Trading Information FAQ

At present, you can trade U.S., Canada, Hong Kong, Singapore, U.K., Australia and Japan stocks online.

DBS Vickers Online provides a variety of ways for you to trade. You can log on to our website at https://www.dbs.online.com anytime, anywhere. It provides you with an easy and convenient way to trade equities.

Our Investment Service Centre is available from Monday - Friday, 6:30am to 6:30am (next day). Our professionally trained Investment Associates can answer any questions relating your account and assist you to place orders for the stocks.

You can obtain free real-time quotes on equities listed on the US/Canada, Hong Kong and Singapore markets. Quotes for UK market are delayed by 15 minutes; Australia and Japan markets are delayed by 20 minutes.

Stock markets operate from Monday to Friday except for public holidays. Please refer to the respective exchanges for their public holidays. The market trading hours are as follow:

*Pre-Open Phase (08:30 to 08:58-59 hours)
Singapore (08:30 to 08:58-59)
This phase will end randomly at any time from 08:58 to 08:59 hours.

**Pre-Close Phase
Singapore (17:00 to 17:04-05 hours/12:30 to 12:34-35 hours)
This phase will end randomly at any time from 17:04 to 17:05 hours (for normal day trading) or 12:34 to 12:35 hours (for half-day trading).

Hong Kong (16:00 to 16:08-10 / 12:00 to 12:08-10)
This phase will end randomly at any time from 16:08 to 16:10 hours (for normal day trading) or 12:08 to 12:10 hours (for half-day trading).

At DBS Vickers, we provide trading services in the pre-market sessions with the following conditions:

Hong Kong Market
Time Range	Period	New Order Input	Amendment	Cancellation
Pre-opening Session:
09:00 - 09:15	Order Input Period Only at-auction orders and at-auction limit orders are accepted. Price Limit: +/-15% of previous closing price
09:15 - 09:20	Non-cancellation Period Only at-auction orders and at-auction limit orders are accepted. Price Limit: Within lowest ask & highest bid (recorded at the end of Order Input Period)
09:20 - 09:22	Random Matching Period Price Limit: Within lowest ask & highest bid (recorded at the end of Order Input Period) Order matching will randomly start between 09:20am to 09:22am	Upon start of order matching, input will not be allowed
After match - 09:30	Blocking Period			An unfilled at-auction order will be cancelled automatically after matching period. An unfilled at-auction limit order with input price not deviating nine times or more from the prevailing nominal price will be converted to limit order at the input price and carried forward to the continuous trading session.
Closing Auction Session:
16:00 – 16:01**	Reference Price Fixing Period
16:01 – 16:06**	Order Input Period Only at-auction orders and at-auction limit orders are accepted. Price Limit: +/-5% of reference price
16:06 – 16:08**	Non-cancellation Period Only at-auction orders and at-auction limit orders are accepted. Price Limit: Within lowest ask & highest bid (recorded at the end of Order Input Period)
16:08 - 16:10**	Random Closing Period Price Limit: Within lowest ask & highest bid (recorded at the end of Order Input Period) Market will randomly close between 16:08pm to 16:10pm			All Unmatched orders will be discarded.

**Hong Kong (16:00 to 16:08-10 / 12:00 to 12:08-10)
This phase will end randomly at any time from 16:08 to 16:10 hours (for normal day trading) or 12:08 to 12:10 hours (for half-day trading).

Singapore Market
Time Range	Period	New Order Input	Amendment	Cancellation
08:30 - 08:58-59*	Pre-open Period
08:58-59* - 09:00	Non-cancel Period			All unmatched orders will flow into the regular trading session
12:00 – 12:58-59*	Pre-open Period
12:58-59* - 13:00	Non-cancel Period			All unmatched orders will flow into the regular trading session
17:00 - 17:04-05**	Pre-close Period
17:04-05** - 17:06	Non-cancel Period			All unmatched orders will be discarded.
17:06-17:16	Trade At Close Period			Order Matching allowed only at closing auction price.

More information about pre-market sessions is available on the HKEX and SGX web sites.

*Pre-Open Phase (08:30 to 08:58-59 hours / 12:00 to 12:58-59 hours)
Singapore (08:30 to 08:58-59 / 12:00 to 12:58-59 hours)
This phase will end randomly at any time from 08:58 to 08:59 hours, and from 12:58 to 12:59 hours.

**Pre-Close Phase (17:00 to 17:04-05 hours / 12:00 to 12:04-05 hours)
This phase will end randomly at any time from 17:04 to 17:05 hours (for normal day trading) or 12:04 to 12:05 hours (for half-day trading).

