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<div class="sc-eMigcr section-heading jDSeqC">Conditions of Access</div>
<div class="sc-fzsDOv section-text YcTab">Access to this third party web site is granted by DBS Bank Limited (hereinafter known as "DBS") subject to the terms and conditions set out herein. By accessing this web site, you agree to be bound by the terms and conditions set out herein. If you do not agree to any of these terms and conditions, please discontinue your access to this web site immediately.</div>
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<div class="sc-eMigcr section-heading jDSeqC">Disclaimer</div>
<div class="sc-fzsDOv section-text YcTab">DBS makes no representations or warranties in respect of this third party site you are about to access directly or indirectly via this web site. You acknowledge that the web site you are about to access is provided by [&lt;MerchantName&gt;] on an "as is", "as available" basis. DBS shall in no event be liable for any damage, loss or expense including without limitation, direct, indirect, special, or consequential damage, or economic loss arising from or in connection with:
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<li>any access, use or the inability to access or use this web site, or reliance on the contents of this web site;</li>
<li>any system, server or connection failure, error, omission, interruption, delay in transmission, computer virus or other malicious, destructive or corrupting code, agent, program or macros; Even if DBS or its agents or employees are advised of the possibility of such damage, loss and/or expense. Access to this web site is not an endorsement or verification of such web site and such web site should only be accessed at your own risks. This exclusion clause shall take effect to the fullest extent permitted by law.</li>
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Which type of price plan is right for me?
 
Fixed Rate 
<img src=""https://www.dbs.com.sg/iwov-resources/media/images/electricity-marketplace/electricity_marketplace_learn_01.png"" alt=""Fixed Rate"" height=""84.47"" width=""100"" /> 
Pay the same rate throughout the contract duration, regardless how tariffs# change. Choose this if you prefer the certainty of paying a rate that does not change, even when Singapore Power tariffs fluctuate. 
Discounted Rate 
<img src=""https://www.dbs.com.sg/iwov-resources/media/images/electricity-marketplace/electricity_marketplace_learn_02.png"" alt=""Discounted Rate"" ""84.47"" width=""100"" /> 
Enjoy a fixed discount off the tariff set by Singapore Power. The rate you pay may change, depending on tariff fluctuation. If you’re confident tariffs will drop, or are not fussed about minor price fluctuations, this plan would suit you. 
 #The regulated tariff is the rate at which SP Services charges its customers for electricity usage. It is reviewed every quarter. 


What's the difference between a standard and non-standard plan?
 
Standard Price Plans 
<img src=""https://www.dbs.com.sg/iwov-resources/media/images/electricity-marketplace/electricity_marketplace_learn_03.png"" alt=""Standard Price Plans"" height=""84.47"" width=""100"" /> 
There are no surprises with a standard price plan. What you see is what you get, which gives users peace of mind. 
Non-Standard Price Plans 
<img src=""https://www.dbs.com.sg/iwov-resources/media/images/electricity-marketplace/electricity_marketplace_learn_04.png"" alt=""Non-Standard Price Plans"" ""84.47"" width=""100"" /> 
These plans offer greater flexibility in pricing structure, which may be a better fit for you if your usage pattern deviates from the norm. Always check your plan fact sheet for the details, as each plan differs from retailer to retailer. 


What are the 3Cs of sustainable electricity plans?
 
Clean Energy 
<img src=""https://www.dbs.com.sg/iwov-resources/media/images/electricity-marketplace/electricity_marketplace_learn_05.png"" alt=""Clean Energy"" height=""84.47"" width=""100"" /> 
A clean energy source is derived from renewable, low-emission resources such as wind, sun, and hydropower. In Singapore, some retailers offer plans that are a blend of green power and fossil fuel energy sources.
 
