與我聯絡

需要協助嗎?請從下列四種途徑:

 

1.常見問題

我們在「有用資料」頁面中,準備了一套全面的常見問題清單為您解答經常遇到的問題。

 

2.以電郵聯絡

您可透過電子郵件向我們索取資料或作其他查詢。

新加坡辦事處: info-sg@dbsvonline.com
泰國辦事處: dbsvonline@th.dbs.com

 

3.以電話聯絡

我們的客戶服務中心熱線:
新加坡 (65) 6327 2288

星期一,上午 6:30 時至星期六,上午 6:30 時。

關於賬戶與一般查詢,可於每週一至週五早上8時30分至下午6時間 (公共假期除外) 向我們撥電詢問。

For queries relating to closure of dormant account, please refer to the FAQ

或前往我們的幫助與支援頁面參閱完整指南。

泰國 (66) 2857 7928
星期一至五,上午 8 時至下午 5 時 30 分 (泰國時間)

 

4. 以郵寄聯絡

新加坡: 郵寄地址:
濱海灣金融中心商業大樓第三座
濱海林蔭道十二號, #10-01 新加坡郵區 018982


We’re here for you

At DBS Vickers Securities (Singapore) Pte Ltd, we value your feedback to help us improve.

  1. Share your feedback or concerns

You may contact us via email (info-sg@dbsvonline.com) or at (65) 6327 2288 to provide comments on our products and services.

  1. Receive timely updates

We aim to respond to you as soon as possible. Be assured that you will receive an acknowledgement within 1 business day from our receipt of your feedback or concerns. For matters that require further review, additional time will be required.

We seek your understanding if we require additional time. You will receive a notification if such an extension is required with the reason for delay and an indicative timeline to resolve the complaint.     

  1. Resolve your concerns

If the outcome of our review does not meet your expectations, you may consider seeking assistance from Financial Industry Disputes and Resolution Centre Ltd. (FIDReC). They are an independent and impartial alternative dispute resolution institution.

Financial Industry Disputes and Resolution Centre Ltd (FIDREC)
Details can be found on www.fidrec.com.sg