Setting up IDEAL access for the first time

Last updated: Sep 2025

Before setting up

Please ensure that you have already applied to use DBS IDEAL. Please refer to the email sent from [email protected] which contains the details that you can use to set up your IDEAL account.

Setting up

When using online banking, all authentication processes require a mobile device, which acts as a digital token.

You will require a mobile device (mobile phone or tablet) to verify your logins and approvals. 

Download the DBS IDEAL mobile app on the mobile device. 
•  Android: Go to Google Play Store. Or scan this QR code to go there:
   

•  iOS: Go to App Store. Or scan this QR code to go there:
   

•  Huawei: Go to App Gallery for Huawei. Or scan this QR code to go there:

     

If you are setting up an IDEAL account for the first time using this email address

 

  1. Open the DBS IDEAL mobile app and select Log in to DBS IDEAL.
     
  2. Enter your registered email address, then select Log in with email.
     
  3. Enter the 6-digit One-Time Password (OTP) sent to your registered email address.
     
  4. Enter your registered mobile number and the 6-digit One-Time Password (OTP) sent to it.
     
  5. Set a login password.
     
  6. Set a 6-digit Digital Token PIN. When approving transactions in future, you will be asked to enter the PIN for greater security.

    We highly recommend you set up biometric authentication on your device for greater security and ease of use. 
If you are setting up an IDEAL account using an email address that is already used for another account.

 

You will receive an email sent from [email protected] and its subject is ‘Welcome to DBS IDEAL’. It contains a One-Time Registration Code (OTRC) and setup instructions.  

The code is valid for 30 days, so please set up your account as soon as possible. 

  1. Open the DBS IDEAL mobile app. 
     
  2. Select Log in to DBS IDEAL, then Log in with organization ID.
     
  3. Enter your Organisation ID, User ID and One-Time Registration Code (OTRC) in the PDF file attached in the email, eWelcome Letter. 
     
  4. Enter the 6-digit One Time Password (OTP) sent to your registered email address. 
     
  5. Enter your registered mobile number and the 6-digit One Time Password (OTP) sent to it.
     
  6. Set a login password.
     
  7. Set a 6-digit Digital Token PIN. When approving transactions in future, you will be asked to enter the PIN for greater security. 

    We highly recommend you set up biometric authentication on your device for greater security and ease of use. 
12-hour cooling period

After your digital token is set up on a device, there will be a 12-hour period when high-risk transactions cannot be done.

These include:

  • Add or edit a payee
  • Change contact information

If your account is compromised, this period can help you detect unusual activities on your account in time.
 

Ways to get help
Write to us

Write to us

Our customer support team BusinessCare will respond to you as soon as possible.
Submit an enquiry form.


Call us

Call us

Operating hours: Monday–Friday,
8.30am–8.30pm (excluding public holidays)
Reporting a scam can be done 24/7, at any time.
In Singapore: 1800 222 2200
From overseas: +65 6222 2200


Locate us

Locate us

To drop off forms and for cash transactions,
visit a DBS bank branch.
For other issues, please contact your relationship manager or BusinessCare.