Post Implementation Survey

Thank you for choosing DBS as your banking partner. At DBS, we are committed to deliver a joyful experience for our customers through seamless transitions in the implementation DBS solutions to help you achieve your business ambitions. As such, your feedback on our implementation process and customer service is invaluable to us and essential in helping us improve further. We would appreciate it if you could take a few minutes to fill in a short survey on your overall experience with our Implementation Team.

generic

Post Implementation Survey

  • Page1
  • Page2
  • Page3

Page1

*All fields in this section are mandatory.

Company Details

We will not share this email with anyone else or send you any unsolicited email.

Mandate Implementation Details

Page2

*All fields in this section are mandatory.

How would you rate your recent experience with your Implementation Manager in each of the following? For each item, please indicate the appropriate score, using the rating below.

5 – Excellent (Exceeds expectation)
4 – Good (Consistently meet expectation)
3 – Satisfactory (Adequately meet expectation)
2 – Weak (Sometimes fails to meet expectation)
1 – Unacceptable (Never meet expectation)
NA – Not applicable

Q1. How was your experience with your Implementation Manager’s ability to:

1 – Unacceptable, 5 – Excellent
1 – Unacceptable, 5 – Excellent
1 – Unacceptable, 5 – Excellent
1 – Unacceptable, 5 – Excellent
1 – Unacceptable, 5 – Excellent
1 – Unacceptable, 5 – Excellent

Page3

*All fields in this section are mandatory.

How would you rate your recent experience with your Implementation Manager in each of the following? For each item, please indicate the appropriate score, using the rating below.

5 – Excellent (Exceeds expectation)
4 – Good (Consistently meet expectation)
3 – Satisfactory (Adequately meet expectation)
2 – Weak (Sometimes fails to meet expectation)
1 – Unacceptable (Never meet expectation)
NA – Not applicable

Q2. How would you rate your Implementation Manager(s)

1 – Unacceptable, 5 – Excellent
1 – Unacceptable, 5 – Excellent
1 – Unacceptable, 5 – Excellent
1 – Unacceptable, 5 – Excellent
1 – Unacceptable, 5 – Excellent
0%