Manage payees / beneficiaries

Last updated: Feb 2026

Add payee

You can add DBS or other banks' payees easily on IDEAL. It is recommended to use DBS IDEAL on a desktop or laptop to do so.

  1. Log in to DBS IDEAL.
     
  2. Go to the main menu, and select Pay & Transfer.
     
  3. Select Payee / Beneficiaries. 
     
  4. Select Create New Payee. 
     
  5. Fill in the necessary payee information (e.g., Transfer Details, Bank Details, Payee Details). If you are making a payment in foreign currencies to another local bank, select Singapore for the Payee country, and then select Other Bank / Wallet provider, followed by Foreign currency / overseas payment.

    Note: It is mandatory to fill in Payee Location, Town/City, and Address Line 1 for overseas payments.
     
  6. Select Submit.

    Depending on your organisation’s policy, you may need an approver to approve the payee. You can also add a new payee from the payment initiation screen. Once the payee is added, you can initiate a payment to this payee.
     

Important information 

  • Beware of scams! Always verify the payee and account number before proceeding.
  • The payee’s name you enter only serves as a reference for you. Processing of payment is based on the account number you provided. 
     
Edit payee

You can edit the payment details of a person or an organization via DBS IDEAL.

  1. Log in to DBS IDEAL.
     
  2. Go to the main menu, and select Pay & Transfer.
     
  3. Select Payee / Beneficiaries.
     
  4. From the payee list, select the payee which you would like to edit the details of.
     
  5. Select Edit.
     
  6. Update the necessary payee information (e.g., Transfer Details, Bank Details, Payee Details). 
    Note: It is mandatory to fill in Payee Location, Town/City, and Address Line 1 for overseas payments.
     
  7. Select Submit.
     
Remove payee

To remove the payment details of a person or an organisation, remove them as a payee.

  1. Log in to DBS IDEAL.
     
  2. Go to the main menu, and select Pay & Transfer.  
     
  3. Select Payee / Beneficiaries. 
     
  4. Select the payee you want to remove, then select Delete. 
     
  5. The payee will be removed immediately.
      
Upload multiple payees

You can upload multiple payees in one step by following below instruction:

  1. Log in to DBS IDEAL.
     
  2. Go to the main menu, and select Pay & Transfer.
     
  3. Select Payee / Beneficiaries.
     
  4. Select Browse for files, or drag and drop your files directly into upload area
    you can get upload file template with instructions on how to fill it by clicking here.
     
  5. Select Confirm Upload.
     
Reminder to reconfirm payee’s details

Aligning to the industry-wide adoption of ISO20022 led by SWIFT for certain payment transactions, you may be prompted to reconfirm payee’s address details before proceeding transactions. 

When prompted to reconfirm payee’s address, you can decide to update or skip for now to proceed with the transaction. You are strongly encouraged to provide the payee’s address details from April 2026. From November 2026, SWIFT will be unable to process payments without payee’s address details. 

Payee address update 

Field Current New
Payee Name 35 Characters 
Can continue input in address line 1		 140 Characters
Payee Address Unstructured

Option to update simple or detailed address format: 

Simple Address Format
Address Line 1
Address Line 2
Post code
Town / City
Country 

Detailed Address format
Street Name
Building Number
Floor
Room
Department 
Sub-department
Country 
Town/City
Postal Code / Zipcode
Country Sub Division
Town Location Name 
District Name

 

For more information on ISO20022 please click here.

 

Ways to get help
Write to us

Write to us

Our customer support team BusinessCare will respond to you as soon as possible.
Submit an enquiry form.


Call us

Call us

Operating hours: Monday–Friday,
8.30am–8.30pm (excluding public holidays)
Reporting a scam can be done 24/7, at any time.
In Singapore: 1800 222 2200
From overseas: +65 6222 2200


Locate us

Locate us

To drop off forms and for cash transactions,
visit a DBS bank branch.
For other issues, please contact your relationship manager or BusinessCare.