Troubleshooting Guide

Have trouble with your digibank or Paylah? Follow these troubleshooting steps.

What issue are you facing?

Step 1

Check if App is updated to the latest version.

  • digibank mobile
    Download the latest digibank mobile app
    open account qr

  • DBS Paylah
    Click the link below to download the latest app version:

Step 2

Check if Mobile Phone Operating Systems is the latest version.
You can choose to enable auto OS update or follow these steps:

  • iOS devices
    Settings > General > Software Update

  • Android devices:
    Settings > Software Update

Step 3

Restart your phone.
If you are facing the same issue after restarting, you may delete your app and reinstall the latest app version.

Step 1

Check our Scheduled Maintenance.

Step 2
Attempt your login again.
  • Clear your cache after each failed login before you attempt your login again.
  • If your login is still unsuccessful after repeated tries, it could be your Internet Service Provider (ISP), Local Area Network (LAN), or our system is facing intermittent slowness/ problems. In this case, you should attempt your log in a while later.
Step 3
Reset your digibank User ID or PIN.
Please reset your PIN to reactivate your account.

Learn more about how to Reset digibank PIN.

Click on the links below to learn how to resolve common issues faced related to digital token: For any other issues faced, refer to Troubleshooting your Digital Token.
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