Troubleshooting your Digital Token

Having trouble with your Digital Token, follow these simple steps to resolve your issues.

Banking Part of: Guides > Guide to your Digital Token

Troubleshooting your Digital Token

More information

  • Blue filter apps or any apps that alter your mobile screen viewing will reduce your screen taps sensitivity when accessing the DBS digibank SG app. Disable such apps/settings first before logging in.
  • If you have a firewall or device security app installed, check if you have granted access to digibank app via your security/firewall app

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