DBS digibank inbox and push notifications

A secure way to access all your important banking alerts

DBS digibank inbox and push notifications

 

At a Glance

Receive banking alerts securely

Protect yourself from SMS fraud from unauthorised sources

Get timely updates

Receive real-time updates of your transactions via digibank push notifications

Track your notifications easily

Access your inbox conveniently anytime, anywhere

Say goodbye to scattered notifications and hello to a seamless, organised experience that puts you in control. With Notification Inbox on digibank, you now have a secure way to access all your important banking alerts effortlessly in one place.

 

Key features of Notification Inbox

App notification badge

Be notified whenever you have an unread notification from us and never miss an important alert.

 

Pre-login inbox

View your notifications from the moment you launch your digibank app, without having to log in.

 

Inbox filter

Filter your notifications by category for a clear and concise view of the information you need.

 
 

Receive push notifications for these services

As part of our commitment to keep you safe from SMS phishing scams, we’ve been progressively switching to email and digibank push notifications as our default channels of communication.

Here are some of the services where you will receive real-time alerts via push notifications:

  • PayNow Outgoing
  • Local Funds Transfer
  • Card & Bill Payments
  • eNETS
  • Scan and Pay

How to enable Push Notifications

On your device, please remember to allow notifications from digibank app to receive push notifications:

  1. Go to Settings on your mobile device
  2. Select Notifications
  3. Select digibank app
  4. Tap Allow Notifications
 

Manage your notifications on digibank app

You can customise your alert preferences and threshold limits with just a few taps on digibank app.


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Step 1
Log in to your digibank, tap on More

Step 2
Under App & Security Settings, tap Manage Notifications

Step 3
Customise your alert preferences and threshold limits, tap Next

Step 4
Review your details and tap Done

List of Transaction Alerts

Personal Account Alerts
Update Personal and Contact details
Update Mailing Address
Manage Alerts
Increase Transfer and Payment Limits

Digital Transactions Alerts
Add Payee
Funds Transfer to My Account
Funds Transfer to Other DBS/POSB Account
Funds Transfer to Other Bank Account
Future-dated Funds Transfer to Other Bank Account
Funds Transfer to Overseas Account
One Time Funds Transfer and Payment
Pay Other Bank Cards
Pay Easy Services
Bill Payments
d2Pay (eNETS Transactions)
PayNow Outgoing Transactions
Topup Transactions
Scan and Pay Transactions

ATM and Banking Services Alerts
Local ATM Cash Withdrawal
Overseas ATM Cash Withdrawal
Local NETS Transactions
Overseas PIN Transactions
Funds Transfer
Bill Payments
Topup Transactions
Cheque Clearing
GIRO Arrangement
Standing Instruction Set-up

Local Card Transactions
Overseas Card Transactions
Online Card Transactions
Cash Advance

Not on digibank Mobile? Download now.

Download digibank app

     

 

Frequently Asked Questions

Inbox & Push Notifications

You can access digibank notification inbox before or after logging into your digibank app by tapping on the bell icon at the top left of your digibank app.

Push Notifications are alerts relating to your banking activity or promotions that will be sent to your digibank mobile.

These messages will be stored in your notification inbox for your easy tracking and reference. Please go to your device settings to turn on notifications for digibank in order to receive them.

You will be able to enjoy secured banking experience at your fingertip & conveniently monitor your transactions through your notification inbox. 

You can also monitor your account closely for any fraudulent transaction or SMS phishing. 

You will receive mobile push notifications for selected services securely in your digibank inbox.

You will need to turn on your notifications for digibank app in your device setting or when you allow notification upon downloading the app for the first time.

Tap on the bell icon at the top left of your digibank app > Notification inbox to view your messages

Alerts sent via Push Notification will be stored in your digibank inbox and you will be able to view all your important banking alerts conveniently in one place.

Ensure your email address registered with the Bank is valid and updated.

To receive push notification alerts, please allow notifications for digibank app on your device settings.

Settings > Notifications > digibank app > Allow Notifications

30 days and the messages will be auto purged after 30 days.

You can only register one device at any one point in time. 

The notifications are stored for a period of 30 days. Remember to enable Push Notification on your new mobile device. 

It could be due to the following reasons: 

  • Change of registered mobile device
  • It can only be activated on one mobile phone at a time 
  • Device notification setting is disabled
  • Your digibank app is deleted
  • Your digibank app is not updated to the latest version
  • Your mobile device is not connected to WIFI or data network

Yes, you will need digibank app to be able to receive Push Notifications.

Download digibank mobile on App Store/Play Store now!

Manage Transaction Alerts

Transaction alerts is a notification service where you will be informed of important transactions on your account. These alerts will be delivered to you via push notification, email and/or SMS.

You are automatically enrolled for Alert service to receive notifications for transactions on your accounts. Learn more tips on how to protect yourself from unauthorised transactions.

You can choose your preferred notification preference by logging into your digibank mobile and tapping on More tab > Manage Notifications.

You will receive a confirmation SMS from DBS after you have updated your Alert preferences.

Yes. You can set your preferred threshold limit via digibank mobile except for overseas ATM cash withdrawal where you will receive alerts on every transaction.

The minimum threshold alert limit varies by transaction type. To learn more, click here.

Yes. You can choose the preferred mode of alert via digibank mobile.

The Alert service is provided to you free. However, if you are travelling and on a roaming network, your mobile service provider may charge you for receiving any incoming SMS depending on your prevailing mobile plan. Please check with your mobile service provider for more information.

Please call our 24-hour DBS Customer Service Hotline at 1800 111 1111 or +65 6327 2265 (Overseas) for clarification on the alert that you have received.

Yes, a joint account holder can apply for the Alert service. Alert will only be sent to you if you initiate the transaction and not to the rest of the account holders.

Yes, please update the Bank as soon as possible with your latest email address and mobile number via digibank.

Once you have turn on notifications for digibank app on your device settings, you will receive push notifications for your next transaction immediately.

Yes, you can customise your notification preferences by logging into your digibank mobile and tapping on More tab > Manage Notifications

Once you have opted to receive email alerts, you will receive email notifications for your next transaction immediately. Please ensure your email address registered with the Bank is valid and updated to receive email alerts.

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