Cancel or Reject an EDP/EDP+

Learn how to cancel an EDP/EDP+ you’ve issued, or reject one you’ve received via digibank mobile.

Important information

  • EDP/EDP+ can only be cancelled before the expiry date if the recipient hasn’t cashed it out.
  • If you’ve sent an EDP+, reach out to the recipient and request them to reject the payment through their banking app. Alternatively, submit an indemnity form at any DBS/POSB branch to request the cancellation.

How to cancel or reject an EDP/EDP+

phone frame
login
pay & transfer dashboard
status tab
cancel edp
select reason
cancel success
1
Step 1
Log in to digibank mobile with your Touch / Face ID or digibank User ID & PIN.
2
Step 2
Tap on Pay & Transfer at the bottom and select EDP.
3
Step 3
Tap on Status and under Issued, select the payment you wish to cancel.
4
Step 4
Review the payment details and tap on Cancel EDP.
5
Step 5
Enter the reason for cancelling and tap on Cancel EDP.
(Note: Your recipient will be able to view this reason)
6
Step 6
You've successfully request to cancel your EDP. Status will be updated once your request is processed.
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Reach out to the recipient and request them to reject the payment on their banking app. Alternatively, submit an indemnity at any DBS/POSB branch to request the cancellation of EDP+.

Remember to bring along your NRIC/Passport when visiting our branches.
phone frame
login
pay & transfer dashboard
review & cash out
reject
select reason
reject success
1
Step 1
Log in to digibank mobile with your Touch / Face ID or digibank User ID & PIN.
2
Step 2
Tap on Pay & Transfer at the bottom and select EDP.
3
Step 3
Under Status, select the Received tab and tap on Review & cash out on the payment that you wish to cash out.
4
Step 4
Review the EDP details and tap on Reject.
5
Step 5
Enter the reason for rejecting and tap on Reject EDP.
(Note: Your sender will be able to view this reason)
6
Step 6
You've successfully request to reject your EDP. Status will be updated once your request is processed.
Get the latest DBS digibank mobile app now!
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