Replace Credit/Debit/ATM Card

Holding on to a damaged, worn out or lost your card? Request for a card replacement instantly using our self-service options.

Part of: Guides > Card Replacements, Go Travel with DBS, Digital Services


Important information

  • Ensure that your address is updated before requesting for a card replacement. Need to update your address? Learn More.
  • Take note of these information for card replacement.

How to replace Credit/Debit/ATM Card

There are various channels which you may replace your Credit/Debit/ATM card with us. The most convenient method would be via digibank mobile.

digibank mobile
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Step 1
Log in to digibank mobile with your Touch / Face ID or digibank User ID & PIN.
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Step 2
Tap on More.
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Step 3
Under Manage Cards & Loans, select Replace/Block Card.
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Step 4
Select the Reason for Replacement.
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Step 5
Select the Card you wish to replace.
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Step 6
Enter Your Name to appear on the card. The name should not exceed 19 characters and it should not include any special symbols. Once done, tap on Next.
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Step 7
Review your request and tap Replace Card.
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Step 8
You will receive your new card within 5 working days for Singapore addresses and at least 14 working days for overseas addresses.
Get the latest DBS digibank mobile app now!
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Step 1
Log in to digibank online with your User ID & PIN.
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Step 2
Complete the Authentication Process.
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Step 3
Under Home, click on Cards and select the Card that you would like to replace.
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Step 4
Under Card details, click Manage and select Replace damaged card.
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Step 5
Select Credit Card or Debit Card.
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Step 6
Select the card to be replaced.
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Step 7
Confirm your mailing address for the card replacement and click Yes or No.
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Step 8
Enter your name to appear on the card.
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Step 9
Review your request and click Proceed.
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Step 10
Your card has been replaced successfully. You will receive your new card within 5 working days for Singapore addresses and at least 14 working days for overseas addresses.
Already a digibank user?

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Not yet a digibank user?

For customers with ATM/Debit/Credit Card

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Step 1
Click on Digibot Icon    located at the bottom right.
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Step 2
Type Replace Card.
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Step 3
Select Replace Damaged Card.
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Step 4
Select Type of Card for replacement.
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Step 5
Click Authenticate me to complete the authentication using either your iBanking Login or Card & PIN.
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Step 6
Select the Card you wish to replace.
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Step 7
Confirm your Mailing Address.
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Step 8
Enter Your Name to appear on the card. The name should not exceed 19 characters and it should not include any special symbols.
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Step 9
Click Proceed to submit your request. You will receive your new card within 5 working days for Singapore addresses and at least 14 working days for overseas addresses.
Launch our digibot now!

More information

  • You will receive your replacement card & PIN (if any) separately within 5 working days for Singapore addresses and at least 14 working days for overseas addresses from the requested date.

    Note:
    • For activation of renewal card or damaged card replacement, use the same PIN as your previous card, or the PIN you have created upon online application.
    • If you have received a PIN mailer, enter your PIN accordingly.
    • If you did not receive a PIN mailer or have forgotten your PIN, you may activate your replacement card and reset your PIN instantly via digibank. Find out how you can Reset Card PIN.
  • A replacement ATM/Debit/Credit Card is mailed to you 2 months prior to its expiry date, if you did not receive or had misplace your replacement card after its expiry date, please perform a manual replacement.
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