The 10-minute-long TAC session will immediately follow the closing auction routine and allows participants to execute orders at the Closing Auction Price (CAP) set during the closing auction routine. The TAC session will occur at 5.06pm to 5.16pm on a regular trading day and from 12.06pm to 12.16pm if the market is trading for half a day.

During the TAC session, trades can only occur at a fixed price, that is CAP established by SGX during the “Non-Cancel Last” session. The CAP will be displayed on our platform.

If there is no closing auction price established during Non-Cancel Last session for the counter, then all the order entries will be rejected and there will be no order matching during TAC session on that business day for that counter.

All unfilled long dated orders (GTD/GTM) during TAC, will be carried over to the following trading day.

Limit orders can only be entered at the closing auction price. Order amendments and cancellation is allowed during TAC.

Should SGX invalidate a closing auction price for a security, trades done during the relevant TAC phase based on that price will also be cancelled.

For more information on TAC, please refer to SGX FAQ and News Release.

Examples
Closing Auction Price (provided by SGX) = $1.30
Limit Order Price = $1.30
Expected result: Order accepted by SGX

Closing Auction Price (provided by SGX) = $1.30
Limit Order Price = $1.40
Expected result: Order rejected by SGX

Closing Auction Price (provided by SGX) = Price Unavailable (-)
Limit Order Price = $1.40
Expected result: Order rejected by SGX

*Pre-Open Phase (08:30 to 08:58-59 hours / 12:00 to 12:58-59 hours)
This phase will end randomly at any time from 08:58 to 08:59 hours, and from 12:58 to 12:59 hours.

Non-Cancel Phase (08:58-59 to 09:00 hours / 12:58-59 to 13:00 hours)
This phase will begin immediately after the Pre-Open Phase ends, which may be at any time from 08:58 to 08:59 hours, and from 12:58 to 12:59 hours.

**Pre-Close Phase (17:00 to 17:04-05 hours / 12:00 to 12:04-05 hours)
This phase will end randomly at any time from 17:04 to 17:05 hours (for normal day trading) or 12:04 to 12:05 hours (for half-day trading).

Non-Cancel Phase (17:04-05 to 17:06 hours / 12:04-05 to 12:06 hours)
This phase will begin immediately after the Pre-Close Phase ends, which may be at any time from 17:04 to 17:05 hours (for normal day trading) or 12:04 to 12:05 hours (for half-day trading).

Types of Orders	Markets
	United States	Canada	Hong Kong	Singapore	United Kingdom	Australia	Japan
Market+
Limit
Auction
ELO
SLO
All Or None
Good for day
Good till date*
Good till Max
Fill or Kill+
Fill and Kill

* Maximum for 30 calendar days. Singapore account holders: Applicable for buy and sell orders and cash account only, in Singapore market.
⁺ Singapore Market: The Market Order type can only be entered during normal trading hours, from 09:00 - 17:00

Market Order:
When the market is opened, a market order will be executed at the best bid or ask price available. If a market order is placed when the market is closed, it will be executed at the bid or ask price when the market opens. A market order guarantees an execution but does not guarantee a price. A market order could be executed at a higher or lower price than what was quoted to you. Please note that market orders are not allowed for Hong Kong, United Kingdom, Australia and Japan trading.

Singapore Market: The Market Order type can only be entered during trading hours, from 08:30 - 17:04

Limit Order:
When you place a limit order, you are stating the price at which you wish to buy or sell a stock. If that price is not met, your order will not be executed. A limit order guarantees a price but does not guarantee an execution. A limit order can be executed at a better price than the limit price you set.

Orders on the Hong Kong Market

Limit Order:
A Limit order allows an order to be matched only at a specified price. A sell limit order cannot be below the current bid price whereas a buy limit order cannot be above the current ask price. Any unmatched quantity will be placed in the price queue.

Enhanced Limit Order (ELO) and Special Limit Order (SLO) are the two order types available to Hong Kong trading:

At-auction Order:
An at-auction order is a market order without a specified price. It is entered for execution at the final Indicative Equilibrium Price (IEP). It enjoys a higher auction matching priority than an at-auction limit order and will be matched in time priority at the final IEP. Any outstanding at-auction orders after the end of the pre-opening session will be cancelled before the commencement of the continuous trading session.

