Replace ATM/Debit or Credit Card

Holding on to a damaged, worn out or lost your card? Request for a card replacement instantly using our self-service options.

Banking Part of: Guides > Card Replacements, Go Travel with DBS, Digital Services

Important information

  • Please ensure your address is updated before requesting for a card replacement. Need to update your address? Learn More.

Your replacement options

Chat Banking
Chat Banking with DBS
5 steps to login
Click on the numbers to view screens.
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Click on the "Digibot Icon" located at the bottom right
Select "My card is damaged, I need a replacement"
Followed by "Authenticate me"
Authenticate using either your iBanking login or your Card & PIN
Select your card to be replaced and a new card will be sent to you within 5 working days
Chat Banking with DBS

5 steps to login via desktop
Click on the numbers to view screens.
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Click on Digibot Icon located at the bottom right
Select "My card is damaged, I need a replacement"
Followed by "Authenticate me"
Authenticate using either your iBanking login or your Card & PIN
Select your card to be replaced and a new card will be sent to you within 5 working days
Mobile Banking App
Mobile Banking with DBS
6 steps to replace
your damaged card
Click on the numbers to view screens.
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Log in to digibank Mobile and tap "More"
Under "Manage Card & Loans", select "Replace/Block Card"
Select the reason for replacement
Select the card to be replaced
Review your request and tap "Replace Card"
Your new card will be sent to you within 5 working days
Mobile Banking with DBS

6 steps to replace your damaged card
Click on the numbers to view screens.
1
2
3
4
5
6
Log in to digibank Mobile and tap "More"
Under "Manage Card & Loans", select "Replace/Block Card"
Select the reason for replacement
Select the card to be replaced
Review your request and tap "Replace Card"
Your new card will be sent to you within 5 working days
Get the latest DBS digibank Mobile app now!

Online Form
Click here to request replacement
  • Login using your Identity Number, Last 4 digits from Any of your Cards and Your Card PIN.
  • Authenticate using the 6-digit SMS OTP sent to your registered mobile number.
  • Select the Reason of Replacement and your Card to be Replaced.
  • Verify the details and click Submit to complete the Card Replacement Request.

More information

  • You will receive your replacement Card & PIN separately within 5 working days from the requested date.
  • If you require an immediate ATM/Debit card replacement, please visit our Virtual Teller Machine with your NRIC, ATM/Debit/Credit Card or Passport to request for an instant replacement. Find the nearest Video Teller Machine (VTM) using our Locator.
  • Refer to our Card Replacement Guide for things to look out for when you replace your card.
  • Effective 21 April 2017, the POSB GO!, POSB Active, POSB Multitude and DBS MoneySmart Debit Cards will be discontinued. Hence, replacing your POSB Go! card with a PAssion POSB Debit Card will automatically terminate the above mentioned card(s), if any, and the account linkages will be transferred to your new PAssion POSB Debit card.

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