Carbon-Neutral Energy 
<img src=""https://www.dbs.com.sg/iwov-resources/media/images/electricity-marketplace/electricity_marketplace_learn_06.png"" alt=""Carbon-Neutral Energy"" height=""84.47"" width=""100"" /> 
With a carbon-neutral energy supply, part of your bill is used to offset the environmental cost of producing electricity, via the purchase of carbon credits. These are used to fund projects that reduce greenhouse gases. 
Carbon Tax 
<img src=""https://www.dbs.com.sg/iwov-resources/media/images/electricity-marketplace/electricity_marketplace_learn_07.png"" alt=""Carbon Tax"" ""84.47"" width=""100"" /> 
Introduced in 2019, carbon taxes are intended to curb energy usage and reduce greenhouse gas emissions. The higher your electricity usage, the higher your carbon tax, though some retailers may absorb it. 


What are the 'hidden costs' I should know about?
 
<img src=""https://www.dbs.com.sg/iwov-resources/media/images/electricity-marketplace/electricity_marketplace_learn_08.png"" alt=""Hidden Costs"" height=""84.47"" width=""100"" /> 
Hidden Costs 
Always check your plan fact sheet before you select your plan. What appears to be the cheapest plan may have hidden costs such as additional fees and charges for paper bills, meter installation, and early termination to name a few. 



Do I need to install a new meter if I switch retailers?
 
It depends on the retailer and price plan. Some retailers may offer a smart meter, which you may need to install a new meter. Your new retailer will contact you if it is required. 


Will there be any electricity supply disruptions during the switching?
 
our new retailer will work with SP services to ensure a smooth transition during the switching period. 


Can I switch back to SP Services if I choose to switch electricity retailers now?
 
Yes, all households can switch back to buying electricity from SP Group at the regulated tariff. Please check with your retailer if any early termination or other charges that may apply, before making the decision to switch back. 


My SP bill consists of Gas, Water, and etc. What will happen after I switch retailers?
 
You will continue to receive your water, gas and refuse bill from SP Services. The electricity bill will be sent separately by your new retailer. However, if your chosen retailer partners SP Group for billing-on-behalf services, you will receive one consolidated bill for electricity, water, gas and refuse. 


When will my contract start?
 
Your new retailer will inform you on the transfer date upon confirmation of sign up by the retailer. 


Where can I find out more information?
 
For more information, you may refer to the Energy Market Authority at <a href='https://www.dbs.com.sg/personal/common-disclaimer.page?url=https://www.ema.gov.sg/&3rdparty=%27EMA%27' target='_blank'>https://www.ema.gov.sg</a> or the Open Electricity Market at <a href='https://www.dbs.com.sg/personal/common-disclaimer.page?url=https://www.openelectricitymarket.sg&3rdparty=%27openelectricitymarket%27' target='_blank'>https://www.openelectricitymarket.sg</a>. 

For enquiries on the electricity price plans and retailers, please reach out to the retailer directly.
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Final rates are on partner's site. 
<li>Merchants' terms and conditions apply. Please check with merchants for details and terms of participation.</li>
<li>Discounts, offers, prizes, gifts, complimentary items, vouchers, rebates, redemptions and privileges are non-redeemable for cash, non-transferable, non-assignable and non-exchangeable. Prizes, gifts, complimentary items, vouchers, rebate letters and redemption letters are non-replaceable if lost, stolen or damaged.</li>
<li>DBS may vary the terms & conditions or discontinue any promotion/privileges at any time without any notice or liability to any party.</li>
<li>DBS makes no warranty or representation as to the quality, merchantability or fitness for purpose of the merchant's goods and services. Any dispute about the same must be resolved directly with the merchant.</li>
<li>DBS shall not be liable for any loss, injury, claim or damage suffered or incurred as a result of the use of the merchant's goods and services or redemption or usage of the gifts.</li>
<li>DBS is not an agent of the merchant or vice versa.</li>
<li>All information is accurate at time of publish.</li>
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For Tuas Power Supply Pte. Ltd’s full Terms and Conditions, please click <a href='https://www.dbs.com.sg/iwov-resources/media/pdf/marketplace/electricity/dbs-emp-x-tuas-power-promo-tnc.pdf' target='_blank'>here</a>.
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