Terms and Conditions Governing Financial Advisory Services

1.1

We, DBS Bank Ltd (DBS), are a bank licensed by the Monetary Authority of Singapore (MAS) and POSB Bank is a division of DBS. We are based at 12 Marina Boulevard, Marina Bay Financial Centre Tower 3, Singapore 018982. Under the Financial Advisers Act (FAA) and Securities and Futures Act (SFA), we are authorised to provide certain services, including marketing or buying investment and insurance products and dealing in securities on behalf of our clients. Please see www.dbs.com.sg for the list of services which we are authorised to provide under the FAA and SFA.

1.2

We have contractual arrangements with various product providers. You can see the list of providers under investment product providers and insurance product providers.

1.3

These Terms and Conditions Governing Financial Advisory Services apply when you take any form of financial advice from us. If you choose to purchase an Investment Product that we recommend to you as part of our advice, you will be subsequently governed by the Terms and Conditions Governing Investment Products.

1.4

We may receive fees or commissions from our product providers for marketing or selling their products to you.

1.5

We and our related companies (including the directors or employees) may also carry out or aim to carry out broking, investment banking and other financial services for the product providers.

1.6

We provide financial advisory services via the following channels, including, but not limited to the below (“Channels”):

(a) With our representative that is licensed and authorized to provide financial advisory services face to face, or teleadvisory (Please refer to the Terms of Use or

(b) Advisory rendered via digital means

1.7

Where you are required to confirm or sign any application in the course of us providing financial advisory services to you, you can provide us your consent as an instruction in an electronic form which complies with our internal processes and requirements, which includes but is not limited to over the telephone, fax, and email (known as “Electronic Instruction").

3.1

When we provide Financial Advisory Services, we advise you on (a) entering into a Product or any other investment-related transaction; and (b) exercising your rights in relation to your Investment Products.

3.2

Unless we agree otherwise, we may provide advice from time to time but are under no obligation to provide you advice proactively, nor to monitor any individual investment or portfolio of investments that you hold with us.

3.3

We have no obligation to offer you any Product, or enter into any transaction for or with you or on your behalf.

3.4

We will use the information that you provide to shortlist investment products for you to consider. If you do not provide complete and accurate information, this may lead to our recommendation being inappropriate for your financial situation, financial objectives, risk profile and how long your money will be invested.

3.5

While we seek to ensure that our advice is suitable for you, any decision to invest in, hold or dispose of any Product is solely yours.

3.6

You can choose not to take our advice. If you decide not to take our recommendation and subsequently purchase investment products that are not listed in our recommendations, you will not be able to rely on Section 36 of the Financial Advisers Act for any recourse.

3.7

We do not provide tax advisory services. This means that our financial advisory services will not consider any impact of taxes on transactions that you are recommended by us to enter into.

3.8

If you are an accredited investor, we are exempted from compliance with Section 36 of the Financial Advisers Act to provide you a reasonable basis for making investment recommendations See more information.

4.1

You can choose to seek advice together with your joint account holder if you intend to utilise funds from a joint account. In order to do so, you may decide among the both you who will act as the Chosen Person to provide the required information for us to provide a suitable recommendation. If you are not the Chosen Person, you acknowledge and confirm to abide by the following:

1. You must share the same view as the Chosen Person on the financial situation, financial objectives, risk profile, how long the monies will be invested, product preferences and any other information as required. You will be bound by the answers;
2. You are aware that if the Chosen Person provides inaccurate or incomplete information, it may affect the outcome of our recommendation; and
3. Do not proceed if you do not agree to adopt the background and profile of the Chosen Person, or to be bound by his views.

4.2

Any communication given by us to the Chosen Person shall be deemed to have been served on the non-Chosen Person of the joint investment.

5.1

When we provide you with financial advisory services, we will require you to complete some questions that will help us understand your risk profile, investment objectives, financial situation, investment knowledge level (where applicable) so that we can provide appropriate recommendations for you to consider. Advice that we give is dependent on the information you provide us being current, complete and accurate. If such information is not updated, you acknowledge that our recommendations may not be accurate or suitable for your use.

5.2

We may populate the questions with your information that is available to us as part of your banking relationship with us. Any information you see populated in the Channels is pulled from your accounts with DBS and is not updated in real-time. For real-time information, please refer to your account summary or the bank statement.

5.3

If you choose to share information that DBS does not have access to, whether it is via SGFinDex or any other means that we avail to you to enter such information (“Non-DBS Information”), this information will be stored with us. You agree to update and/or confirm the Non-DBS Information is accurate when requested by us.

5.4

If you amend any data available in the Channels, we may, but are not obliged to, ensure that the information populated across the Channels are consistent with each other. However, this will not be used to update any source information that we maintain.

5.5

Unless you tell us otherwise, you agree that we can rely on your answers for up to 12 months from the date when we first provide financial advisory services to you.

5.6

You acknowledge that DBS may, but is not obliged to, get in touch with you from time to time of offer a review and update of your personal situation so that we can provide financial advice to you on an updated basis.

5.7

If you choose to purchase a Product through us, you consent to us disclosing to our partner, the product provider or such other party, information related to you, which includes (without limitation) your name, account and banking relationship and any other personal information which we deem necessary for the purpose of the application.

5.8

You will find details of the type of personal information we collect, how we use your information and our privacy practices by going to our website at https://www.dbs.com/privacy. You hereby consent to our collection, use, disclosure and processing of your personal data in accordance with the DBS Privacy Policy and this Terms and Conditions, as may be amended, supplemented and/or substituted from time to time.

5.9

In the event of conflict or inconsistency between this Terms and Conditions and the DBS Privacy Policy, the provisions of the Agreement shall prevail.

6.1

The risk rating of Product(s) may change over time due to changes in market conditions or other factors. This means that a Product which may be suitable based on your risk profile at the point of recommendation may not remain suitable over time.

6.2

You should read the product documents and understand the associated risks before purchasing any product.

6.3

A concentration of higher-risk Products in your investment portfolio may increase your investment risk. You may wish to diversify your investments to reduce your exposure to concentration risk.

6.4

You should set aside enough emergency funds before you consider investing in a Product and ensure that the funds to be invested can be set aside for the duration of the Product investment period as any premature termination of investment Product may result in substantial losses.