Frequently Asked Questions
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What’s the new POSB digibank app about?
POSB digibank is the new mobile banking app which aims to make banking simpler, smarter, faster and more secure, so your life can be a little easier.
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What are the new features of the POSB digibank app?
In addition to the improved layout with more intuitive navigation, our POSB digibank app comes with these exciting new features:
- Peek Balance: Check your balance in one swipe. No login required!
- Touch ID: Log into your account securely with just your fingerprint.
- Quicklinks: Create shortcuts for your favourite mobile banking services.
- Personalised Profile: Customise your own profile with a picture or nickname.
- Payments Made Easier: Use a list of recent and favourite payees for faster transactions.
- Instant Account Opening: Open an additional account with just a few steps.
Plus, you can continue to enjoy these services:
- Get personalised research and insights at your fingertips
- Access to the full suite of banking and lifestyle apps
- Login and view all your accounts in a single dashboard
- Make a transfer, pay bills or remit funds overseas
- Pay any local credit card or overseas Visa card bill
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Why are you making changes to mobile banking?
We are upgrading and improving mobile banking to stay relevant to your needs and provide the best possible mobile banking experience.
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What do I need to get started?
All you need is any Apple device with iOS7.0 or higher, or an Android device running v4.2 or higher.
Simply download the POSB digibank app from Apple Store or Google Play.
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What happens to the old mBanking app?
The old app will be retired from April 2016, after which you will no longer be able to access it. As such, please download the new POSB digibank app on Google Play or App Store before the old app retires.
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What will happen to my existing bill payment and funds transfer arrangements? Do I need to set them up again?
We’d like to assure you that your existing bill payments and funds transfer arrangements will not be affected. You can continue to access all your payees from the Payee list on the new POSB digibank app.
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What is Peek Balance?
Peek Balance lets you check your preferred account balance with a simple swipe on your mobile device or Apple Watch. No login required! You can select your preferred account from any of your POSB/DBS deposit or credit card accounts. To learn how to set up Peek Balance, click here.
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I don’t think I’ll need Peek Balance. Can I opt out from it?
Yes, you have a choice. Peek Balance requires a one-time setup after you login to POSB digibank app. Without performing this setup, Peek Balance will not be turned on.
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What is Touch ID?
Your fingerprint is your password. With Touch ID, accessing your accounts is faster, easier and more secure with just your fingerprint.
Fingerprint login is available on Touch ID enabled Apple devices running on iOS8 or higher.
To learn how to set up Fingerprint Login, click here.
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How can I provide feedback on the new POSB digibank app?
We would like to hear your feedback. Simply complete this short survey to share your experience.