At-auction Limit Order:
An at-auction limit order is a limit order with a specified price. After order matching:

• Unfilled at-auction limit orders in the pre-opening session with input price not deviating nine times or more from the prevailing nominal price will be converted to limit orders at the input price and carried forward to the continuous trading session

Enhanced Limit Order (ELO):
An ELO is similar to a Limit order. The difference between the two is that an ELO allows an order to be matched up to 10 price queues at one time. A buy order input price can be made at a price of 9 spreads above the current ask price and a sell order input price can be made at a price of 9 spreads below the current bid price. Any unfilled quantity of an ELO after matching will be converted into a Limit Order and placed in the price queue at the order input price

Special Limit Order (SLO):
A SLO allows an order to be matched up to 10 price queues, 9 spreads away, at one time as long as the traded price is better than the input price. There are no price restrictions on a SLO. However, the buy order input price must be at or above the best ask price, whereas the sell order input price must be at or below the best bid price. Any unfilled quantity of an SLO after matching will be cancelled.

More information about ELO and SLO is available on the Hong Kong Stock Exchange (HKEX) web site.

'AON' is a type of restricted order where the entire order must be filled at one time or nothing will be filled at all. If you do not specify your order as 'All Or None' when placing a limit order, there is a possibility that your order will be filled partially. Full commission fees and charges apply for each partial fill, except those transacted within the same business day. Please note that AON feature will only be available if the quantity is over 100 units.

A Good for Day order is a limit order good for that business day only. If the order is not filled by the end of the trading day, the order will expire. A Good for Day order placed after the market is closed is good for the next business day, unless it is placed specifically for after-hours trading.

A Good till Date order is a limit order good until a date of expiry after the order is placed. The date of expiry can be indicated up to a maximum of 30 calendar days. At the close of the market on the expiry day, any remaining quantity of the order that is not filled will be cancelled. Good till Date order is only applicable for the Singapore, U.S., Canada, U.K., Australia and Japan markets. (Singapore account holders: Applicable for buy and sell orders and cash account only, in Singapore market.)

A Good till Max order is a limit order similar to Good till Date order. Order will automatically be good for the next 30 calendar days after the order is placed, and cancelled on the morning following the 30th day, unless order is fully filled, specifically cancelled, instrument de-listed, or purged for corporate actions. Good till Max orders are available in the Singapore market only. (Singapore account holders: Applicable for SGX buy and sell orders and for cash account only)

A market Fill or Kill (FOK) order is only applicable to the Singapore market. The entire quantity placed must be matched in full or the order will be cancelled. A market FOK order can only be entered during continuous trading hours from 09:00 – 12:00 and 13:00 – 17:04.

A market Fill and Kill (FAK) order is only applicable to the Singapore market. Any portion of a market FAK order will be matched as soon as the order is placed and the remaining order will be cancelled. A market FAK order can only be entered during trading hours from 08:30 – 17:04

Risks associated with using market orders
Please take note that by placing a market FAK order during SGX Opening Routine, Mid-Day Break or Closing Routine, the order will be participating in Matching during Non-Cancel Phase.
Orders that can be matched are matched at a single price computed based on SGX Algorithm.

A buy order can be filled at a much higher price than intended, or a sell order can be filled at a much lower price than intended. Using market orders during a volatile market is not recommended as there is a higher probability that the prices will change quickly. Hence, the incidence of ‘slippage’ is higher in fast-moving markets or for illiquid securities with thin order book and wide bid-ask spread. The order may be split across multiple investors on the other side of the transaction, resulting in different prices for the order.

For more information, please click here

You will immediately receive an online order confirmation with a reference number provided. This confirmation means that we have received your order instruction. You will need to check the order status by clicking to find out whether your order has been filled. The status shows the stage at which your order is being processed.

You can check the order status online by clicking view Order Status to find out whether your orders have been filled. You can also obtain trade confirmations via SMS and email. The activation process is easy, you can enable SMS and/or email alert via the secure site or through our investment service center. Alternatively, you may also call our Investment Service Centre in Hong Kong at (852) 2902 3888 if you are a customer of DBS Vickers Online Hong Kong or our Investment Services Centre in Singapore at (65) 6327 2288 if you are a customer of DBS Vickers Singapore. The Investment Services Centre operates from Monday to Friday, 8:00 am to 6:00 am (next day).

For your outstanding order placed on the Hong Kong or Singapore markets, you may amend it by clicking "Amend" on the Order Status page to proceed with the amendment. The Order Status page will indicate if your amendment has been successful. We provide different amendment actions for different markets. Details are as shown below:

If you have an outstanding order that is not yet filled in the market, you may cancel it by clicking "Cancel" on the Order Status page to proceed with the cancellation. The status of your order cancellation can then be viewed in the Order Status page as well. Please note that all cancel orders are subject to prior fills.

