Submit and approve forms on File Exchange Center

Last updated: Nov 2024

Types of files you can upload

The file must: 

  • have a maximum file size of 10 MB 
  • not be protected by password 

You can upload these file types: 

  • For documents: PDF 
  • For graphics: BMP, GIF, JPG, JPEG, PNG 
  • Others: ZIP 
     
Approve forms

Follow these steps to approve files within the File Exchange:

  1. Log in to DBS IDEAL.
     
  2. Go to the main menu and select Files. 
     
  3. Click on File Exchange Center. 
     
  4. Select each file you wish to approve. You may select multiple files.  
     
  5. Select Approve. 
     
  6. A message asking to confirm approval will appear. Review the file details. To proceed, select Approve again. 
     
  7. Once approved, a message will be displayed. 
     
What the status messages mean
  • Bank received: Your form was received and is being processed. For updates on your application, please check the Remarks From Bank.
     
  • Completed: Your form was successfully processed. Email and text (SMS) notifications will be sent to those who uploaded and approved it.
     
  • Bank rejected: Your form was rejected. Email and text (SMS) notifications will be sent to those who uploaded and approved it. For the rejection reason, please check the Remarks from Bank. A list of rejection codes and reasons is provided for your reference. You may make the necessary amendments and resubmit the form. 
Ways to get help
Write to us

Write to us

Our customer support team BusinessCare will respond to you as soon as possible.
Submit an enquiry form.


Call us

Call us

Operating hours: Monday–Friday,
8.30am–8.30pm (excluding public holidays)
Reporting a scam can be done 24/7, at any time.
In Singapore: 1800 222 2200
From overseas: +65 6222 2200


Locate us

Locate us

To drop off forms and for cash transactions,
visit a DBS bank branch.
For other issues, please contact your relationship manager or BusinessCare.