Apply for an Account There are various channels which you may open a new account with us. The most convenient method would be via iBanking or digibank.
Documents Required for Account Opening For Online Account Application, you will need to upload photos or scanned copies of the required documents. For Branch Account Application, you will need to bring along the physical copy of the required documents.
Check Account Balance You can check your account balance using iBanking, digibank, SMS Banking, Phone Banking, DBS/POSB ATM and Video Teller Machine (VTM).
Unrecognisable Transactions Common scenarios of unrecognisable transactions includes transactions made at petrol stations or merchants reflected as their parent company instead.
Convert DBS Autosave Account Convert your existing DBS AutoSave account to a DBS Multi Currency Account or a DBS Multiplier Account without a change in your account number and services.
Local Cash Withdrawal Withdraw cash locally from our islandwide network of Self-Service Banking Machines or using POSB Cashpoint.
Deposit Cash Deposit cash into a DBS/POSB Account easily via our Cash Deposit Machines available islandwide.
Deposit Coins Deposit coins into a DBS/POSB Account easily via our Coin Deposit Machines available islandwide.
Apply for DBS PayLah! Download DBS PayLah! and perform hassle free funds transfer instantly with just a recipient’s mobile number.
Use DBS PayLah! Instantly send and receive money, request for funds and pay bills/selected online merchants with PayLah!.
Apply for Phone Banking Apply for Phone Banking for a safe, convenient and accessible way to check your account balance and transactions 24/7.
Use Phone Banking Use Phone Banking for a safe, convenient and easy way to check your account balance and transactions any time, anywhere.
Activate New Card You can activate your new card easily using SMS Banking, iBanking, digibank or at our DBS/POSB ATM and Video Teller Machine (VTM).
Transact & Withdraw in Foreign Currency Overseas Enable your Card for overseas usage to transact and withdraw foreign currency overseas. Avoid foreign exchange and debit card fees by using a DBS Visa Debit Card linked to a DBS Multi-Currency Autosave (MCA) Account.
Replace ATM/Debit Card Holding on to a damaged, worn out or lost your ATM/Debit card? Request for a replacement instantly.
Lost or Stolen Card If your ATM, Debit or Credit card is Lost or Stolen, please block your cards(s) immediately using our online services and request for a replacement instantly.
Unable to Withdraw and Transact Common reasons include exceeding daily withdrawal limit, using an expired or blocked card, card not activated for overseas usage or not supported by overseas ATM.
PIN & PAY Without PIN & PAY function available, DBS/POSB Debit & Credit Cards will follow the usual Signature/Contactless based international payment methods for transactions performed in foreign countries.
Reset Card PIN Reset your Card PIN immediately via iBanking, digibank or Video Teller Machine (VTM).
Change Card PIN You can change your Card PIN at any of our DBS/POSB ATM and Video Teller Machine (VTM).
Change ATM Card Limit You can change your ATM card's Nets, Withdrawal & 3rd Party Funds Transfer limit immediately using our Video Teller Machine (VTM).
Overseas Card Transaction Fees Transactions made overseas or through an overseas based online merchant will incur up to 3.25% foreign transaction fee.
Overseas Withdrawal Charges Withdrawal fees are waived if you withdraw using Plus/Cirrus/UnionPay Card via Westpac Group ATMs in Australia and DBS Hong Kong, Plus/Cirrus Card in DBS Taiwan and Plus Card via DBS ATMs in India and Indonesia. There will be a fee for withdrawals via all other overseas ATMs.
Card Cancellation Cancel your Credit, Debit or ATM Card easily through our new digital banking service.
Issuing a Cheque Write the full name of the payee as per the payee's bank records and sign the cheque accordingly as per our bank records.
Purchase a Demand Draft Purchase a foreign currency cheque easily via iBanking, and have it mailed or self collected.
Deposit a Cheque Provide your full name as per Bank's records, your bank account number and contact number at the back of the cheque and ensure the issuer's signature is present on the front of the cheque before depositing it at our Quick Cheque Facilities.
Deposit Cheque Wrongly Not all wrongly deposited cheques are void - learn what to do for the various situations listed here.
Multiple Names in Cheque Cheques addressed to two persons can be deposited into a joint account belonging to them, or to either person's personal account depending on how the cheque is written.
Cheque Clearing Understand when you should deposit your cheque to ensure that funds are made available in time.
Cheque Cancellation You can perform cheque cancellation with a lower fee via Phone Banking easily.
Returned Cheque Reasons When a cheque could not be cleared, the receiver will receive an Image Return Document (IRD) stating reasons for the return.
Returned Cheque Fees The charge for every returned cheque is S$40. If the issuer's account goes into an overdraft, an additional minimum overdraft interest fee of S$20 will be charged.
Request for New Cheque Book If you have used up your cheques and require a New Cheque Book, request it through our Phone Banking or Video Teller Machine (VTM).
Foreign Currency Cheque Deposit Local USD cheques are cleared for free. Non-local USD cheques require a minimum of 21 working days to clear, and is charged a clearing fee of 1/8% of the cheque value (min. S$10 and max. S$100).
Wrong Local Funds Transfer Contact the account holder directly or visit any DBS/POSB Branch with your NRIC/Passport to fill up an Indemnity Form.
Timing and Limits for Overseas Funds Transfer Overseas Funds Transfer will generally be completed within 2 to 4 working days. With DBS Remit, you can now perform same day transfers to selected countries within the cut-off times.
Change Overseas Funds Transfer Limits Change your limits easily via iBanking. The default daily transfer limit for Overseas Funds Transfers is set at S$1.00. You can increase this up to S$200,000.
Wrong Overseas Funds Transfer Visit any DBS/POSB Branch with your NRIC/Passport to apply for a Tracer, Amendment or Cancellation of your wrong transfer.
Terminate GIRO Arrangement Find out how you can terminate a GIRO arrangement easily using digibank Online or our Video Teller Machine (VTM).
Top Up Mobile Prepaid Number Avoid the hassle of getting a prepaid top up card – simply top up your mobile prepaid number instantly via iBanking, SMS Banking or PayLah!.
Top Up PayPal Link your Paypal account and perform top ups easily via iBanking.
Consolidated Statements This is a month end statement containing details on your deposit accounts, investments and loan products, and are consolidated based on the mailing address associated with these accounts.