If you are away from your computer and wish to make an amendment, you may contact our Investment Service Centre at (852) 2902 3888 in Hong Kong or (65) 6327 2288 in Singapore.

All unmatched orders will expire at the end of the business day. If you wish to keep the order for the next business day, you will have to re-enter the order after the trading hours. If you have selected "Good till date" (only applicable for the Singapore, U.S., Canada, U.K., Australia and Japan markets), your order will be cancelled automatically on the expiry date.

Orders can be entered throughout the day, 24 hours a day, 7 days a week. However, please be reminded that an order will be routed to the market in the next trading session if it is placed during non-trading hours.

An order is 'forced' when it is submitted at a price outside the stated forced order bid spread. The system will alert you when you enter an order price that is more than the stated forced order bid spread from the current bid/ask prices in the market. You may wish to revise it if you have mistakenly done so.

The order price - Buying or Selling - should not be more than the stated forced order bid spread away from current market price. The size of a bid increases with the share price, as shown in the table below:

In addition, your order price should be in exact multiples of the stated minimum bid size.

Part A
All securities, other than those securities covered under Part B, Part C and/or Part D, shall be traded in accordance with the following scale of spreads:

Part B
Securities which are authorised by the Exchange to be traded in accordance with the scale of spreads in this Part B and all debt securities shall be traded in accordance with the following scale of spreads:

Part C
Exchange Traded Options shall be traded in accordance with the scale of spreads as set out in the Operational Trading Procedures.

Part D
Exchange Traded Funds, other than those securities covered under Part B, shall be traded in accordance with the following scale of spreads:

For limit orders, you may submit at any price range with the following exception relative to the different US exchanges:

NYSE, NASDAQ and AMEX

1. For counters with a Last Done Price that is more than or equals to one dollar, the limit price entered should not contain more than two decimal places.
2. For counters with a Last Done Price that is less than one dollar, the limit price entered should not contain more than four decimal places.

OTC BB & Pink Sheet
For all counters, the limit price entered should not contain more than four decimal places.

FTSE 100 Constituents

FTSE 250 Constituents

For bid sizes of other product segments, please refer to LSE website:
http://www.londonstockexchange.com/products-and-services/trading-services/trading-services.htm

TOPIX 100 Constituents

Other Product Segments

There are a number of reasons your order could be rejected and the common ones are listed here:

1. The limit price of your order is more than the stated max bids away from the current bid/ask prices and the forced order option was not checked.
2. The trading limit for your account has been exceeded.
3. The stock you selected to purchase using CPF funds is not CPF-approved.
4. The stock you selected has been suspended.
5. The stock you selected has been delisted.
6. The SGX has encountered technical problems.
7. The system has encountered technical problems - such as outages, glitches and other delays.
8. The limit price of your order is not the same as the closing auction price during Trade At Close session.

If your order is rejected despite having checked and corrected any possible errors, please contact our Investment Service Centre at (65) 6327 2288 in Singapore or (852) 2902 3888 in Hong Kong.

Our online brokerage service automatically amalgamates trades when the trades are of the same stock, currency, settlement mode and trade date as well as the same action (buy or sell). For foreign currency settlement, if orders were placed at different times of the trade day, different foreign exchange rates may be applied for each trade. In this case, amalgamation will not be automatic. If you wish to amalgamate such orders, please contact our Investment Services Centre at (65) 6327 2288 by (Trade Date +1) for cash trades, and on the Trade Date for CPF trades.

Odd lot/unit share cannot be placed through the internet. Please contact our Investment Service Centre at (852) 2902 3888 in Hong Kong or (65) 6327 2288 in Singapore if you wish to obtain information on stocks trading or place an order in the odd lot/unit share market.

Please note that trading in odd lot shares will be based on the prevailing odd lot market price which may be less favourable than trading in the normal market.

Commission for trading in the odd lot/unit share market will be based on the prevailing phone rate charges. For more details, please click here for pricing schedule.

Yes, you may receive preliminary notification via email or SMS alerts on your mobile phone. Please activate this service on our trading site under My Profile section. Final trade confirmation will be mailed to you on T+1.

No. DBS Vickers will not accept trade instructions via e-mail. If you encounter problems whilst trading on this website, please contact our Investment Service Centre at (852) 2902 3888 in Hong Kong or (65) 6327 2288 in Singapore.