Pack for peace of mind this holiday

Policy Coverage

What are the new enhancements for TravellerShield Plus?

As of 31st May 2024, Chubb has made several notable enhancements to TravellerShield Plus, including but not limited to these covers, up to the limits specified in the policy schedule:

  • 100% reimbursement of irrecoverable costs for the cancellation of a Journey due to the Involuntary Loss of Employment of the Insured Person
  • Irrecoverable Loss of Frequent Flyer Miles and/or Hotel Loyalty Points
  • Higher overall limits for claims due to COVID-19

For more details, please refer to the Policy Wording. The enhancement will automatically be applied to all active policies with expiry date on 31st May 2024 or later. There is no action required on your end.

Am I covered for flight delays?
  • TravellerShield Plus: Cover only starts after your flight is delayed for 6 hours. You will receive S$100 cash payout per 6-hour block, where the maximum payout limit is capped at S$1,200, S$1,600 & S$2,000 for Classic, Premier and Platinum plans respectively.
  • FlySmart Flight Delay Cover (available after purchase of a TravellerShield Plus Single Trip Individual policy):
    • FlySmart Flight Delay Cover allows you to automatically receive additional compensation for delays as short as 30 minutes, up to 6 hours. You will receive up to S$200 cash payout and a S$10 eGift card for your flight delay. No filing of claim is required.
    • Please note that there is an additional premium payable for this benefit. This cover is only applicable for Single Trip policies and for flights departing from Singapore Changi Airport.
    • Please refer to the FlySmart Flight Delay Cover policy wording for the full specifications, conditions and exclusions.
When can I apply for TravellerShield Plus?

You can apply for TravellerShield Plus as long as your departure date is within 365 days from the date of application.

When does the cover commence and end for each trip?

Cover starts from the time you leave your place of residence in Singapore to go directly to the departure point, or three hours before the scheduled departure time of the carrier in which you have arranged to travel, whichever is later.

Cover shall end at the time you return to your place of residence in Singapore, three hours after the scheduled arrival time of the carrier in which you travel, or the date on which the policy is terminated, whichever is earlier.

Are leisure activities such as winter sports, snorkelling and hot air ballooning covered under TravellerShield Plus?

Yes, TravellerShield Plus Premier and Platinum Plans cover leisure adventurous activities such as bungee jumping, sky diving, paragliding, helicopter rides for sightseeing, hot air ballooning, jet skiing, mountaineering at mountains below the height of 3,000 metres above sea level, skiing or snowboarding within official approved areas of a ski resort, canoeing or white water rafting with a qualified guide and below Grade 4 (of International Scale of River Difficulty), and underwater activities involving artificial breathing apparatus for diving (up to a maximum depth of 30 metres with a qualified diving instructor or a qualified divemaster and with recognised diving certification). These activities must be done for leisure purposes and with a licensed operator.

Pre-Existing Medical Condition

Can I buy TravellerShield Plus if I have pre-existing medical or physical conditions?

Yes, you can still buy TravellerShield Plus. To be covered for your pre-existing condition(s) you will need to select the Pre-Existing Medical Condition Benefit add-on during application.

Please note that there is an additional premium payable for this benefit. This benefit is applicable for Single Trip policies of up to 30 days duration and for customers up to the age of 75.

Does the add-on Pre-Existing Medical Condition Benefit cover all of my pre-existing medical conditions?
The cover is still subject to exclusions in the policy. Any mental and/or nervous disorder, HIV, AIDS or AIDS related complications, pregnancy, complications of venereal disease or terminal illness are not covered. For the full list of exclusions, please refer to the policy wording.

Amend/ Cancel Your Policy

How can I inform Chubb if I need to amend my travel details?

You may contact Chubb’s Customer Service Hotline at +65 6398 8797 (Mondays to Fridays, 9.00am to 5.00pm, excluding Public Holidays) or via email at [email protected]

Will there be any refund of premium if I cancel my policy?

For a Single Trip Policy, there will not be any refund of the premium once the Certificate of Insurance is issued.

For an Annual Multi-Trip Policy, you may cancel this policy at any time by giving notice to Chubb, provided no claim has arisen during the period of insurance. In the event of such cancellation, Chubb will apply a short rate refund.

Please refer to the policy wording for details of refund.

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