Business Beyond Borders

Business
Beyond Borders

Asia’s Safest Bank is now in
GIFT City, Gandhinagar

Business
Beyond Borders

Asia’s Safest Bank is now in
GIFT City, Gandhinagar

    About GIFT City

    Gujarat International Finance Tec-City (GIFT City), one of the fastest growing international finance centres offers infrastructure & tax benefits which are aimed at increasing cross-border flows of a wide range of financial products and services.

    About DBS GIFT City Branch

    At our GIFT City branch, we are joining the growing cross-border trade and FX flow revolution with our capability to provide Foreign Currency (FCY) Solutions. DBS Bank's mission is to provide a 360-degree banking experience to all our customers.

    Product & Services
    Loans Trade Finance
    1. Foreign Currency Term Loan 
    2. External Commercial borrowing
    3. Revolving Credit Facility
    1. Buyers Credit
    2. Banker’s Acceptance Finance
    3. Pre-Export Financing
    4. Supplier Payment Services
    5. Standby Letter of Credit
    6. Reimbursement Authorisation
    7. Account Receivable Purchase
    8. Letter of Credit
    9. Export Bill Purchase
    10. Bank Guarantee


    The DBS GIFT City branch also offers liability products like FCY Current Accounts (CA) and Term Deposits (TD) for corporate clients.

     

    Product Sub-Products Operations Cut-off
    FCY Remittances OTT - Outward payments

    BU Ops receipt: 

    OTC : 3.00 pm 
    IDEAL:3:30
    FCY Remittances TT - Inward Remittances

    Disposal instructions:
    Disposal to be given by customer for: 

    OTC: 3.00 pm
    IDEAL: 3.30 pm
    IDEAL application + maintenance form
    Use this link to download the IDEAL application + maintenance form if you have a DBS corporate account but haven’t applied for DBS IDEAL access or you have DBS IDEAL access, and you want to update your company’s accesses by submitting a paper form
    General Banking T&Cs and GIFT City Jurisdiction Schedule

    You can use this link to access DBS General Banking T&Cs.

    You can use this link to access DBS GIFT City Jurisdiction Schedule.

    Privacy Policy

    You can use this link to access DBS GIFT City Privacy Policy.

    Address

    DBS Bank Limited, IFSC Banking Unit
    802, 8th Floor, Hiranandani Signature Building, 
    Block 13B, Zone 1, GIFT SEZ, 
    GIFT City, Gandhinagar, 382355, Gujarat.

    Press release

    To read the complete press release, click here.
     

    Get in Touch

    To get in touch, email us.

    At DBS Bank, we believe in offering bespoke solutions to help clients navigate the business landscape effectively. If, at any stage, you feel that our services are not meeting your expectations, you can do the following:

    • Reach out to DBS Bank, GIFT City branch via email OR
    • Send feedback by post to the branch address:
      DBS Bank Limited, IFSC Banking Unit, Unit No. 802, 8th Floor, Signature Building, Block 13B, Zone 1 at GIFT SEZ, GIFT City, Gandhinagar, 382355, Gujarat
       
    • IFSC Branch Code  
      SWIFT Code DBSSINAA

       

    Complaint Handling and Grievance Redressal:

    • The Branch will send a written acknowledgement of the complaint within seven working days of receipt of the complaint.
    • In case the complaint resolution is taking more than 30 days, the Branch will update the customer on the progress of handling the complaint.
    • The branch will attempt to resolve complaints within 45 days from receipt of the complaint. In case, more time is required, the Branch will keep the customer updated on the progress. 
    • In case customer is not satisfied with the redressal provided, customer can follow the below escalation matrix. 


    Escalation Matrix - 

    Escalation Levels Designation Name
    Level 1 Complaint Redressal Officer (CRO) Manish Barot
    Level 2 Complaint Redressal Appellate Officer (CRAO) Madhur Sharma
    Level 3 Head IBU Taral Shah