FAQs

Frequently Asked Questions for digibank App

  • What is DBS digibank?

    DBS digibank is a mobile banking app that aims to make banking simpler, smarter, faster and more secure, so that you have more time for the things you love.

  • What are the new features of the DBS digibank app?

    In addition to the improved layout with more intuitive navigation, our DBS digibank app comes with these exciting new features:

    • Peek Balance: Check your balance in one swipe. No login required!
    • Fingerprint login: Log into your account securely with just your fingerprint
    • Quicklinks: Create shortcuts for your favourite mobile banking services.
    • Personalised Profile: Customise your own profile with a picture or nickname.
    • Payments Made Easier: Use a list of recent and favourite payees for faster transactions.
    • Instantly apply for a new credit card or additional savings account

    Plus, you can continue to enjoy these services:

    • Get personalised market research and investment insights at your fingertips
    • Stay up to date with real time exchange rates
    • Access to the full suite of banking and lifestyle apps
    • Login and view all your accounts in a single dashboard
    • Make a transfer, pay bills or remit funds overseas
    • Pay any local credit card or overseas Visa card bill
  • What do I need to get started?

    All you need is any mobile device with iOS7.0 or higher (for Apple) or v4.2 or higher (for Android).

    Simply download DBS digibank from Apple Store or Google Play

    App Store Googleplay
  • What happens to the old mBanking app?

    The old app will be retired from June 2016, after which you will no longer be able to access it. As such, please download the new DBS digibank app on Google Play or App Store before the old app retires.

  • What will happen to my existing bill payment and funds transfer arrangements? Do I need to set them up again?

    We’d like to assure you that your existing bill payments and funds transfer arrangements will not be affected. You can continue to access all your payees from the Payee list on the new DBS digibank app.

  • What is Peek Balance?

    Peek Balance lets you check your preferred account balance with a simple swipe on your mobile device or Apple Watch. No login required! You can select your preferred account from any of your DBS/POSB deposit or credit card accounts. To learn how to set up Peek Balance, click here.

  • I don’t think I’ll need Peek Balance. Can I opt out from it?

    Yes, you have a choice. Peek Balance requires a one-time setup after you login to DBS digibank app. Without performing this setup, Peek Balance will not be turned on.

  • What is Fingerprint Login?

    Your fingerprint is your password. With fingerprint login, accessing your accounts is faster, easier and more secure.

    Fingerprint login is available on Touch ID enabled Apple devices running on iOS 9 or higher and fingerprint enabled android devices operating on v6.0 or higher.

    To learn how to set up this feature, click here.

Frequently Asked Questions for Digital Token

  • What is digital token?

    The digital token is a security enhancement to traditional methods of transaction authentication. Think of it as the digital version of your physical token. With the digital token, all your online and mobile banking transactions are authenticated seamlessly, saving you the hassle of keying in a one-time PIN (OTP).

  • Do I still need my physical token - the DBS Secure Device?

    Yes, your physical token is required when transacting on other digital platforms, including Vickers Online.

  • How is the digital token safer?

    The digital token improves the security of your digibank app (DBS iWealth app for Wealth clients) with enhanced encryption and dynamic inbuilt security. These features provide multi-layered protection against malware targeting mobile applications. After the digital token is enabled, no one would be able to access your digibank app (DBS iWealth app for Wealth clients) on non-registered devices.

  • How do I enable my digital token?

    Setting up is easy. Download the DBS/POSB digibank app (DBS iWealth app for Wealth clients) on your preferred mobile device. Upon logging in to your digibank app (DBS iWealth app for Wealth clients), perform one-time setup for the digital token. Thereafter, turn on your app push notification so you can receive timely notifications each time you transact.

  • I have already registered for the digital token. Why do I have to set up again?

    The digital token on your digibank app (DBS iWealth app for Wealth clients) just got enhanced to serve you better. It now verifies all your online and mobile banking  transactions without needing a one-time PIN. You are therefore required to perform a one-time setup to enable this enhancement.

