You are covered for claims that are not relating to COVID-19 if you purchased your policy:

• On or after 16 October 2020 subject to all policy terms, conditions and exclusions; or
• Before 16 October 2020 if the travel adhered to the MOH updates on Border and Community Measures, subject to all policy terms, conditions and exclusions.

Claims related to COVID-19 are not covered under TravellerShield Plus.
For more information, please refer to Chubb’s FAQs here.

Customers (including foreigners) aged 18 years and above who are Singapore residents.

Singapore Resident means a Singapore citizen, Singapore Permanent Resident, or foreigner holding a valid Work Permit, Employment Pass, Dependant’s Pass, Long-Term Visit Pass or Student Pass upon commencement of any journey.

A Single Trip Policy means a policy issued for the selected plan where you can only make a single journey to the selected region of travel during the period of insurance. The period of insurance must not exceed 180 consecutive days.

An Annual Multi-Trip Policy allows you to make unlimited number of overseas trips during the period of insurance, provided each trip does not exceed 90 consecutive days from the departure date.

A Single Trip Family Plan provides cover for you, your partner and any number of you and/or your partner’s child(ren), grandchild(ren), niece(s), nephew(s) or cousin(s) who is/are a Singapore resident aged between 1 month old and below 18 years old, or up to 23 years old whilst they are full-time students at an accredited institution of higher learning on the commencement of any journey.

For an Annual Multi-Trip Family Plan, it provides cover for you, your partner and any number of your child(ren). The insured persons under the Annual Multi-Trip Family Plan are not required to travel together on a journey. However, child(ren) who is/are below 12 years of age must be accompanied by at least one adult for any journey made during the period of insurance.

Partner means your spouse, de-facto partner with whom you have been living permanently with, for at least 3 months or more, prior to the effective date of your policy.

A Single Trip Couple Plan provides cover for you and your partner who are travelling together on the same journey.

For an Annual Multi-Trip Couple Plan, it provides cover for you and your partner without the need for both of you to travel on the same journey.

Child(ren) means your unmarried dependent child(ren) including step or legally adopted child(ren) who is/are at least 1 month old and below 18 years old.

Yes, you may purchase a Single Trip Policy for your child if he/she is above 1 month old and below 18 years old at the commencement of any journey.

If your child is under the age of 12 years old, he/she must be accompanied by an adult for any journey made during the period of insurance.

The benefits payable under the policy will be subject to the limit for child insured person.

Simply select all the countries you will visit except Cuba on the TravellerShield Plus online application form.

For example, if you are travelling to Bangkok, Hong Kong SAR and USA, just select all 4 countries in the ‘Destination’ option. The website will auto detect USA as the farthest country and premium quoted for Region 3 will be shown.

Region 1: Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines, Thailand and Vietnam.

Region 2: China, Hong Kong SAR, Macao SAR, Taiwan, Korea, Australia, New Zealand, Japan, India, Sri Lanka, Mongolia, Timor-Leste and including Region 1.

Region 3: Worldwide including Nepal, Tibet, Region 1 and 2 but excluding Cuba, USA and Canada.

Region 4: Worldwide excluding Cuba.

You can apply for TravellerShield Plus as long as your departure date is within 180 days from the date of application.

Yes, however, you are only eligible for the Single Trip Policy. For an insured person aged 70 years old and above, there are specified sum insured amounts on certain benefits.

Please refer to the policy wording for details of coverage.

Cover starts from the time you leave your place of residence in Singapore to go directly to the departure point or three hours before the scheduled departure time of the carrier in which you have arranged to travel, whichever is later. Cover shall end at the time you return to your place of residence in Singapore, three hours after the scheduled arrival time of the carrier in which you travel or the date on which the policy is terminated, whichever is earlier.

Yes, TravellerShield Plus Premier and Platinum Plans cover leisure adventurous activities such as bungee jumping, sky diving, paragliding, helicopter rides for sightseeing, hot air ballooning, jet skiing, mountaineering at mountains below the height of 3,000 metres above sea level, skiing or snowboarding within official approved areas of a ski resort, canoeing or white water rafting with a qualified guide and below Grade 4 (of International Scale of River Difficulty), and underwater activities involving artificial breathing apparatus for diving (up to a maximum depth of 30 metres with a qualified diving instructor or a qualified divemaster and with recognised diving certification). These activities must be done for leisure purposes and with a licensed operator.

For a Single Trip Policy, there will not be any refund of the premium once the Certificate of Insurance is issued.

For an Annual Multi-Trip Policy, you may cancel this policy at any time by giving notice to Chubb, provided no claim has arisen during the period of insurance. In the event of such cancellation, Chubb will apply a short rate refund.

Please refer to the policy wording for details of refund.

Yes, you can still buy TravellerShield Plus. To be covered for your pre-existing condition(s) you will need to select the Pre-Existing Medical Condition Benefit add-on during application. Please note that there is an additional premium payable for this benefit. This benefit is applicable for Single Trip policies of up to 30 days duration and for customers up to the age of 75.

A pre-existing medical condition refers to any condition which you are reasonably aware of and have received medical treatment, diagnosis, advice or have been prescribed drugs in the last 12 months preceding the commencement of your journey.

• Asthma
• Cancer
• Diabetes
• Heart conditions
• Hypertension (or high blood pressure)
• Stroke

Yes, a bodily injury is considered a pre-existing medical condition if you are reasonably aware of and have received medical treatment, diagnosis, advice or have been prescribed drugs in the last 12 months, preceding the commencement of your journey.

No, the Pre-Existing Medical Condition Benefit will be added to the TravellerShield Plus policy under the same plan (Platinum).

Yes, you can add on the Pre-Existing Medical Condition Benefit for any of the insured persons at an additional premium.

No. This benefit does not provide cover for medical expenses (arising from a pre-existing medical condition) incurred in Singapore. It only provides coverage if the medical expenses were incurred overseas, during your trip.

Yes, you can add on this benefit as long as your request is made before your trip commences. Please contact Chubb Customer Service Hotline at +65 6398 8797 (Mondays to Fridays, 9.00am - 5.00pm, excluding Public Holidays) for assistance.

No, you do not need to submit any medical records.

The cover is still subject to exclusions in the policy. Any mental and/or nervous disorder, HIV, AIDS or AIDS related complications, pregnancy, complications of venereal disease or terminal illness are not covered. For the full list of exclusions, please refer to the policy wording.

Yes, if the insured person with the pre-existing medical condition added on the Pre-Existing Medical Condition Benefit, the policy provides cover for Journey Cancellation and Travel Disruption for all the affected insured persons of the policy.

Please note that there is a 50% co-payment applicable for the insured person with the pre-existing medical condition.

No, insured persons who did not add on Pre-Existing Medical Condition Benefit will not be covered in situations (such as Journey Cancellation or Travel Disruption) which arise as a result of pre-existing medical conditions. Please note that this exclusion will also apply for the rest of the insured persons of the policy.

Yes, exclusions include:

• Any loss or expenses which arise in connection with or contributed by you undertaking any journey against travel advice (including non-essential travel) by the local authorities
• Any government prohibition, regulation or intervention

Please refer to the policy wording for full details of exclusions.

You will receive your policy via email upon successful online application.

You may contact Chubb’s Customer Service Hotline at +65 6398 8797, (Mondays to Fridays, 9.00am to 5.00pm, excluding Public Holidays) or via email at dbscs.sg@chubb.com