Replace ATM/Debit or Credit Card

Holding on to a damaged, worn out or lost your card? Request for a card replacement instantly using our self-service options.

Banking Part of: Guides > Card Replacements, Go Travel with DBS, Digital Services

Important information

  • Please ensure that your address is updated before requesting for a card replacement. Need to update your address? Learn More.
  • Refer to our Guide to Card Replacement for things to look out for when you replace your card.

Your replacement options

Chat Banking
Replace Card via Chat Banking
5 simple steps
Click on the numbers to view screens.
Click on the Digibot Icon located at the bottom right.
Select My card is damaged, I need a replacement.
Followed by Authenticate Me.
Authenticate using either your iBanking login or your Card & PIN.
Select your card to be replaced and a new card will be sent to you within 5 working days.
Replace Card via Chat Banking

5 simple steps
Click on the numbers to view screens.
Click on Digibot Icon located at the bottom right.
Select My card is damaged, I need a replacement.
Followed by Authenticate Me.
Authenticate using either your iBanking login or your Card & PIN.
Select your card to be replaced and a new card will be sent to you within 5 working days.
Apply for digibank Online now!
Get Started
Mobile Banking App
Replace Card via digibank Mobile
6 simple steps
Click on the numbers to view screens.
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Log in to digibank Mobile and tap More
Under Manage Card & Loans, select Replace/Block Card
Select the reason for replacement.
Select the card to be replaced.
Review your request and tap Replace Card.
Your new card will be sent to you within 5 working days.
Replace Card via digibank Mobile

6 simple steps
Click on the numbers to view screens.
1
2
3
4
5
6
Log in to digibank Mobile and tap More.
Under "Manage Card & Loans", select Replace/Block Card.
Select the reason for replacement.
Select the card to be replaced.
Review your request and tap Replace Card.
Your new card will be sent to you within 5 working days.
Get the latest DBS digibank Mobile app now!

Online Form
Click here to request replacement
  • Login using your Identity Number, Last 4 digits from Any of your Cards and Your Card PIN.
  • Authenticate using the 6-digit SMS OTP sent to your registered mobile number.
  • Select the Reason of Replacement and your Card to be Replaced.
  • Verify the details and click Submit to complete the Card Replacement Request.

More information

  • You will receive your replacement Card & PIN separately within 5 working days from the requested date.
  • If you require an immediate ATM/Debit card replacement, please visit our Virtual Teller Machine with your NRIC, ATM/Debit/Credit Card or Passport to request for an instant replacement. Find the nearest Video Teller Machine (VTM) using our Locator.
  • Effective 21 April 2017, the POSB GO!, POSB Active, POSB Multitude and DBS MoneySmart Debit Cards will be discontinued. Hence, replacing your POSB Go! card with a PAssion POSB Debit Card will automatically terminate the above mentioned card(s), if any, and the account linkages will be transferred to your new PAssion POSB Debit card.
  • A replacement Debit / Credit Card is mailed to you 2 months prior to its expiry date, if you did not receive or had misplace your replacement card after its expiry date, please perform a manual replacement.

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