Changes to DBSV offline retail securities brokerage business
How do I know if all my cash and shares holding have been transferred to UOBKH or its nominees correctly and successfully?
All shares, securities and monies, including foreign currencies that have been transferred will be reflected in your DBSV and UOBKH statements for the month October 2019. Please refer to these DBSV and UOBKH statements when you receive them and contact DBSV or UOBKH if you have any queries.
Will DBSV be informing me about the completion of the transfer of my trading account(s) to UOBKH?
Yes. DBSV will send you a letter in mid December 2019, after all outstanding trades (if any) have been settled, the CDP/EPS/GIRO linkages (if any) are terminated and DBSV has completed all other administrative processes relating to the transfer of your trading account(s).
When will my DBSV trading account(s) be closed after the migration to UOBKH?
After the migration of your trading account(s) to UOBKH, you will no longer be able to trade using your DBSV trading account . Your DBSV trading account(s) will be officially closed and all CDP/EPS/GIRO (if any) linkages will be terminated by end of 2019.
What happens to my trades executed through DBSV on 25 October?
Any outstanding Buy positions at the end of the trading day on 25 October 2019 must be settled by the due date with DBSV. Any outstanding Sell positions at the end of the trading day on 25 October 2019 will be processed as per your current settlement mode with DBSV.
How will my outstanding trades be settled with DBSV?
Your outstanding trades will be settled per your current settlement mode with DBSV. Any cash credited to your DBSV OCA account after settlement will be transferred to UOBKH thereafter.
How can I request for my past statements?
Please visit our Customer Centre at 12 Marina Boulevard Level 3, Marina Bay Financial Centre Tower 3, Singapore 018982 from 8:30am to 4:30pm, Mondays to Fridays (excluding public holidays).
Alternatively, you may request through the dealers in our Equity Service Centre. The dealers in our Equity Service Centre can be contacted at 6398 6830 from 8.30am to 6pm, Mondays to Fridays.
Is there a fee for past statements requested?
Yes, there is a charge of $10.70 (including GST) for each monthly statement requested.
When can I trade in my UOBKH trading account(s)?
You may start trading through your UOBKH trading account(s) from 28 October 2019 onwards. Should you required further assistance, you may contact your servicing remisier or call UOBKH Client Services Officers at 6536 9338 from 8:30am to 6pm, Mondays to Fridays (excluding public holidays).
If I have an existing account with UOBKH, what happens to that existing account?
Your existing account with UOBKH will not be affected by this transfer.
How do I contact my servicing remisier in UOBKH?
You may call UOBKH Client Services Officers at 6536 9338 from 8:30am to 6pm, Mondays to Fridays (excluding public holidays) for your servicing remisier’s contact.
Are there any changes to the terms governing my trading account(s) transferred to UOBKH?
The terms governing your DBSV trading account(s) will be deemed replaced by UOBKH’s standard terms once you commence trading with UOBKH.
Are there any changes to the commission and fees between DBSV and UOBKH?
If you were on negotiated rates with DBSV, the same negotiated rates apply to your trades with UOBKH. If you trade online in HK and US shares and securities, DBSV’s current Online commission of 0.18% will continue to apply, until further notice from UOBKH. In all other cases, UOBKH’s standard Offline and Online rate will apply.
What are the operating hours of the Equity Service Centre?
The dealers in our Equity Service Centre may be contacted at 6398 6830 from 8.30am to 6pm, Mondays to Fridays.
Can I have a specific dealer in Equity Service Centre to service my trading account?
You may not request for a specific dealer. However, please be assured that all dealers in our Equity Service Centre are equipped to support your trading needs.
Who can I call if I want to trade in the US market after 6pm?
The Equity Service Centre dealers are available to take your US market orders before 6pm. If you wish to trade in the US market after 6pm, you may do so online via a DBS Vickers online trading account.
If you do not have an online trading account and would like to open one, please visit our Customer Centre at 12 Marina Boulevard Level 3, Marina Bay Financial Centre Tower 3, Singapore 018982 from 8:30am to 4:30pm, Mondays to Fridays (excluding public holidays).
I have closed my DBSV trading account on or before 25 October 2019. What will happen to the account UOBKH set up for me in early October 2019 in preparation for the transfer?
For DBSV trading account(s) closed on or before 25 October 2019, the corresponding UOBKH trading account(s) will be closed and the CDP/EPS/GIRO linkages (if any) will be terminated accordingly.