Cancel PayNow Profile

Deregister your PayNow profile instantly via DBS digibank, SMS Banking or digibot.

Part of: Guides > Your Guide to digibank Online, Your Guide to PayNow

How to deregister your PayNow profile

There are various channels which you may cancel your PayNow with us. The most convenient method would be via SMS Banking.

SMS Banking
Simply send an SMS in the following formats to deregister:

NRIC Deregistration
SMS to 77767 in this format:

Paynow <space> Deregister <space> NRIC to 77767

e.g. Paynow Deregister NRIC

Mobile Number Deregistration
SMS to 77767 in this format:

Paynow <space> Deregister <space> Mobile to 77767

e.g. Paynow Deregister Mobile
  • Step 1: Log in to digibank Mobile with your Touch / Face ID or digibank User ID & PIN.
  • Step 2: Pay & Transfer and select PayNow.
  • Step 3: Your Profile and select the PayNow Profile you wish to deregister.
  • Step 4: Tap on the menu located at the top right of your screen and select Deregister.
  • Step 5: Once prompted, select Yes, deregister to complete the deregistration request.

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  • Step 1: Log in to digibank Online with your User ID and PIN
  • Step 2: Complete the Authentication Process.
  • Step 3: Under Transfer, select To Mobile Number or NRIC (PayNow).
  • Step 4: Select Edit under My Registrations followed by Delete beside your PayNow profile.
  • Step 5: Verify the details and click Submit to complete the deregistration.

Apply for digibank Online

  • Step 1: Click here to launch digibot.
  • Step 2: Click on Yes to proceed.
  • Step 3: Authenticate yourself using Internet Banking login or ATM Card + PIN.
  • Step 4: Select Deregister my PayNow.
  • Step 5: Select the proxy (Mobile or NRIC/FIN) which you would like to deregister your PayNow for.
  • Step 6: Confirm if the Mobile no. or NRIC/FIN is accurate before clicking Confirm.
  • Step 7: Your deregistration status will be shown on screen.
If you are deregistering on behalf of your child who is less than 16 years old, click here for a different set of instructions.

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