  • Why must I provide an email address to set up my digital token?

    For your security, a one-time-PIN will be sent to your email address when you perform your first high-value transaction (eg. add a payee).

  • What can I do if I cannot set up / log in with digital token?

    The digital token works on any mobile device with iOS 9.0 or higher (for Apple) or v4.4 or higher (for Android). If the digital token is not supported on your mobile device, please request to opt out of the service after your set up grace period.

  • What if I lose my mobile device?
      Your digibank app (DBS iWealth app for Wealth clients) is secured and accessible only with your User ID / PIN or fingerprint. If you’ve lost your mobile device, simply:
    • Download the digibank app (DBS iWealth app for Wealth clients) on a new mobile device. Log in to digibank( DBS iWealth app for Wealth Clients) and perform the one-time setup on your new device. Upon setting up your token on a new device, the token will be automatically disabled on your lost device. Alternatively, you may call us at 1800-111-1111 to disable your token immediately.
  • What if I switch mobile devices?
      You can continue to use digibank/ iWealth – simply set up the digital token on your new device:
    • Log in to digibank( DBS iWealth app for Wealth Clients) and perform the one-timesetup on your new device.
    • We also recommend that you delete the digibank app (DBS iWealth app for Wealth clients) on your old device.
  • I have more than one mobile device. Can I enable the digital token on multiple devices?

    No. To ensure your security, you are only allowed to set up your digital token on one mobile device.

  • What is a high value transaction?

    High value transactions include adding a payee, performing an adhoc funds transfer and updating your personal particulars. 

  • Why do I need to key in my iB PIN when performing high value transactions on mobile banking?

    For your security, if you had logged in using biometrics, your iB PIN is required as an additional form of authentication for high value transactions.

    As a good practice, you are advised to remove all other stored fingerprints on your mobile device as these can be used to access your mobile banking app.

  • Why am I not prompted to authenticate with my mobile device when transacting with online banking?

    To ensure you receive timely notifications each time you transact online, please enable push notification on your mobile  device and ensure you have good network connectivity. 

  • Can I still authenticate my online transactions if I turn off notifications?

    Yes, simply launch your mobile banking app and there will be on screen prompts to guide you to your pending authentications.

  • How do I use my digital token when there is poor network connectivty?
    You can manually authenticate your transaction with a manual OTP by taking the following steps:
    1. Launch your digibank app (DBS iWealth app for Wealth customers)
    2. Select the Digital Token service located in the left-hand Menu
    3. Tap the button to generate a 6-digit Secure PIN.
    4. Enter 6-digit Secure PIN into Internet Banking.
  • How do I generate a manual OTP?
    You can generate a manual OTP by taking the following steps:
    1. Launch your digibank app (DBS iWealth app for Wealth customers)
    2. Select the Digital Token service located in the left-hand Menu
    3. Tap the button to generate a 6-digit Secure PIN.
    4. Enter 6-digit Secure PIN into Internet Banking.
  • What if I am travelling and do not have access to data?
    You can manually authenticate your transaction with a manual OTP by taking the following steps:
    1. Launch your digibank app (DBS iWealth app for Wealth customers).
    2. Select the Digital Token service located in the left-hand Menu.
    3. Tap the button to generate a 6-digit Secure PIN.
    4. Enter 6-digit Secure PIN into Internet Banking.
  • Why do I need to download the DBS/POSB digibank app or DBS iWealth app?

    For your security, the digital token is only accessible via the DBS/POSB digibank app or DBS iWealth app (for wealth clients). The app is protected with enhanced encryption to ensure you can authenticate your transactions safely and securely.

  • How do I enable notifications on my mobile device?
    You can enable notification in one of the following ways:

    For iOS devices
    Access Settings → Select Notifcations → Select the DBS/POSB digibank app or DBS iWealth app → Turn on Notifications

    For Android devices
    Access Settings → Select Apps & notifications → Select Notifications → Select App notifications → Select the DBS/POSB digibank app or DBS iWealth app → Turn on Notifications