Account Related

Login FAQ

How can I access DBS Vickers Online Trading Platform?

There are a few ways you can access our trading platform:

  • Access using your trading account number (User ID) and password via www.dbsvickers.com or our mTrading app.

  • Access using your DBS digibank User ID and PIN via digibank online (DBS iBanking) or our mTrading app. This option is only applicable to Singapore individual trading accounts.

What if I have forgotten my User ID and PIN?

If you are using trading account number User ID (log in via www.dbsvickers.com and mTrading app only)

If you've forgotten or misplaced your User ID and/or Password, please contact our Customer Service Line at (65) 6327 2288 for assistance.

If you are using digibank User ID (log in via DBS digibank online and mTrading app only)

If you have forgotten your digibank User ID/PIN, you can obtain your User ID and reset your PIN online by clicking on "Forgot User ID or PIN" on the Login page at www.dbs.com.sg and digibank mobile app login page to retrieve/reset your User ID or PIN respectively.

This option is only applicable to Singapore individual trading accounts.

Can I change my User ID?

Your trading account User ID is system generated and no change can be allowed. 

For change of digibank User ID, please click here to find out more.

What should I do if my online account is disabled after too many unsuccessful login attempts?

Online access to your trading account will be blocked after 5 unsuccessful login attempts.

If you are using trading account number User ID (log in via www.dbsvickers.com and mTrading app only)

Please contact our Customer Service Line at (65) 6327 2288 to perform a password reset. The new password will be mailed to you.

If you are using digibank User ID (log in via DBS digibank online and mTrading app only)

You may reset digibank User ID and reset your PIN online by clicking on "Forgot User ID or PIN" on the Login page at www.dbs.com.sg and digibank mobile app login page.

This option is only applicable to Singapore individual trading accounts.

Why am I automatically logged out of the secure trading site?

If there is no activity for a period of 60 minutes while you are logged into our secure trading site, you will be automatically logged out. To enter the secure site again, you will have to re-login. This helps to prevent anyone from using your account to access our website in your absence.

I suspect that my DBS Vickers Password has been tampered with. What should I do?

Please contact our Investment Service Centre at (65) 6327 2288 to report the incident. We will terminate your Password and issue a new Password immediately.