At a Glance

You can now send your funds to the Land of Smiles instantly with a few taps on your digibank app! PayNow-PromptPay is a funds transfer service that allows users to make transfers between Singapore and Thailand bank accounts seamlessly with the use of registered mobile numbers. Simply key in the Thai mobile number linked to the desired account and make transfers to your loved ones anytime, anywhere.

 

Key information

  • Send funds anytime with 24/7 transfers via mobile numbers
  • Secure and instant funds transfers
  • Transfers must be funded by an SGD wallet
  • Maximum transfer amount of SGD1,000 per day
  • No fees for a limited time
 

Here’s how to use PayNow-PromptPay:

Via digibank

Step 1: Launch digibank and log in
Step 2: Tap on <Pay & Transfer>
Step 3: Tap on <PromptPay (Thailand)>
Step 4: Select bank account to transfer from
Step 5: Enter Thai mobile number and transfer amount
Step 6: Tap <Next>
Step 7: Review information and tap on <Transfer Now>


Transfers can also be done via PayLah!. Find out more.
Note that with effect from 6 September 2021, this service will no longer be available on PayLah! You can continue to send money overseas to Thailand using DBS digibank app.
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Frequently Asked Questions

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General

The purpose of this connection is to facilitate cross border funds and provide a convenient (24/7), fast (near real time), secure and cost-effective means of cross border funds transfer between Thailand and Singapore bank customers.

In essence, users of Singapore's PayNow and Thailand's equivalent PromptPay will be able to send money instantly and securely across the two countries with their mobile phone numbers that have been registered with PayNow and PromptPay respectively (“Mobile Proxies”).


Singapore participating banks
DBS, OCBC, UOB

Thailand participating banks
Bangkok Bank, Kasikorn Bank, Krung Thai Bank, Siam Commercial Bank

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Transfer

Please note you will receive two notifications if your funds are successfully transferred to your recipient. The first notification indicates a successful submission of your request. An additional notification will be sent to you when the transfer has been made. You can also refer to your bank account balance to check if the funds have been successfully debited.


As part of the PayNow-PromptPay service, a sender may ‘look up’ a Mobile Proxy to see the name which is associated with that Mobile Proxy, before initiating a transfer. The purpose of this feature is to provide the sender with a degree of assurance that he will be transferring the funds to his intended recipient, and so help to prevent erroneous transfers.


No. Your name will be partially masked. This will provide the sender with reasonable assistance in identifying his intended recipient, without disclosing your full name.


The Thailand recipient needs to have registered for PromptPay with one of the Thai banks participating in PayNow-PromptPay.


There is no need to re-register your mobile number if you are already registered with one of the PayNow-participating banks.


Transaction amount is capped daily at SGD1,000 per user per day, shared between PayLah!, digibank and iWealth apps.

There is a minimum transaction amount of SGD10 via digibank and iWealth apps.


The transfer is real-time and will reach your recipient almost instantaneously.


No. You can only transfer funds to an individual in Thailand via his Thailand Mobile number.

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Receiving funds

You can only receive funds via PayNow-PromptPay into your bank account if you are PayNow-registered via the Mobile Proxy.

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Fees & Charges

Currently, we do not charge any fees for PayNow-PromptPay service.

However, for recall of funds from Thailand recipient, there will be a recall fee of THB300. The amount will also be subject to FX losses, depending on the prevailing rate.


No, board rate for SGDTHB will be applied for any amount. You can refer to for indicative rate.
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Notifications

Yes, you will receive an email notification to your DBS-registered email address.


Yes. For transfer via digibank or iwealth app, you will receive this notification via email, SMS or Push note, according to your PayNow alerts setting. You can change this under ‘Manage alerts’ page.

For transfer via PayLah! App, you will receive the notification via email.

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Other

To use the PayNow-PromptPay service, you will need to be registered for PayNow. By registering for PayNow, you agree to the Terms and Conditions Governing Accounts and Terms and Conditions Governing Electronic Services, which apply to both the PayNow service and the PayNow-PromptPay service.

PayNow users will be automatically opted into the PayNow-PromptPay service. In order to opt out of the PayNow-PromptPay service, you would need to de-register yourself from the PayNow. This would mean opting out of both the PayNow-PromptPay service and the PayNow service.

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