Waive Credit Card / Cashline Fees & Charges

Submit your waiver request for an annual fee, finance or late charge via our digital services.

Part of: Guides > Digital Services

Important information

  • Fee waiver requests are only accepted via the automated system.
  • Fee waiver request via DBS digibot & Phone Banking is not available between 2345 hrs to 0030 hrs and 0230 hrs to 0245 hrs daily (excluding Sunday and Public holiday).
  • An email/SMS will be sent to you as per your registered bank record on the status of your waiver request within 3 working days.
  • For DBS Altitude Credit Card, a bonus of 5,000 DBS Points were credited to your account when the annual fee was charged. Upon successful annual fee waiver, we will reverse 5,000 DBS Points within 3 working days. However, if there are insufficient DBS Points in your account, you will be charged S$0.0385 per DBS Point. Terms and conditions apply.

How to waive Credit Card / Cashline Fees & Charges

There are various channels through which you may request a waiver of your Credit Card / Cashline Fees & Charges with us.

DBS digibot
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1
Step 1
Click on located at the bottom right.
2
Step 2
Type Fee Waiver into the chat.
3
Step 3
Tap on Fee Waiver followed by Authenticate me.
4
Step 4
Complete the authentication using either your iBanking Login or Card & PIN.
5
Step 5
Select Credit Cards Fee Waiver.
6
Step 6
Select the Type of Fee Waiver you wish to apply for.
7
Step 7
Select the Credit Card Account to be waived.
8
Step 8
Review and Confirm the details and tap on Confirm.
phone frame
slider
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1
Step 1
Click on located at the bottom right.
2
Step 2
Type Fee Waiver into the chat.
3
Step 3
Tap on Fee Waiver followed by Authenticate me.
4
Step 4
Complete the authentication using either your iBanking Login or Card & PIN.
5
Step 5
Select Cashline Fee Waiver.
6
Step 6
Select Type of Fee you wish apply a waiver for.
7
Step 7
Select the Cashline Account to be waived.
8
Step 8
Review and Confirm the details and tap on Confirm.
  • Dial 1800 111 1111 (from Singapore) or (+65) 6327 2265 (from Overseas).
  • For the English menu, press 1. For the Mandarin menu, press 2.
  • Hold on the line until you are prompted to enter your NRIC / Debit Card no. / Credit Card no. or Phone Banking User ID.
  • Enter your Phone Banking PIN, or press 1 if you wish to continue to be authenticated by SMS OTP on your registered mobile number instead. If you don’t have a Phone Banking PIN, you will automatically be offered to be authenticated by SMS OTP.
  • Press 1 if you were authenticated by SMS OTP, or Press 2 if you were authenticated by Phone Banking, for Fee Waiver Request.
  • Press 1 for Credit Card Fee Waiver or Press 2 for Cashline Fee Waiver.
*Bank will review your waiver eligibility and an email/SMS will be sent to you as per your registered bank record within 3 working days.


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