit.

I am overseas and have been ordered by the authorities to self-isolate in my hotel due to a positive diagnosis of COVID-19. Is there any benefit that I can claim?

Yes, you are entitled to make a claim under the Overseas Quarantine Benefit due to COVID-19 if:

  • you are diagnosed with COVID-19;
  • there is no designated quarantine facility for COVID-19 patients at the overseas destination; and
  • you are ordered by the authorities of the overseas destination to quarantine in a hotel.

Pre-Existing Medical Condition

Can I buy TravellerShield Plus if I have pre-existing medical or physical conditions?
Yes, you can still buy TravellerShield Plus. To be covered for your pre-existing condition(s) you will need to select the Pre-Existing Medical Condition Benefit add-on during application. Please note that there is an additional premium payable for this benefit. This benefit is applicable for Single Trip policies of up to 30 days duration and for customers up to the age of 75.
Does the add-on Pre-Existing Medical Condition Benefit cover all of my pre-existing medical conditions?
The cover is still subject to exclusions in the policy. Any mental and/or nervous disorder, HIV, AIDS or AIDS related complications, pregnancy, complications of venereal disease or terminal illness are not covered. For the full list of exclusions, please refer to the policy wording.

Amend/ Cancel Your Policy

How can I inform Chubb if I need to amend my travel details?

You may contact Chubb’s Customer Service Hotline at +65 6398 8797 (Mondays to Fridays, 9.00am to 5.00pm, excluding Public Holidays) or via email at [email protected]

Will there be any refund of premium if I cancel my policy?
For a Single Trip Policy, there will not be any refund of the premium once the Certificate of Insurance is issued.

For an Annual Multi-Trip Policy, you may cancel this policy at any time by giving notice to Chubb, provided no claim has arisen during the period of insurance. In the event of such cancellation, Chubb will apply a short rate refund.

Please refer to the policy wording for details of refund.
How do I renew my TravellerShield Plus Annual Multi-Trip Policy?
Chubb will send a renewal notice to your registered email address or mailing address 45 days before your policy expires. Simply visit the website stated in your renewal notice and complete the renewal form for continued coverage. Upon successful renewal, Chubb will send your new Certificate of Insurance to your registered email address or mailing address within 10 working days.

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